“Robert was awesome he went above and beyond to make sure I walked out with an activated phone after spending 3 hours texting att customer service app people . I was frustrated and annoyed getting no where with their chat representative. If Robert would not have asked me if I had signed in. My wait would have been a few hours.
ATT needs more people like Robert.. He's very professional, polite, and prompt making sure his customers are not waiting to be helped a long time. There were 4 other employees that were on the same shift 2 of the girls were either new or just didn’t care about their job. Anyhow, I appreciate your help Robert!!!
Ps. The music wasn't that bad. Haha!”
10:00 AM - 8:00 PM
1521 Olympic Blvd, Walnut Creek“Had no idea this location was even here! Glad we found it as we were able to walk over from Apple Store to get new watch set up with cellular (transfer from old watch to new watch). Dee went above and beyond with her customer service. She not only helped us to transfer the cellular to new watch but was able to correct the issue the service person caused (they cancelled our existing cell service #). Dee was quick to get things back in order for us and even offered to help set up the new watch to ensure it worked correctly right down to putting the new band on for us! She was so professional, patient and kind! Good service is hard to be found and she was absolutely a pleasure to work with. Thank you Dee!! You were so nice and patient. We definitely will drive back out to this location to have service she provided.”
“Broke my iPhone 11 screen’s glass completely late this afternoon, and iRepair Cell & Tablets was one of the top rating repair store nearby. Since they closed Sunday (and it’s Saturday today), I called to make sure they have part and can accommodate my quick drop in. I arrived 15 min before closing, and the store owner (named Yama) quickly got me in and out in less than 10 min! He was super friendly in person, and also when I called him beforehand. My iPhone screen look and feel like new and as responsive as OEM part. Would definitely come here again if any problems with my electronic devices!”