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October 2023 by Jay
Horrible service and attitude of the sales rep. will not stop by or recommend to anyone.
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April 2023 by Roy A.
I needed to find some business sports jackets quickly for a new job, so I stopped by the Bonobos store in Walnut Creek. I was helped by Jefferson, who was very knowledgeable and helpful. He helped me pick out two sports jackets that fit me perfectly and were very comfortable. He also helped me pick out multiple Stretch Weekday Warrior Dress Pants, which were also very comfortable. I was very impressed with the quality of the clothing and the customer service. I would definitely recommend Bonobos to anyone looking for high-quality, comfortable clothing.
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April 2023 by T Gomez
What a terrible experience. My partner came here and spent $$$ even though they received very poor service. We went in thinking it was a m size inclusive brand. Boy were we wrong. The associates repeatedly brought the wrong size clothes even though they were asked for larger sizes specifically. Why tho? You have took the measurements! Bring the right size! This isn’t about flattery it’s about finding clothes that fit. Anyone who has tried on clothes that are too small knows how uncomfy it feels. To be subjected to it over and over again is just rude. To make matters worse, after dropping $$$ my partner came back in for their jacket that they left in the dressing room only to hear the associates talking very negatively about their body. How unnecessary and rude. Don’t come here if you are fat or queer. Zero stars!
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March 2023 by Darren C.
Spent about $1500 on new clothes: one suit, sport coat, miscellaneous pants. One of the pairs of pants started fraying so I took them back, was told that it was beyond the 60 day return policy, so they would not allow me to exchange for a new pair. Completely unacceptable, was flabbergasted by the poor customer service and short sightedness of keeping a loyal customer around. I will never buy another stitch of clothing from this company. Guess I will go back to Banana Republic and Nordstrom's.
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March 2023 by Davron Tairov
Quality clothes, just make sure they order the right size for you. I bought a pair of pants here last week, tried them in store in different color, associate ordered them for me. I received the pants one size up couple days later. Came to explain and replace/reorder them, but different associate told me no returns or exchanges on sale items?! Even though the associate made a wrong size order. It was a young associate, we all mistakes. Pretty disappointing I must say, because I liked the product.
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January 2023 by Martin Toledo
I walked in hoping to just try on a few pairs of pants, but instead received some amazing service from Ish, the manager. He helped me find a shirt/pant size that best suited my body type. The clothes truly felt tailor-made. I appreciate his attention to detail and willingness to help.
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January 2023 by Vince Braman
Ish was absolutely amazing!!! I'm above normal height and have traditionally struggled with finding the right fit of pants. Ish was extremely knowledgable and had me in and out of there with 3 pairs of pants purchased in 30 minutes. Didn't feel "upsold" or anything as he simply just solved a problem and added tremendous value.
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December 2022 by Ms. T.
I have been in this store in Walnut Creek three times. Two times Ebony helped us and one time was a man who's name I don't remember. The service was quite good. They were attentive, seemed liked they understood the products and, though not everything we wanted was available (even to order) the process went well. Chaos on the back end (1 star for this part of the experience) - the suit we were guaranteed to get by a certain day all of a sudden was not available at all and we had to cancel the whole order and rush to purchase another suit for a wedding. I am hoping that was a COVID supply chain one time mistake because that was awful. The selection is nice though it is frustrating not to be able to see all the available colors in person - even if they had every color in a different size one could see it against your skin. Overall I understand the concept but there are some hiccups to work out with execution. The staff was the best part.
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December 2022 by Ms. G.
I have been in this store in Walnut Creek three times. Two times Ebony helped us and one time was a man who's name I don't remember. The service was quite good. They were attentive, seemed liked they understood the products and, though not everything we wanted was available (even to order) the process went well. Chaos on the back end (1 star for this part of the experience) - the suit we were guaranteed to get by a certain day all of a sudden was not available at all and we had to cancel the whole order and rush to purchase another suit for a wedding. I am hoping that was a COVID supply chain one time mistake because that was awful. The selection is nice though it is frustrating not to be able to see all the available colors in person - even if they had every color in a different size one could see it against your skin. Overall I understand the concept but there are some hiccups to work out with execution. The staff was the best part.
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October 2022 by Louella Maxwell
I had an amazing shopping experience at Bonobos with Ish. I came in about 15 minutes before closing and explained that I needed some options for my husband for my sister's upcoming wedding. He put together two great looks - one safe and one a little out of my husband's usual style and had them expedited to the AirBNB that we were staying at in Santa Ynez. My hubby ended up loving both looks! There were some hiccups with the tie, but Ish was quick to let us know about it and even processed an exchange for the jacket because there was a slight defect on the hem stitching. Ish is the reason we will keep shopping at Bonobos! Thanks again!
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July 2022 by Juliana Rios
I’ve been her twice now and have had the most amazing shopping experience from Ebony! She’s beyond helpful, encouraging, and inclusive. I HIGHLY recommend going to see her. Don’t waste your time going to other stores.
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April 2022 by Rosie M.
Today, we were in need of a suit fast. We walked in and Ish and Ebony were so very nice to help us. Ebony helped to find their slimmest size available. We needed it altered and Ebony helped to pin up and recommended Lusona alterations for rush alterations which was a great recommendation. We bought the suit and immediately went to the alterations place where the seamstress pointed out that whomever pinned the suit SNAGGED the fabric in the middle of the back. We couldn't go back to the store to return it because we were in a rush so had to make due with what we bought which was going to be good until it was SNAGGED by the pin that the store clerk put in the brand new suit coat. I'm really disappointed with what we bought and that we had to be stuck with it but we did give a star because it is in a good location and the staff was nice just not good at keeping the product nice before leaving the store. Go ahead and buy something here but make sure that you tell them not to pin anything on your item because you will be stuck with something that is messed up and have to pay for it anyway.
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April 2022 by Collin Thompson
Scheduled an appointment for a suit fitting for a wedding/rehearsal dinner and Ebony was so helpful!! She patiently walked us through the fitting and had a keen eye for what fit well. 10/10 experience, will be going back whenever I need an elevated outfit.
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November 2021 by Tim S.
Had to buy a suit for a wedding on short notice. I was super stressed but I walked in the door and Ebony took exquisite care of me and I walked out looking forward to looking great at the wedding. She was totally kind and understanding about my complete lack of knowledge about this type of clothing and helping me find something without any pressure or judgment. This place is a great middle ground between totally custom suits and grabbing whatever you can find at a place that doesn't tailor. Feels good to wear. And Ebony, again, was stellar.
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September 2021 by Scott H.
The store completely lost me when I realized the Italian suit they were selling for $1,000 was made in China. On closer inspection, everything in the store is made in China, Bangladesh, India, etc. Of course there is certainly nothing wrong with products made in these countries, except that Walmart is where I shop if I'm looking for discount clothes imported in mass quantities in shipping containers from giant factories in China. They're getting two stars because there employees do seem very enthused and helpful.
