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September 2024 by Jenny Santan
Hello, my family bought a car from your dealership and it’s been awhile since I have been trying to get help with returning it. Your office staff is not helping. My nephew put his trust in your company and bought his first car from you and it turns out to be a lemon. It’s still sitting in Hyundai of Walnut Creek. It has alot of issues . The first payment is becoming due. Please help us. There’s alot of mechanical issues and nobody wants to help.
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January 2024 by Bill Gallagher
So I bought a lifetime oil change years ago when it was offered. They just informed me that they can’t handle trucks any longer and I have to travel to San Francisco for an oil change. Funny how there lifts could handle my truck in the past but no longer. Pay for a service that they are trying to phase out. Very poor customer service.
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January 2024 by N T
Sold me a bad car I advise not to buy from here
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May 2023 by Paris Carr
Had the worst experience at this dealership wouldn’t recommen, tricked me into turning in my car because they didn’t have the right banks to approve my loan when I already had the car for about a month. Would stay away from here
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December 2022 by Andrew P.
A had a really great experience buying a used vehicle here. The staff was friendly and informative and the process was incredibly smooth and painless.
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May 2022 by Sean D.
I couldn't of had a better experience buying my BMW!! Nas and Kasey took care of me right from the start. I honestly thought this car was way above my loan capability (this being my first loan and all.) but these two made it happen for me when every other dealership and .com site told me it couldn't be done. Bottom line, these two put in the foot work and when they told me they would make it happen, they honored their word. I put my faith in them and they delivered. Thanks Nas and Kasey!!! If u see a bada$$ BMW 4.35 blow by u doin 120 mph, throwin the duece out the window, it's just me showin thanks for going the extra mile and making the impossible, possible. seriously tho, I appreciate u guys and all u did to show up "Vroom, shift.com, etc." I'll definitely be buying from the people at Lithia, again. Fast, easy and I couldn't be more content with the quality of this machine. They ain't playin at Lithia!!!
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April 2022 by Eddie T.
I had a really easy going experience here and Nas and the sales manager were very friendly and down to earth. I did not feel pressured into anything and appreciated that and it made the experience very easy. Only gripe I would have is that we had to wait quite some time at the end of the day for payment/processing the purchase, but this was due to the fact there were two other customers in front of us. I believe they are a subsidiary of Diablo Subaru or are owned by them but both places have provided good experiences
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March 2022 by Amaleen A.
I came in looking for a car and everyone there was very friendly and professional. Nas and KC helped with any issues or questions I had in purchasing my vehicle. I had an overall good experience. Amazing customer service!
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December 2021 by Alexis Nicole Williams
I was late and got lost
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December 2021 by Gabrielala T.
Marquez was very informative, helpful and personable. Everyone walked me through the entire process. Very prompt at setting an appointment. Definitely recommend.
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November 2021 by Ozziethedawg G.
used car dealers have a bad reputation for a reason. i read their reviews but gave them a chance anyway. big mistake. totally wasted my time. they assured me over the phone that the price wouldnt change but of course it did. stop trying to take advantage of people and work on your reputation.
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November 2021 by abb1500
Not a good place. At all. Especially to buy or finance a car. Don’t get tricked or fooled by extended warranty or other deals it is all a lie. Personal experience thought it might be useful.
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September 2021 by Katie Romiti
I had such a great experience buying my first car here! They were so patient, and let me test drive multiple cars while I figured out what I wanted. Anthony went above and beyond to make sure my monthly payments were affordable and I was taken care of. I really appreciate this place!
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September 2021 by A C.
Bunch of unprofessional fools! Anthony never returned the call about the car and had the worse sales manner I have ever seen in my life. He literally sat and ate a burger and then said OK when I said I waited 50 minutes to see the car he was trying to "sell". Belligerent, ignorant sales team and a waste of time. Go elsewhere!!!
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April 2021 by Russell Montgomery
They had a car listed on the website for $13994 when they seen that I was interested in the car they up the price to $14995. Bad business
