Kaiser Walnut Creek Main Pharmacy is generally considered one of the better and best Kaiser pharmacies, described as efficient, fast, organized, and well-run. Many reviews highlight a wonderful, very nice, helpful, and professional medical staff that treats everyone with respect and offers great customer service. The pharmacy works efficiently 24 hours a day and offers benefits like prescription transfer to a discharge pharmacy near a waiting room with live piano music. It is also noted for typically being clean and for having specific medication in stock when others do not. However, the experience can vary wildly depending on the staff encountered. While the majority are professional and communicate clearly, a few staff members are described as thriving on conflict, exhibiting poor behavior, and providing unhelpful service, including communication issues and inattentiveness. Isolated incidents concerning cleanliness, like a hazardous dropped item, have also been noted. Despite these inconsistencies, many customers report reliable and positive service.
I visited many times and it was always clean. Last time I was there I saw a cotton swab on the floor it seems like someone dropped it after finishing the lab test. One customer told the pharmacy clerk about it but she didn’t care. The problem is that it has a blood on it which is very dangerous. I wish I don’t see that... read full comment
August 2025
Staff is always very nice and helpful, they treat everyone with respect and have great customer service. They are fast in getting people in and out.
June 2025
Looks always busy but the friendly staff works quickly and efficiently.
