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March 2024 by Kriss D.
These are advertised as full service banks + cafe. I have a Capital One savings account which did not come with an ATM card. I went in to deposit a check too large for phone deposit...took me over an hour + a lot of hassle to get to closest one...only to find out it isn't really a bank & I can't really do any banking there. I am a VERY unhappy customer.
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March 2024 by Ellyzha A.
I came in here excited & happy to know that this cafe specifically has Verve Coffee. I've heard so many great things so I decided to order an iced matcha latte with oat milk, sweetened with honey. Service was quick, got my order in less than minutes. The person who made my iced matcha did a wonderful job. They definitely use ceremonial grade matcha. For those who are coming here for the first time, there's more seating upstairs as well. Appreciated how spacious and clean it was.
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March 2024 by Tim S.
It's great to find a such an inviting cafe with friendly servers . All the staff is welcoming. Specially nice is server Gloria.
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February 2024 by AJ S.
The drinks here used to be so good, and then they switched to partnering with Verve. It's so clear some of the staff seem to hate their job, which is whatever-but I know some people will be impacted by that. The drinks are now meh, weak and just not very tasty unfortunately. It's too bad because partnering with a local coffee shop is a good idea.
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February 2024 by Amrita J.
Best coffee downtown! The barista was super friendly and helpful. They even had samples out to try their latte and tea. Can't wait to go back.
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February 2024 by Stuart W.
Absolutely a FAILURE--NOBODY ANSWERS THE PHONE. You are then directed to the national 800 number where 1)nobody can answer questions about the café and 2) they tell you to call the café in which NOBODY ANSWERS THE PHONE and you're directed back to the national 800 number. BANK ELSEWHERE!
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January 2024 by Cathy R.
I enjoyed my coffee and poppy seed bread. My first visit to a Capital one Cafe. Only wish one was a little closer. I talked with a representative and she was very professional and helpful. I am a satisfied Capital One member.
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January 2024 by Sandy L.
I have been to many cafes in many different locations, but this cafe is by far my favorite. As a college student, I come here to study and I am always welcomed with a heart warming greeting by the staff. There is one staff in specific who works the front. He is constantly providing the best customer service for everyone keeps the place tidy for people entering. There is a very welcoming vibe which allows me to study and get my work done.
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January 2024 by Ky M.
Love the seating areas (upstairs and downstairs) and the fact that Capital One members get a discount on coffee. Atmosphere is clean and quiet and welcoming. That all being said, the guy taking our order seemed to hate working there and offered no suggestions when we were asking questions. I ended up ordering a double latte and was disappointed by how weak it tasted. It was as though I was just drinking warm milk and I ended just tossing it in the trash without finishing (which is very unlike me because I love coffee and I hate waste). I hope they can work on the drinks and improve bc I do love the atmosphere, I am just unlikely to return if the coffee continues to be so bad.
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January 2024 by Sandra V.
I come here often, was stopping for the honey lavender latte which is one of my favorites. I saw the spiced cardamom latte, and it's as delish. The service has been great too. It's a nice large size cafe 2 floors to sit and read or work.
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December 2023 by Bean Boi
Super nice bathroom with good lighting too. Very comfortable environment.
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December 2023 by Modern Geezus
Bad customer service from Je,, Ariana and Analise. They don’t care about providing good customer service to their customers.
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December 2023 by Tu-Anh N.
I've been here several times now and I appreciate a lot to what it has to offer. They used to have a PEET'S COFFE establishment inside but now it's the VERVE COFFEE. Debit and Credit card holders get half of their drinks! There's seatings both upstairs and downstairs, with outlets in most areas and clean restrooms. This place is always clean and nice to just sit in and get work done! There are conference rooms too you can reserve. They even provide disinfect and wipes! I like it here a lot!
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December 2023 by Lee D.
I remembered when you first opened a bank cafe! Quality/Quantity - Simple menu, see pictures. My daughter got a matcha latte with honey lavender syrup - She says the drink was "not bad." Atmosphere - Cafe, bank, and meeting places. Cool decor throughout. 2 floors. Clean, good size bathrooms. Open 7 days a week, 8am to 7pm; Sundays from 9am to 6pm. Service - Good, from the cafe to the bank. Currently collecting cans for the food bank, see picture. Price - $8.50, half off if I had my Capital One card on me... Owner Comment - Congrats on your success for the last 29+ years since 1994.
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November 2023 by Ju Yeon Lee
Great space to do work! Unfortunately theres this one female barista that always messes up my order. She charges you extra for oat milk but then gives you whole milk. This happened 3 times!
