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January 2024 by Richard Mallonee
Terrible customer service. The lazy guy does not want to leave cash register, he'd rather point to where something is so that I can get there and find out he was wrong. I spent almost $500 there and they treated me like I spent $5. Basic polite customer service is really hard to find now, especially here.
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December 2023 by Alex Valenzuela
Staff members were very helpful and informative in locating the ideal roller for my hamstring muscle issue.
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December 2023 by Wayne Combs
A bit cluttered but they had racquet balls which are difficult to find in store.
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October 2023 by Taylor Jade
Enough parking in the back lot and the employees are friendly. They have shoes for low price
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July 2023 by Jennifer Maloney
The young man that waited in me was great. Found shoes in back my size and brought out options I hadn't seen. Not pushy but very helpful. Bought 2 pair walking ASICshoes.
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July 2023 by Blair Bishop
Ivan the manager and Kevin are fantastic! Walnut Creek big five is my go to place for cross trainers etc! Thanks for the great customer service
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March 2023 by Bryan DiCarlo
“Sorry we don’t have enough employees to help you. Please come back at 1.” The store was nearly empty.
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February 2023 by Michael Canoon
This has been our go-to place for the last 10 + years as we support our kids through all the different sports that they play season-by-season. Good selection, friendly staff and convenient location.
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February 2023 by Greg Martin
All big 5's r very similar. The employees were very nice and helpful. Not alot else to say about the store besides I recommend stopping in and shopping here for any or ur sporting good needs
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February 2023 by Michael Cannon
This has been our go-to place for the last 10 + years as we support our kids through all the different sports that they play season-by-season. Good selection, friendly staff and convenient location.
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December 2022 by Vic Rael
The staff are good and helpful. Me and my son come here often.
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December 2022 by Brian Brooks
Manager Phil is very knowledgeable about fishing questions. Salt or freshwater. He seems to work both here and at the concord location on Clayton road. Call to see which store he's at
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December 2022 by Jeffery Hyde
Great store packed with lots of outdoor gear, also baseball and basketball items. Very nice and helpful staff
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October 2022 by Ken Snyder
5 Big Ideas for the Big 5 Walnut Creek location:1. Do what you say you will do. If Google Maps and other trusted sources indicate that you're open at 9am, be open at 9am. A note on the door saying 10am is too late.2. Begin with the end in mind. If the business were going to fold, how would you want to be remembered? Surely not as a business that failed because they miscommunicated their open hours to customers.3. Know the game you're playing and how to play it. You're a Sporting Goods store...this should come naturally. If you want to keep people coming to brick & mortar retail stores, give customers an in-person experience that surpasses the online experience. Allowing customers to turn around, shaking their heads before they even step foot in the store could turn out to be your very last chance to capture that audience and there's a good chance they'll share this frustrating experience with others...amplifying the "damage".4. Close the gap. There's a big gap between where you are now and where you need to be to survive in Downtown Walnut Creek. Get back to basics. Figure out what your fundamentals are and master them no matter how mundane they seem. Like, being open during the advertised times.5. Understand your customer and give them a reason to trust you. People are passionate about their hobbies. They come to your store to invest in those hobbies. They may come to you for convenience, price, selection, etc. and go to a specialty store for advice. Regardless of which side of the spectrum you dabble in, trust is paramount. If you were going on a first date and had agreed to meet at 6pm but your date didn't show up until 7pm, would you give them a 2nd chance? Be open when you say you're open. Be trustworthy.
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October 2022 by Elijah Hope
Great experience good customer service had everything I needed.
