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June 2024 by Nina Wilson
Security guy literally searched me as if I was traveling through the airport . Then the guy helped me was very rude and refused to give me the forms I needed . I asked for a specific for which was 809 and he pulled it up on his computer and said I’m not giving you that ! What someone told you to get that form ! This behavior is unacceptable and needs to be stopped immediately. I asked for my papers back while I didn’t feel comfortable leaving my documents with him because he refused to give an official receipt which is form 809 . I would give zero stars but you have to give 1 for the public comment, this guy needs to look into other service jobs because customer service should be given to all not selected few . I actually witnessed him treat another person with much respect and courtesy
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December 2023 by waotzim prett
The only IRS office only open on Monday only? But the website say open Monday to Friday. I hope you guys make a correction on the website schedule, so people don't waste their time to go the irs office at walnut creek.ONLY OPEN ON MONDAY ONLY!!!
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November 2023 by M&M M
Rude and unhelpful.
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August 2023 by Akhtar Mohammad Zazai
Today Aug 10 2023 I was at this office the officer which set in front IRS door he lie to me and send me to the another place when I went there eventually they send me back to IRS I ask him the same officer why he act like he is the father of US. He just eating not working.
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August 2023 by A Z
Today Aug 10 2023 I was at this office the officer which set in front IRS door he lie to me and send me to the another place when I went there eventually they send me back to IRS I ask him the same officer why he act like he is the father of US. He just eating not working.
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June 2023 by Justin Verville
Scandalous thiefs cant even get a hold of one real person
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February 2023 by A Trujillo
It was comforting not to see men in dark blue suits with sunglasses. The staff made me comfortable and worked through my problems. I would feel comfortable returning again.
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November 2022 by Christine D.
After trying to call the IRS almost 50 times I decided to drop in here and beg for help. I'm not sure why it didn't allow me to make an appointment online but I was able to actually talk to a live person and she HELPED ME!! I think it's criminal for the IRS to disconnect incoming calls stating they can't take your call right now. I tried for MONTHS. If it weren't for this place e I would still be stuck and VERY frustrated. It was a great experience.
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November 2022 by Barbra Brooks
You can't talk to anyone.
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August 2022 by Kenya Howard
I tried relentlessly to make an appointment for the last few weeks with no success. I did a drop in, waited for close to 2 hours. Just at closing to have the lady finally call me (her last name is Perez, with blonde hair), as say she has 2 min and I should have made an appointment. I tried to tell her my problem, she gives me another number to call and says she doesn’t have time to open her computer and review. I would like to defund the IRS please. Why put my taxpayer dollars towards a TAC location that doesn’t actually help anyone.
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August 2022 by MC Rivas
The rent a cop was a complete A-Hole.how do rude and ignorant people end up with these positions?As if dealing with the IRS wasn’t already bad enough.
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April 2022 by Luke Monroe
The whole process of getting in for my appointment was pretty annoying. The telephone tree, random hangups, failed callbacks, etc were frustrating and time consuming. But those are not controlled by this service center itself. When I did get to a person, I was able to make an appointment 1 week out, not bad for April at the height of tax season.The service center looks like a low budget temporary office inside, but the IRS staff woman I met with, Ms. Perez, was very knowledgeable and very helpful.Ms. Perez was on time for our scheduled appointment and stayed over our appointment time to finish helping me because the next appointment had not shown up yet.She also helped troubleshoot for me, giving me advice on the next possible issues that may come up that I had not thought about yet, and how to plan and fix them now, likely saving me a future trip and definitely saving me time figuring it out for myself.
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January 2022 by Javier Palma
After 40mins on hold to try to make an appointment the phone call was disconnected automatically, TWICE!!! Can't speak with a IRS agent for when trying the past 6 months and can't set up an appointment either, what's wrong with this people! what are they getting paid for?
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November 2021 by Ryw
All I can say is that their business hours need to be updated online so members of the public do not waste their time trying to receive services.
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November 2021 by Savitri Subramanian
I called the irs Walnut Creek , got no response. So daily I make it a point to call irs in the hope of geetingaresponse from them.
