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August 2023 by isi acosta
I try Music Xchange branch in Walnut Creek was, unfortunately, a frustrating experience. After attempting to schedule a virtual appointment, I was looking forward to getting information about pianos available within my budget. However, things did not go as expected.Upon scheduling a virtual appointment on the store's website, I received no response whatsoever. I decided to call the branch directly to resolve my query, but to my surprise, the lady who attended to me seemed unaware of my previously booked appointment. This initial lack of coordination left me feeling bewildered and neglected.Finally, I received a call later on, but my hope for a more satisfying experience quickly faded. The salesperson who contacted me appeared unwilling to make any further effort or provide the information I needed. The conversation was brief and unhelpful, leaving me with more unanswered questions. I have to insist asking for the info like pushing.What frustrated me the most was the feeling that, in order to get the information I needed about piano options within my budget, I had to go to the branch in person. Unfortunately, I do not have the time required for an in-person visit, making this limitation a disappointment.Acquiring a piano is a significant decision that requires careful attention and good guidance. I had hoped that Music Xchange would provide me with a more positive and accessible experience. The lack of response to my virtual appointment and the salesperson's lack of effort to assist me online left me with a negative impression.While my experience was unsatisfactory, each individual may have a different experience, so it's important for prospective customers to research and evaluate the store according to their own needs and expectations.
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August 2023 by Scot Beve
Mike was very informative and patient with my 10 yr old granddaughter.
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June 2023 by Ethel-Lynn McDonald
Thank you Carson for your wonderful service. For being patience the many times I visited. For playing beautiful songs on the pianos to show me how well it played. I got my piano from Music Exchange Walnut Creek!
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November 2022 by Martin Hevezi
Neat Store: does anyone remember when there was a sign in the front window that read, "Free Adult Organ Lessons!"????
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October 2022 by Marjan M. Hashemi
I bought my first Yamaha upright piano about 7months ago from this store! Carson made sure to provide me with a great costumer service, what a wonderful personality with perfect knowledge! He introduced me Ramin to tune my piano and Ramin did an awesome job, too! extremely happy with my purchase and highly recommend this place to purchase your piano!
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March 2022 by Gis A.
We got our first piano recently from the Walnut Creek Music Exchange. Before we made this purchase, we visited a few piano shops and explored online listings. We ended up going with Walnut Creek Music Exchange for a number of reasons. First of all, their price is highly competitive. We purchased a used piano. The price offered was very good for a super well maintained used piano (they certified it before putting it on the floor). They also have a 10 year trade up program that we may apply every dollar that we spent on this piano to trade up for a different piano within the next 10 years, as long as the second piano is at least 2 times the price of the first piano. Their moving cost is super affordable, about 25% the price compared to other piano moving companies. Secondly, customer service is excellent. Store manager Carson blocked out one hour to spend with our family and patiently explained each piano to us. He even played songs on a few pianos that we were interested in so we could hear difference of the sounds from each piano brand. Lastly, their professionalism is unbeatable. The piano came within 2 days after purchase, tuned! They also gave us a free voucher to have the piano tuned again whenever we like within one year! We highly recommend Music Exchange Walnut Creek!
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March 2022 by Laura A.
We got our first piano recently from the Walnut Creek Music Exchange. Before we made this purchase, we visited a few piano shops and explored online listings. We ended up going with Walnut Creek Music Exchange for a number of reasons. First of all, their price is highly competitive. We purchased a used piano. The price offered was very good for a super well maintained used piano (they certified it before putting it on the floor). They also have a 10 year trade up program that we may apply every dollar that we spent on this piano to trade up for a different piano within the next 10 years, as long as the second piano is at least 2 times the price of the first piano. Their moving cost is super affordable, about 25% the price compared to other piano moving companies. Secondly, customer service is excellent. Store manager Carson blocked out one hour to spend with our family and patiently explained each piano to us. He even played songs on a few pianos that we were interested in so we could hear difference of the sounds from each piano brand. Lastly, their professionalism is unbeatable. The piano came within 2 days after purchase, tuned! They also gave us a free voucher to have the piano tuned again whenever we like within one year! We highly recommend Music Exchange Walnut Creek!
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February 2022 by Sydney H.
I'm a singer, music teacher and a professional artist. This place has knowledgeable staff, good quality instruments and fair pricing (hard to find these days).
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September 2021 by Anthony Doherty
High-quality pianos (Yamaha, Bosendorfer), excellent service.
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December 2020 by Carol X.
I had been wanting a grand piano for a while. We ended up getting ours from Music Exchange. After trying out the piano, I still couldn't make up my mind and asked Ulysses many questions. He was very professional, knowledgeable and patient. I felt no pressure to buy at all. It was a pleasant experience. Thank you, Ulysses!
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November 2020 by Wyatt McDonnell
Great customer service from Carson, who gave me a personalized recommendation and tour. They’ve been around for 50 years and the price on the instrument I purchased was $500 lower than Sweetwater, Guitar Center, etc, which you might not expect from a dealer. The acoustic piano inventory is incredible too, and having that extra level of knowledge coming from people who actually play makes a big difference.
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October 2020 by Jasmine Khalifa
We purchased a grand piano from Carson and we couldn't be happier with it. Music Exchange is the best resource for pianos for every budget. Carson has a wealth of knowledge and very informative in answering our questions.Thank you so much!!
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June 2020 by bboi william
If you are looking for pianos any budget this is the place to come to. I never envisioned I would find such a beautiful piano for the price that we paid for it. Have had this piano a couple years now and it still holds a remarkable beautiful tune. Would recommend playing your grand or baby grand at least a few times a week I believe it helps the life spans of your piano rather just leaving it untouched. Was bought gently used and because of that we received a great price but I honestly feel used pianos when taken care of sound and play 100x better than a brand new one. I’m not sure if he is still there but thank you to buddy who helped recommend this place and the lady and older gentleman who also helped us. It was such a long time ago sorry I’ve forgotten your names but you guys are beautiful souls. They have all sorts of finance options and they even provide lessons if you are just wanting to learn how to play. Thank you Music Exchange Walnut Creek for helping us pick out the piano of our dreams. Not sure the next time we will be in the market for another piano but will continue to refer people to you guys so they can also have something priceless in their homes.
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September 2019 by Ryan B.
I bought a Yamaha Clavinova CLP-575 here after several visits and discussions with their staff. I really appreciated the no-pressure discussions I had with them. I originally went into their store to browse used upright pianos (I recently sold a baby grand) and immediately fell for the Clavinova. I had not considered purchasing a digital piano and thank Richard Olsen for introducing me to the idea. I love the Clavinova we bought and have no regrets.
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September 2019 by Sasha Y.
I must've gone in here a dozen times before finally buying a Clavinova. Carson and Richard were excellent to work with, helpful and informative and never pushy. They were sensitive to all my hesitations and concerns and I felt like they addressed them thoroughly. If I ever buy a piano again I'll definitely come here!
