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October 2024 by Kristina Azizian
Nice stuff, friendly service but extremely expensive
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August 2024 by Leila Sharif
Horrible customer service and an absolute waste of time to visit this store if you ever need assistance with your purchase. I had only one simple question the sofa bed available at the store and took 5 people to argue with each other right where I was standing and in front of me asking each other which one could help me to answer that one simple question and none of them want it to help and after minutes of arguing with each other one guy came up and said we have no sofa bed at the store. Waist of time and rude sales team.
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August 2024 by Grace Lin
Beautiful designed! Especially all the lamps ?
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July 2024 by Tara Paleg
We visited Crate and Barrel in Walnut Creek for a specific piece of furniture. Unfortunately, they didn’t have what we were looking for which is understandable. The issue I have is the sales woman. She was not helpful and did not give me warm fuzzies. When I shop at a store and plan to spend thousands of dollars, I expect a certain level of service. I will still shop at the store and others, but will next time ask for a different sales person.
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May 2024 by Enes SEN
Crate & Barrel in Walnut Creek is like a candy store for grown-ups who drool over decor. The moment you walk in, you're greeted by impeccably arranged living spaces that look so perfect, you might feel the urge to move in. Their selection of stylish furniture and chic kitchenware makes you want to throw out everything you own and start fresh.
The staff here are not just salespeople; they're design wizards who can help you turn your Pinterest dreams into reality. Whether you’re looking for a cozy sofa, a statement coffee table, or some elegant dinnerware, Crate & Barrel has it all. The best part? You can browse without pressure, allowing you to soak in all the inspiration.
So, if you find yourself in Walnut Creek, make sure to swing by Crate & Barrel. It's a haven for anyone looking to elevate their home decor game. Just be prepared to fall in love with everything you see!
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March 2024 by Angel R
just received my order Rod for my new drapes, after you open the box all the accessories, nails etc. just falling out of box, even not been put those pieces in one bag together, check on the metal rod, obviously was retune item with scratches, that really unsatisfied for order and paying shipping fee, and received junk, plus have to drive to store to retune it, how did this store become downhill quality and worth then Target products? unbliverbale
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January 2024 by Evren Eryurek
My favorite place to shop for anything I need for my kitchen and home
Great quality and good price
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January 2024 by Sm m
Staff is hopeless. Won't be helpful if you don't know anything in prior as to how the operate or function, i.e., researched online for the custom orders etc. Don't waste your time!
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January 2024 by Valli Horwitz
Easy order online and pick-up.
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December 2023 by Richard Kaelin
Absolutely awful selection of pots and pans. Staff is horribly uneducated on the inventory.
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December 2023 by Thu Pham
C&B has reliably nice furniture for its price point, but I just had the most disappointing customer service experience here today at the new location. Not sure if it’s inexperienced employees or holiday stress, but all 3 employees we interacted were condescending and unhelpful.
I came in to seek help with a personalization order (Christmas stockings) that was really sloppy and a gift card issue - both of which the manager claimed they couldn’t resolve in-store and told me to call customer service. When we’ve had similar issues at Pottery Barn or West Elm, store associates either resolved right away or would expedite our issue to customer service themselves. This manager just gave me the customer service number on a post-it note!
Stocking issue - When I tried to get help with the Christmas stockings, the first employee I went to, Ken, condescendingly told me I had ordered it wrong and that I didn’t select the right option. I went to another employee for help after I double checked online and confirmed the info Ken gave me was flat-out wrong. The second employee went back and forth with me for a bit before pulling a manager over. The manager Daniel then came by, took out his little ruler to check the measurements, and confirmed the embroidery sizing on the stockings was inconsistent. He then said he couldn’t do anything and we needed to call customer service instead.
Gift card issue - I couldn’t see the scratch off pin # on the back of a gift card so I couldn’t use it for online purchases. I decided to go into the store for help because that’s where the gift card was issued to us. The manager was able to tell us how much was on the card and said we could use it in-store since it would swipe. We select an item to purchase and, lo and behold, the card doesn’t work at the register. He then tells us to call customer service online because “they can look this up faster than we can.”
I’m really looking forward to wasting time on the phone because the store was unable (or unwilling??) to go beyond trying to blame us for these issues. My husband and I left in utter disbelief at the unapologetic tone of our entire interaction here. They treated us like we were out to scam them over some non-refundable personalized Christmas stockings.
Go here for simple returns or curbside pickup only because the staff doesn’t seem able or willing to do anything else beyond that.
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December 2023 by Milan Perales
Nice location, clean, beautifully organized and decorated. The employees are very nice and helpful. The only thing that sucked was that it's smaller than their original store. Not their fault I get that everything's online so no point in them having a huge store.
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November 2023 by אסתי מור
A very nice furniture store.
Very beautiful style and not heavy
Very reasonable prices
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November 2023 by Jenn Hughes
They moved across the street and this new location is much smaller and heavily focused on decor, very little furniture. Old location was great for furniture and I came out just for their selection and was disappointed. Not worth driving out do your way for unless it’s for decor.
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October 2023 by ratna kane
Absolutely Amazing customer service ❤️
