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December 2023 by Jamie San Jose
Smells good and good customer service
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July 2023 by T I.
My Mom has been a big fan and lives in Alaska. She really loaded up last time she was in town. I also have so many good and moisturizing fragrances at L'Occitane. Bella is very helpful!
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May 2023 by James Leonard
Excellent staff super helpful and today the manager helped my wife find her lost cell phone. This is one of our favorite stores in Walnut Creek. Staff and products are of course excellent.
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April 2023 by Aashutosh Vyas
Great store amazing service
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April 2023 by Aashutosh Vyas (AashutoshVyas)
Great store amazing service
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April 2023 by Diane B.
My daughter, granddaughter and I shopped at the Walnut Creek store yesterday. Bella assisted us and she is a gem. She is passionate about her job and extremely knowledgeable about the products offered. She has used the products for years herself, and was able to recommend the best facial and body products for my daughter and me based on our individual skin types/conditions. What I appreciated most about Bella is her honesty. If we were considering a product that she didn't think would work best for us, she told us why she was of that opinion and which product she felt would work better. In this day and age where customer service at so many places of business is sorely lacking, interacting with Bella was a breath of fresh air.Thanks, Bella!! Because of you, my daughter and I have decided to make the Walnut Creek store our go-to L'Occitane location.
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February 2023 by MICHELE DAWN SANDERSON
Excellent experience
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September 2022 by Stefany Jensen
It’s 12:50pm on a Monday 8/1/22 and the store is closed. It says it’s open online it should have opened at 12pm I knocked and I could see someone in there but no answer, I also called and no answer I drove 30 minutes to get here. I’m very dissatisfied.
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August 2022 by Steph B
It’s 12:50pm on a Monday 8/1/22 and the store is closed. It says it’s open online it should have opened at 12pm I knocked and I could see someone in there but no answer, I also called and no answer I drove 30 minutes to get here. I’m very dissatisfied.
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November 2021 by Eurita C.
Cashier, never give me samples after my purchase unless I ask for them. Very rude and selective as to whom she offer samples. My money have the same value as others. I go to this location often, if there was a closer location I would shop there.
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September 2021 by Manofskillz
The staff was very helpful except for the one behind the counter Thursday the 17th that was sneezing. If she was getting sick she should not have been at work.
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September 2021 by Dastan кадыркулов
I have bought gift set from this store, when I opened the box all the gifts were in dust and white stuff. So it looked at least embarrassing, because I bought it as a gift
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May 2021 by дастан кадыркулов
I have bought gift set from this store, when I opened the box all the gifts were in dust and white stuff. So it looked at least embarrassing, because I bought it as a gift
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April 2021 by Lupita P.
I love love love their product, but service lacks. On Sunday, April 11th, I rushed from work to Walnut Creek (40 min. Drive) to get my replenish of the Almond Body Oil, the Shea Butter, toner and the milk to oil make up remover. 4 products that I have been needing. So I park, rush and get in the door at 4:57pm. I know exactly what products I need and the store associate tells me that she's about to close but she already sanitized everything. The exact words were "no, no, no. We are closed, close to being closed but I already sanitized everything" and didn't even give me an opportunity to even ask her to get gather the products I need and handed them to me. Although I appreciate the extra sanitizing, but that is not how you treat your customers. This left a really bitter taste and I am considering leaving the product all the way. I understand this is very passive aggressive, but unfortunately it's not the first time I get this type of treatment at this store.
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April 2021 by Peter Johnson
Thank you Bella for all the samples!!!! You totally rock it big time!!!!
