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May 2024 by Elizabeth F.
Fine pedi and mani. Really annoying that you can't adjust the massage chair yourself. The controls are zip tied to the chai. The employees are always very nice and the long foot massages are always fantastic.
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March 2024 by Melia S.
DO NOT COME HERE. The nail techs lied to my face about using SUPER GLUE to put my gelx on. This can not be up to code.... When I made a comment about how they weren't using the gel or uv light machine they lied to my face. They were using a glue that came in a blue bottle, I attached a picture of what it looked like. This was extremely wrong for them to lie and not provide the service I asked for even when I brought it to their attention. If I wanted press on nails I would've done them at home my self. They also made me bleed and my nails are very crooked.
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January 2024 by Carol Hopper
Always do a great job! I have never had to wait more than a few minutes for my appointment.
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September 2023 by Victoria F.
Please do not advertise that you are open until 7pm if you do not intend to take business at that time. I went into the salon at 5:15pm Friday and asked for them if I could come in after a workout class at 6:15-6:30pm to simply just have them remove gel nail polish (15 min appt max). No color, no manicure just wanted my current polish off. The receptionist had terrible customer service and almost an attitude and told me to come earlier because they close /go home if they don't have business. After my workout class (next door) I walked by and they still had customers in the salon so I was excited. I walked back in and the receptionist seemed annoyed I came back and found someone in the back to do it. While I am happy someone would help me, It felt extremely rushed. It took no joke 10-15 minutes. I have a receipt from 6:43pm...15 minutes before they closed and I felt like I made them stay so extremely late. Bad customer experience I won't be back! I'm almost mad I gave them my $! Walnut Creek location.
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July 2023 by Marie P
On my drive back from SF I called Bollinger nails to find out how much for medi pedi, I was told $50 Xtra $10 for GelThe lady that did my nails did a nice job, but she didn't massage my legs.When I was done and at the register she charged me $74I told her I was told on the ph $50, she said to me, oh that was a long time ago.So I broke down the amount60 pedi pedi10 gel, so I thought to myself, where did the $4 come from.I didn't have time to agree so I let it go gave her $20 tip and decided f* it!I will never go back!I don't appreciate being taken advantage of and I hope her conscience is killing herKARMA!
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July 2023 by יפית ידיד
Lian and Taoe was wonderful!! Very nice very professional and clean and always sweet!! Been here few times before and they never disappoint! Try them they worth it !Service: Nail art
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May 2023 by Lieana Holman
Very well done. Pleased with them. I got my toez done as well. The chairs weren't incredibly comfy, and there wasn't any internet connection.
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May 2023 by Grace Bedolla
I came here for a 430 appointment and got seated immediately which was nice at 4:30. 5 PM strolled around still waiting and still cold water. Decided not worth my business and left before I could even get started after waiting 30 minutes past my appointment time.
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May 2023 by Grace B.
First and last time I'll be going here. I had a 430 appointment got there early and got seated five minutes before my scheduled appointment which was nice. Sat in the chair for 30 minutes. Shortly after I got seated, two people got seated next to me around 440 and got help right away. Me on the other hand, waited till 5 PM for any attention. The water got cold by 5 PM. I asked for a towel and decided not to do business with the salon, and left before I could even get started. I don't know why the two white women got helped who were there after me and maybe I didn't get helped right away because im not white. Who knows. F
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November 2022 by Jordan Hameen
Me and my partner had some time to kill while we waited for our friends to meet us for brunch so we decided to get a pedicure. The place was clean and the service was pretty decent. —HOWEVER STOP TRYING TO FORCE PEOPLE TO GET GEL ON THEIR TOES!! It’s a preference and it makes the salon look bad when you keep trying to force people to pay for things they don’t want and didn’t ask for… I was waiting for my toes to dry and the woman was like, “if you got gel it would dry faster…” after trying to force me to get gel 5 times… like girl… I know what I asked for… please stop acting like normal polish isn’t an option!
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October 2022 by Jenny H.
So relaxing, the staffs are all ready friendly. I got the gel X with chrome and they still look great after a week
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September 2022 by Alexandra Zapata
Bad experience, bad customer service. Double booking just to get people. Had a 4.30pm appointment it was 5.15pm and still helping other people. They wanted me to wait a little longer ? Got up and left.Service: Pedicure
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August 2022 by Marla S.
This is for the WC location. Not a great experience. You pick nail color from a gel color wheel? I picked a pink I thought was a light pretty pink and it's more of an intense, bright pink. Hard to see true color from how you need to pick. Was charged $36 for a polish change on toes and hands? Staff was rude too. Go somewhere else.
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April 2022 by shelley s.
Had a bad experience going to the Pleasant Hill salon. So I went to the Walnut Creek location. 2 hours for a mani pedi. Horrible job painting my nails. don't go
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April 2022 by Brianna R.
The lady asked if I wanted my hand nails to be cut, I said just filed. She filed them down so much there wasn't any white left on my mail and she started to file my skin. My nails weren't short to begin with, why did she do that. It hurt and then the actually nail polish was bad too. Don't go here people. I can't believe they charge 100$ for this crap. A different lady also forgot to massage my mother which is part of the package. To make it all worse they only take cash. Bad bad bad!!!
