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December 2023 by J S
They are so nice. You can contact them through text or email, not just phone. They are very mindful and considerate and can deliver to some areas
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November 2023 by S J
Unfortunately my small pharmacy that I loved Royal Pharmacy just went out of business. I thought I did my due diligence calling CareLink twice to see how they operated, and then again to make sure they had a particular medication on stock. I was told they did have in stock, could fill, and that I could transfer over some of my other prescriptions. Based on this, I had my doctor fax prescription to them. They then refused to fill prescription because it is a controlled substance but said in the future I could with with them if I transferred over my other prescriptions (my other prescriptions are not due now). Since no one told me this ahead of time, I was left stuck trying to get a hold of my doctor last minute call in the prescription elsewhere. I feel I was not given accurate information upfront, and it leaves me in a very difficult situation. I very much loved the ease of dealing with the small pharmacy, Royal Pharmacy and am frustrated and disappointed tat CareLink seems to be giving me the same run around, headache and bad service that I would find at CVS or Walgreens.
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November 2023 by Sara Goldstein
Nahla is a true professional. She offers great services. The staff is also terrific!
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November 2022 by Joel Gibbs
Strongly recommend. They're caring, remember my name, answer phone immediately & rarely have more than one other person in store. Moved into area & tried Alamo CVS for 6 months but pharmacy staff incompetent or untrained. CVS systems so screwed up always had to wait 40 min on phone before talking to person. Faster to drive to CVS & wait 20 min in line if I have problem. CareLink runs efficiently because that's all they do. If you're sick or can't get out they'll deliver for free. If they're not close enough, find another mom & pop place. They're out there & they'll compete for your patronage.
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May 2022 by Lisa N.
My brother referred my to this pharmacy and now I don't know that I'll go anywhere else. My mom and I both got our covid boosters there today. We walked up to the counter and were immediately greeted and handed our forms to fill out. And within a couple of minutes of handing them in, we received our boosters by the loveliest and most accommodating pharmacist. Afterwards, during the mandatory 15 minute observation period (to ensure there are no reactions to the vaccine), we watched about 7 patients walk in to either pick up prescriptions, purchase items, or get vaccinated, and each of them was helped by one the very professional, friendly and kind staff members there. Really nice to see these places still exist.
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February 2022 by Deborah W.
I recommend this pharmacy highly! Every person on the staff is both knowledgable and kind on the phone, and I appreciate deliveries to my home in Rossmoor. On the rare occasions when I need to go in, things are easy.....with excellent parking, brief wait times, ready prescriptions, and helpful advice. Over time, the pharmacist has organized regular deliveries of my six scrips and contacts my two docs for annual prescriptions and refills. I cannot say enough good things about Carelink Pharmacy and have recommended them to everyone I know.
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January 2022 by Human_at_Large
Love this place. They give the kind of personalized service we always used to get in the US, but which is so rare these days. After the first time I went in there, I was recognized and called by name. They are informed, pleasant and efficient. I am so happy I found this place rather than going to yet another chain. And, their prices are no more than any chain, so you are not being charged for the kindness and service. Very happy with CareLink Pharmacy and highly recommend.
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January 2022 by baran e.
If you're sick and tired of big box pharmacies with poor service and outrageous out of pocket costs, I'd highly highly recommend CareLink Pharmacy. It's an independently owned business, the kind and knowledgeable owner / Pharmacist is always there greeting you with a smile and great compassion. More than once I've had to pay for a prescription out of pocket and their prices have been 50-70% less than what I had to pay at CVS. They offer great service,fast turnaround and happy to answer any questions you have. It's easy to transfer your prescriptions to them, they'll call your pharmacy and do all the leg work
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December 2021 by Ashley DeCook
Really nice little pharmacy. Clean and modern. Not many people in at once so feels safe. Grateful they could get me in for a booster when everywhere is booked.
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August 2021 by Don C.
The BEST ! I suffered through years of poor and impersonal service at CVS pharmacy (outside of Rossmoor in W. Creek) until friends in Rossmoor urged me to switch to CareLink. The personalized service (a small dedicated staff), the home delivery of meds, and everything else has made the medical part of my life so much easier. No more waiting in line at CVS Rossmoor and no more phone calls to CVS when I am put on hold for 10 minutes ! The pharmacist at CareLink notified CVS to transfer my prescriptions over to CareLink and presto it was done. I also like supporting small local businesses. The drug prices were the same as CVS, except a blood thinner, which the CareLink pharmacist suggested I keep getting at CVS since she could not quite beat the price. I really appreciated that honesty on her part and how CareLink tried to save me money.
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May 2021 by Maggie Romero
Very efficient with personalized service. Local, easy parking, very different experience than the large pharmacies. Noticed the addressed customers by name as they came through the door.
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April 2021 by AJ N.
They are very good with keeping my medications on track. They help a lot. I definitely recommend this place.
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March 2021 by Doug Meckelson
I was trying to fill a prescription for my dog, the vet had advised me it might be hard to fill. After calling every pharmacy in town and the surrounding area I was about to give up and tried CareLink, I am so pleased I did. Their customer service was exceptional and I could not have been more pleased. Skip the big chains and try this place, you will be glad you did.
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February 2021 by C A.
I highly recommend CareLink Pharmacy. After my Mom's second heart surgery, she wasn't up to managing all her medications. I was managing her refills, and coming in from out of town monthly to put her meds into those weekly pill boxes for her, but that was still difficult for her so she wasn't taking them regularly. Then I found CareLink Pharmacy. Now Mom gets her meds delivered monthly in individual blister packs, and CareLink manages the refills. Not only is this a huge help to me managing my Mom's care, but more importantly, the blister packs were so much more convenient that Mom finally took her medications regularly, which helped her improve!! and led to the doctor reducing the medications! The service from Nahla and her team is excellent. If there is a change to my Mom's medications I make a quick phone call and speak to a live person who immediately updates my Mom's record. Also they can add vitamins and other supplements to the pill packs so Mom doesn't have to take those separately. And I love the fact that they actually know who I am and know my Mom! It's not the impersonal service you get from a chain pharmacy. While the chain pharmacy was just another headache for me to deal with, CareLink is a partner in caring for my Mom. I absolutely credit them with helping Mom improve. The best part is now when I visit Mom I can have a lovely visit without playing caregiver all the time! I don't know what I would do without them and I can't thank Nahla enough!!
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November 2020 by Cat R.
I was looking for a pharmacy that would do outdoor flu vaccines and after numerous calls to the many big chains that all said no, I happened upon CareLink and they were the only one offering this. Everyone at the pharmacy was so nice and accommodating, and the owner, Nahla, was so nice. In fact, she had the softest touch for a vaccine I had ever had. I could not even feel it. Both my husband and myself received the flu vaccine from her outside. I will be looking to switch all of our medicine needs over to this CareLink as a result of the wonderful customer service.