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May 2023 by renaygarseeya
Easy in, easy out.Located two minutes from the 680 freeway.Free parking.Large selection of clothing, shoes and accessories.Free gift wrapping for purchases above $15.Friendly staff.
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March 2023 by ratna kane
Great stuff and good customer care❤️
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August 2022 by Donna C.
Employees are extremely rude We were shopping and being watched as if we were going to steal something. Mind you i am in my 50's and I was shopping with my daughters and granddaughter So uncomfortable we left. I have spent money there in the past but will not any longer. Also wrote to the company it was so bad !
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August 2022 by Haley B.
Since you took my sister's honest review down, I'll post it once more: I go into this store every week with my 9-month-old daughter and my mom to buy her a Jellycat stuffed animal and a matching book. She absolutely loves them and has a huge collection of them at home. I went in today and we were looking at the Jellycats. My daughter of course wanted to hold them and we handed her a couple, which she ended up accidentally dropping on the floor, and we immediately picked them up and put them back on the shelf. We were there for no more than 5 minutes trying to decide which one to buy for her when we noticed an older woman at the back desk absolutely staring us down. I asked her if we were OK and she replied "sure" in a sarcastic tone. We ended up leaving the store right after. I felt super uncomfortable about the situation so I called the store and asked if there was a problem and if there was a reason for us to be stared down rudely the way that we were. The woman on the phone asked what happened and I explained the situation to her, to which she replied "those aren't really for babies as they're really expensive." First of all, since when is a stuffed animal not for babies? Jellycats literally say on the tag "suitable from birth" and my daughter has been playing with them since she was a newborn. Second of all, the Jellycats are not "really expensive", they're $25, and we were planning on buying one just as we have several times before. She also asked if we were "throwing them around". We are full grown adults, not teenagers, and I can assure you no one was throwing the toys--my daughter dropped a few, which as I said, we IMMEDIATELY picked up. If the worker had a problem she could have asked us not to hand the stuffed animals to the baby rather than staring us down and making us extremely uncomfortable. Needless to say I will continue buying my daughter Jellycats, which ARE MEANT FOR BABIES, at another business.
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August 2022 by Martha B.
My last review was removed. So here it is again. I go into this store every week with my 9-month-old daughter and my mom to buy her a Jellycat stuffed animal and a matching book. She absolutely loves them and has a huge collection of them at home. I went in today and we were looking at the Jellycats. My daughter of course wanted to hold them and we handed her a couple, which she ended up accidentally dropping on the floor, and we immediately picked them up and put them back on the shelf. We were there for no more than 5 minutes trying to decide which one to buy for her when we noticed an older woman employee at the back desk absolutely staring us down. I asked her if we were OK and she replied "sure" in a sarcastic tone. We ended up leaving the store right after. I felt super uncomfortable about the situation so I called the store and asked if we had done something wrong and if there was a reason for us to be stared down. The woman on the phone asked what happened and I explained the situation, to which she replied "those aren't really for babies as they're really expensive." First of all, since when is a stuffed animal not for babies? Jellycats literally say on the tag "suitable from birth" and my daughter has been playing with them since she was a newborn. Second of all, the Jellycats are not "really expensive", they're $25, and we were planning on buying one just as we have several times before. She also asked if we were "throwing them around". We are full grown adults, not teenagers, and I can assure you no one was throwing the toys--my daughter dropped a few, which as I said, we IMMEDIATELY picked up. If the worker had a problem she could have asked us not to hand the stuffed animals to the baby rather than staring us down and making us extremely uncomfortable. Needless to say I will continue buying my daughter Jellycats, which ARE MEANT FOR BABIES, at another business.
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June 2022 by Victor Valdes
I showed up 15 minutes before closing and the security guard told me that I can't go in because they close at 6. I said I just want to grab one thing he said no they close like now. I also don't need to shop there apparently.
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June 2022 by Kathy Craig
Just a childrens store now.
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September 2021 by Joanne L.
How did you get a picture of my grandson and put it next to my name for me to write a possible review. I didn't have one in mind until I saw that somehow you got into my pictures!! I think stores have been sued for less. I will be in to one of your stores to talk to the manager.
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August 2021 by Michele D.
Excellent wrapping! I enjoy the sales. The store is clean and organized with a lot of choices.
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July 2021 by Diana T.
This is a great option for if you need something and don't want to go to downtown and would like a more authentic department store experience. This store is meant for a small town, the clothing may not be the latest or trendiest but there are many good quality pieces for anybody. The prices are a bit high. I'm happy that this store is close to my home and love to pop in every now and then. Everyone is always very nice and happy to assist.
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May 2021 by Christopher Foley
Amazing store, great staff, my favorite
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April 2021 by Shirley Wood
Helpful and accommodating.
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April 2021 by Tony J.
Like most posts on here we have been shopping here for years. The women working there think they are something they're not and treat customers terrible. I always make large purchases but the way I was treated this last time I will never go back and I have been a customer for decades. I bought a jacket and eight or nine blouses and the woman stuck them in two boxes and when I picked up the gift wrap she ran back and asked the girl if I was angry that everything was in two boxes. I certainly was disappointed that she did that. Also had a blouse to return and I was treated like a criminal. I'm not too worried about it. when you treat people like that in Walnut Creek your business will close then you will be looking for a job.
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December 2020 by Amanda R.
I recently purchased some Christmas gift for friends and family here. The lady helping me was super nice but she was clearly sick, sucking on a cough drop I could smell and hear through both our masks and she sounded congested. Hopefully sick employees are allowed to stay home- during covid especially! I also got my items gift wrapped (a service I'm very appreciative they offer) but the main reason I'm writing this review is because when the gifts were opened, they all still had the price tags on!!! Even after I made sure to ask the young woman if she removed them because she seemed to just place them in the box right away without checking. She assured me she did- with a bit of attitude. I'm hoping it was just an oversight and not intentional... I was mortified and from now on will make sure to remove the prices myself before having them gift wrapped.
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December 2020 by walter haynes
Quick and simple purchase
