-
October 2023 by Duke Robinson
When I first went to H&R Block back in April, I was hooked to an inexperience rep unequipped to not handle the complexities of my return. I was transferred to a woman who could have done the job, but she told me she would not be working there in October '23 when I planned to get my taxes done. When I went back in the fall, I was referred to John Ryan, an excellent, professional and personal H&R rep whose name I hate to mention, because I don't want too much competition for him when I go back in March '24 to have my '23 taxes done.
-
October 2023 by Francis Crusit
Very good, satisfied and thankful for expertise and help to finish.
-
July 2023 by Frank Gonzalez
Terrible communication, took months to finish my return. Charged hundreds of dollars for sub-par service. They never returned my calls, texts or emails. The only thing that fixed the experience was a nice manager who gave up her Saturday to come in and fix all the mistakes of the previous agent I had been assigned to.
-
April 2023 by Allen French
Tax person was nice, but they are not cheap. They really should offer discounts to repeat customers and not just new customers.
-
April 2023 by Joydeep Mukherjee
Excellent service ! really enjoyed.
-
January 2023 by Bay A.
Ann Stanwood was the BEST tax preparer and it's too bad they lost her. No doubt corporate BS drove her to quit. If anyone knows where Ann is or how to get in touch, message me. No-one else at this office came close to her expertise, communication and thoroughness. She did our taxes for years and it wasn't always straightforward but she was so trustworthy and knowledgeable. 5 stars for Ann Stanwood, zero stars for HR Block for making it impossible for her to serve her clients.
-
April 2022 by A Nonymous
Never any reply to phone calls when it's busy, which pushes to the nightmare sh1t show of the Block automated car crash phone system that also... never gets answered.You may end up with random advisors who aren't even based there. Who then are miles away and your files are who the feck knows and then they never get back to you anyways.Appalling service.
-
April 2022 by Richard Gutierrez
Fast, and seamless. Customer service was professional and made it easy for the wifey and I to file our taxes.
-
April 2022 by email Email
Alva Appel is a educated tax professional. She works hard and is very knowledgeable.
-
April 2022 by Courtney M.
My appointment took 4 hours. 2 hours of waiting, 2 hours of waiting for him to figure out how to do my state taxes. I had to come back another day and the office has a note saying they wont be back until 1pm. Very frustrating and a huge wast of my time, not to mention how expensive they are. Very disappointEd.
-
April 2022 by Selina C.
I don't even know where to start. I made an appointment online to file my taxes before the deadline this year and a day before my appointment I got a phone call that my appointment was double-booked and I would have to reschedule. I went into the office to reschedule my appointment because they didn't have anybody to answer the phone. I went in 30 minutes before my schedule time for my third appointment attempt and I was told I would have to file an extension because they double-booked again. Then I proceeded to make another appointment for the following week I was trying to be understanding and reasonable that they were having issues scheduling appointments and then a day before that appointment I was told also that they were not able to see me due to an emergency. I got a text confirming my appointment for the next day I showed up just to find out that the office is closed for another hour and there was nobody here to help me for my appointment time. I would never recommend filing taxes through H&R Block due to the fact that they can't seem to get their appointments in order and they have nobody here to help with customer service.
-
April 2022 by Jacob C.
This review is more of a suggestion for the branch manager. We used this branch last year and were satisfied with the service we received so decided to use them again. My wife and I had made an appointment online and received a confirmation of the appointment via text and even received a reminder the day before the scheduled appointment. We had just had a baby 2 weeks ago so going out of the house right now isn't the easiest thing to do and was a bit of an ordeal. When we arrived for our scheduled appointment we were told they had no record of our appointment. We showed the confirmations we had received. The receptionist was helpful and attempted to see if there was any openings at this branch or a nearby one, but unfortunately there was not. The receptionist stated this happens occasionally and it's best to make an appointment over the phone. I stated they should probably get that system fixed or remove it all together to prevent this type of inconvenience. Since we were already there we scheduled an appointment through the receptionist for a few days later. I'm hoping when we go in they will compensate us for the inconvenience. I would also suggest anyone planning on using them make appointments over the phone as the online scheduling system appears unreliable.
-
February 2022 by George Q
I love the service and Jackie Cao is so helpful, great people skills. I've been coming for 8 years now.
-
October 2021 by Morgan Rowley
Was helped by Duane with my tax filings for my sole proprietorship and for myself. I had a complex situation and Duane handled it perfectly! He knew exactly what to do. It was very thorough and I am glad to finally have my taxes complete! I would recommend H&R Block for you to get your taxes completed!
-
June 2021 by rimi sahu
We went on Friday for our scheduled appointment. The filing was complex for my family due to multi state and we knew we needed help. We met with Jackie. She basically harped on the fact that its not a good idea to file tax in person with her during our appointment even after we told her multiple times that we needed help.After reluctantly saying fine, she continued telling us how simple the tax filing is online, we ended up realizing that she has made up our mind to not help us or burned out. We were advised to file it online and make corrections later in the year. Why would someone file a tax return incorrectly when clearly there is time to file it correctly?I would advice against going here. Tax filing is stressful as it is, but this H&R experience made it even worse.We needed up spending hours navigating through the H&R software and the in-person experience. Next year onwards we are staying away from this nightmare.
