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January 2024 by Johaana Z.
Don't go with Dr Taher, she's terrible . Her patients care is awful, she won't check you in person, she won't speak with you regarding medical issues and won't answer your heath message concerns. She's very rude and has her MAs (that don't know anything) address your concerns. And when you request to have the dr call you back. She won't. She doesn't answer her messages and won't call you back.
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December 2023 by Frederick M.
There are things I like and am critical of about this place.When it comes to positives, I will start with them. I like my optometrist. My Grandma likes the optometry department. I like the people that do blood and urine testing. I like the people at the pharmacy.When it comes to negatives, there are a few things. For one, I went to get only my flu shot on Thursday afternoon, December 14, 2023, I let the lady know I wanted the flu shot, but because I got confused at the questioning, it's possible she thought I wanted the Covid shot.She said my Covid was overdue and gave me a shot before I could say no And that I only want 1 shot per visit. I had doctors tell me it's bad to get 2 shots on the same day, so this situstion pissed my Mom and I off. I do not like getting 2 shots on the same day, and my Mom and I got into a war for 1 hour and 30 minutes. I have had doctors tell me in the past to not get 2 shots on the same day. 2 advice ladies I talked to agreed with me I decided not to file a claim, because I don't like getting into lawsuits, but to let you know, taking advantage of people that only wanted a flu shot and 1 shot only they day is not okay.Taking advantage of people that are confused of the shot procedure is not okay. Giving me a Covid shot just because it said it was overdue without my permission is not okay. It should have been my choice.I will never get a shot from that girl again, if I see her. I also will never get shots from this hospital ever again.I never had this situation occur to me at Kaiser Walnut Creek, Kaiser Martinez, Kaiser Pittsburg or Kaiser Antioch. For advice, you need to have the ladies be more careful and double check people's requests and wishes if a person wants one shot or both shots at once. I don't want the lady to get fired, but she needs to double check and make sure if a person wants one short, or the other shot, or both shots. If a shot is overdue, she shouldn't give a shot before a person could say yes or no. In addition, Parking isn't always easy, and a lot of the parking spots are too narrow. I see many cars park in 2 spots.
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December 2023 by Janet W.
They behave like an insurance company instead of medical professionals. They follow their "script" instead of listening and applying what they supposedly learned in medical school. No empathy, check the box, have a nice day. I wish there was an option of minus 1 star because that's the rating deserved.
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July 2023 by Michelle B.
This is specifically for Kaiser Optical Sales. The changes as of late has not been a positive one. Booking an appointment to look at glasses and pressured into a 30 minute only slot? The front desk and management leave little to be desired. I felt like I was inconveniencing them somehow. The way it had changed to where your glasses are mailed to you and then you have to schedule another appointment for the fitting. I prefer the old way where you were called and could come in anytime to get fitted and pick them up. I was told to wait as it was to early to check in for my appointment and then saw them squeeze someone in who came in after me. I ended up leaving. I'll get my glasses somewhere else.
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June 2023 by Mike O.
At the Park Shadelands pharmacy again today. Lines are still stupid long and they screwed up my prescription. This place continues to be HORRIBLE
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May 2023 by Duy Phu L.
I'm a Southern California resident that was visiting Northern California for work. I forgot to pack my thyroid medication and was in a bad situation since I'm not supposed to miss any days on this medication. I called into the pharmacy and spoke to Susanna. She was going to refill my medication, but I had zero refills left. She had to send a request to my PCP in Southern California to get approval for the refill. I came by later in the day and found out that my PCP had not responded to the request. The pharm tech I spoke to told me that he could do an emergency refill for me. I got my medication and was a happy camper. Overall, great experience and very friendly/helpful staff.
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March 2023 by Vicki H.
Just one stop shopping with amazing doctors and staff. I have been a member for a very long time. No complaints. Three children same doctor deliver all three. My medical doctor retired and I was so fortunate to find a new doctor that is amazing as well.
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January 2023 by Christian A.
The front desk lady who does the appointments at the optometry will roll her eyes at you before you even say anything. This had happened yesterday.Today I was 20 minutes late to my glasses fitting appointment. I had checked in with my last name as requested. I understand I was late, but nobody checked up on me if I had gotten help. I had to speak up for myself. It took more than an hour and it turns out I was never even checked in. Thankfully I did get a later appointment.
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December 2022 by Alli G.
Update: They will pretend to care by asking you to send an email but never respond. So again, Kaiser is just as bad as it was when I first had them in the early 2000s where they dont listen to your concerns but pretend to care about their patients
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September 2022 by K D.
THIS IS SPECIFICALLY FOR THEIR PEDIATRICS OFFICE LASSEN BUILDING #3I had the worst experience here this evening. I was 10 minutes late to my sons appointment because they don't specify which building to go to so for first time in this office area it's super confusing. The lady working tonight checking me in was incredibly heartless and rude. She said "oh you're late" I told her why and she then told me now I have to wait up to over an hour. I said that's impossible I'm with my 18 month old and there's no way I can wait that long. She then asked if he had a cough/cold, yes he has a cold that's why we're here. And proceeds to put us in a hallway with a clearly way sicker kid than my kid who is coughing nonstop. After waiting for 20 min I said look if the doctor can't see me we have to go (my kid probably would have left way sicker being in that place than when he had arrived) I just wanted to get his ears checked! The level of care (especially for pediatrics) has gone sooooo down hill with Kaiser.Awful experience and shame on the receptionist lady working at 3pm today at Shadelands Lassen pediatrics - her badge was flipped so I couldn't get her name, probably on purpose!
