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November 2023 by mwassef08
Had my vehicle serviced there it took 12 days for a throttle body repair then replaced a call from service advisor claKing car has been done 10 days prior and they left me voicemail went to pick up vehicle with a company check since the vehicle is used by my business after racial profiling by service manager Steve and another employee I was told that they don’t accept checks even though few of there customers that I personally know they do take their checks. Had to get a shuttle head to my office get a business debit card and drive back to pay with my debit card. Horrible service unprofessional and unpleasant service
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November 2023 by Sabri S.
My Range Rover sports got old. I then decided to shop for a newer one. I tried Benz and BMW, did not like it. I decided to get a lease return Range Rover Sport. Preferably Hybrid, but I know hard to find. I then went to Cole European. I bought a Jaguar XF and Range Rover Sport from them before. Met with Lucas. What a nice gentleman. Listened to my wife and me, understood what was important for us. Showed some cars like what we wanted. Gave us a test drive. Explained the cars in such a detail that I have not experienced before. He answered our questions patiently. As he did not have the car we needed, he said he will call when one comes.Few weeks later he called for a very nice Range Rover Sports Hybrid we wanted!!! I went immediately, he showed and explained the car. I drove it. Then bought it. He explained the car over an hour and a half! Set the car, and the iPhone app. I felt so good and comfortable when I drove it home. He then called to make sure we understood the car, app, etc.Once more very happy customer of Cole European.
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November 2023 by Deborah Kaldunski Cole
Excellent customer service! Communication, explanation of what will be done to your car as well knowledge of service team is outstanding. I won’t buy a car or take my car to anyone else but Cole European
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October 2023 by Carl J.
Great experience at CE today with the purchase of my new Defender. Craig, Diane and Dustin made the process smooth, instructive, pleasant and quick. Second vehicle purchased at CE and the customer service will bring me back when it's time to do it again.
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October 2023 by Matt G.
Embarrassingly poor customer service. There is absolutely no integrity in how they work, whether it's one of their sales people (Jeff) or their manager (Mark), the result is the same because they don't actually care about earning your business or keeping you as a customer. Worth going to any other dealership in the state over going to these clowns.
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September 2023 by Yasmin Franco
Extremely happy and satisfied with the whole process. My sales consultant is the best ! Highly recommend.
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September 2023 by Julie W.
BEWARE - WORST DEALERSHIP EVER! If you want good customer service, do not give this place your time or money. My family lives in Sacramento and called and spoke to Jeff to confirm a vehicle we were interested in was still available and not under contract. He assured me it was available and I told him we were on our way. He told me all the great things about the vehicle also. We drive nearly 2 hours with traffic. When we arrived and asked for Jeff, he hid in the back as another guy walked up to tell us they sold that vehicle. Jeff lied and had us waste our time and gas knowing that car wasn't available. I want to warn others to not trust anything out of these guys' mouths, especially if coming from out of town.
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September 2023 by Sarina Tsai
Best dealership, especially Lucus! Very well communicated and he had so much patient with us. Highly recommended to everyone whose looking for any Land Rover car.
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September 2023 by Sarina T.
Best dealership, especially Lucus! Very well communicated and he had so much patient with us. Highly recommended to everyone whose looking for any Land Rover car.
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August 2023 by Ric Overton From R. Kassman
The sales experience was very nice. Gillian was nice and easy. She was very accommodating and helped us all the way through our choices without pressure. The sales manager and credit manager were very nice and easy to work with. It was truly an exceptional experience.
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August 2023 by Ashle Hilburn
I had the best experience with Cole European Jaguar walnut creek they have the best employees everyone was so nice, professional They will work with you & your budget I highly recommend Lucas he made my experience, smooth & easy he told me everything I needed to know about my dream car I am so happy to be apart of the Jaguar Family...Thanks ?
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July 2023 by Zizzle D.
I'm done with Cole European. Have had my Land Rover serviced there a number of time. The last time I took it they claimed my Turbo went out, and even though I was only 2,500 out of warranty, they charged $8k to replace it. 3 weeks later the check engine light and restricted mode came back on. I took back to Cole and claimed that this time it's the throttle casing and another $2k. Not trusting them, I got the car and it to an independent service shop. They tore the car apart and took videos of everything. Turns out that Cole European had screwed up the turbo replacement and the shop had to take everything apart, clean everything up, and reinstall. They told me this happens a lot. Cole hires Junior mechanics who don't know what they are doing and screw the most basic repairs. They have no ethics and refuse to stand behind their work.
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July 2023 by Diane B.
I had another really pleasant buying experience at Cole European. The most recent was my 3rd Land Rover purchase; this time a Range Rover Sport. Sales Associate, Gillian Penitenti, exceeded my expectations in every way. After our initial meeting, she was professionally persistent checking in with me about her progress to locate the exact vehicle I was looking for.Gillian was a great listener, a fair negotiator, and well-versed on all things Land Rover Range Rover. She understands that providing her usual premium service is everything to a buyer! While my interaction with Gillian was on a professional level, I suspect that she's solid in all areas of her life... exactly the kind of person I want to do business with. I'll be back to Cole European and Gillian for my next purchase too.
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July 2023 by Tonya P.
Great experience buying my Jag. Service was always on point and very fair pricing. It was a great car.
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June 2023 by Sara Cumpas
Bernard Baldeviso my Service Advisor, at Cole European is always polite and professional in every way .his attention to detail and always delivers work of an exceptional standard. He makes sure my RR is well taken care of .
