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October 2023 by Marina L.
Love free people. Employees are nice and welcoming . They allow customers to shop freely and browse around without being condescending. I like being able to shop without someone constantly asking if I need help which is nice. I prefer being left alone.
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September 2023 by Sabrina H.
The blonde manager will talk bad about you to other employees in front of you in the store. Tried to make a return, and she treats you like you're nothing and worthless. Someone like this should not be working in a public place.
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September 2023 by Abigail Van Wagner
Really unimpressed by customer service today. There were several employees working and a store full of customers and despite there being nobody in line to check out they didn’t acknowledge a SINGLE person in the store. I went into the store today because I had a return and actually intended to buy some items in store using the credit from the return towards my purchase but when I went to return my item the girl at the register didn’t even ask me how I wanted to be refunded and immediately credited it back to my card… after I asked if I could have the refunded amount put onto a merchandise care so that I could keep shopping she said it wasn’t possible. I’ve worked at FP before and unless their entire POS system has changed, she was being lazy and lied to my face for no other reason than her not wanting to hit an additional button and scan a gift card. Take the time to SERVICE your customers. It was a simple request that literally every retail store can accommodate. I was about to drop some money and decided to take my business elsewhere after the interaction. Oh well! I’ll be buying online moving forward.
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September 2023 by Denise Fisher
It's my favorite place to shop. A variety of styles that you won't see at your big brand stores. Prices are comparable to the quality and style. Even if I don't make a purchase, it's my therapy!
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July 2023 by C H
I tried to order a pair of sneaker from free people online. My order never came as what I ordered. They sent me the wrong size twice and when I called, they said they have to perform a quality check. After two attempts, they still sent me the wrong size with no apology. I have spend my time to drop the shoes to UPS and postal office. Then they send a junk mail says it will grant me 20% off a regular price item, When I inquired about it, the customer supervisor told me, it did not apply to the item. She rudely told me if I wanted my money back, she refunded my order without finding a way to send me the item I ordered. I truly think they don't care about your business and have no intention of having happy customers. I guess the worker pick up the shoes at the warehouse can't figure out the shoe sizes. Do not give any business to this online retailer. It turn out other store sells the same shoe with 15% off.
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May 2023 by Kali Matthews
I love free people, but this location should invest in customer service trainings. At bare minimum, acknowledge the customer.
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April 2023 by Athena Joyce
Love the clothes! I agree that the free people staff aren’t friendly! The girls seem to be immature because they are impolite. Their vibes come off as stuck up.
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March 2023 by L Boo
Over priced. But somewhat unique garments
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January 2023 by Latrina Robinson
Unfortunately I had a horrible experience today. I walked in and there were 3 associates at the registers conversing amongst themselves. The store was full of customers and no sales floor associates!! After 15 mins of being in the store without even so much as a greeting ,I walked up to registers and asked if they had any floor associates available. One of the sales associate replied NO, she was doing returns and continued foodie clothes. Then she approached me after another few minutes went passed and asked if I needed help ,& before I could answer she said ,guess not and walked off!!! I walked around the store a while longer then I asked for the manager who went to break... The only good experience was getting checked out by Michelle, in my opinion she's the ONLY one that has customer service skills
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November 2022 by Charon Fluker
The store was kind of tucked away and hard to find. But, the sales person (I forgot her name) was very helpful and friendly with helping me return a bag and place another order (willow tote bag in jade). The bag came and I don't like the color. I will be going back. Hopefully, I have the same experience. I love free people bags!
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August 2022 by Lisa R.
Love the style of Free People! Prices are reasonable too compared to a lot of similar brands.
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May 2022 by Candice R.
The store is immaculate and fully stocked so that's definitely nice but not one person said hello, can I help you find anything etc. i finally had to go find someone to check on a shoe for me. She never came back to see if it worked or needed another size. I was interested in a few different pairs but never got that far. I walked out without buying a thing but I bought loads online. I got better customer service using the app. That's sad. It wasn't busy either.
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April 2022 by Michele Ryba
Always interesting fun clothing and displays
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February 2022 by natalie g.
every time i've come in there they follow me around the store, watch me anytime i touch something and ask how i am and if i need help in a very condescending way. me not being white doesn't mean i'm going to steal anything, i always feel profiled when i go in.
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December 2021 by Nicole Altman
Great location the ladies helped me pick out multiple cami tops!
