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January 2024 by Anil Patel
Great staff, great service, high quality product, some are made in USA.
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July 2023 by Matty B
A really nice, upper-end shoe store, with a good selection of leather shoes.
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April 2023 by Wes B.
Stacey at the Walnut Creek location was amazing. Super knowledgeable, friendly, and made me feel very comfortable with my first purchase of Allen Edmonds. Will definitely be a returning customer online and to this store in particular. Thanks Stacey!
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March 2023 by Alexandre Patry
We had amazing service from Caleb. He was patient and helped us pick the right shoes for my son's prom.
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February 2023 by Riley Fade
Fantastic customer service. Found a great pair of shoes at a very fair price. You definitely get what you pay for here. John and Caleb were very knowledgeable, helpful, and friendly. 10/10 would recommend to anyone looking for a pair of quality dress shoes. I will be coming back in the future.
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February 2023 by Mak Kern
Incredible experience shopping with Stacey. She was patient and able to explain various styles and uses of each shoe. Highly recommend the brand and this store!New product releases were impressive and on trend.
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January 2023 by Richard Lubin
Excellent customer service. I had to exchange a pair of shoes for a different size and the manager was extremely helpful. They didn’t have the same style in stock and he offered to order a new pair for me. I actually liked the pair I tried on to confirm the fit better so the manager just changed them out for me. I definitely recommend Allen Edmonds and specifically the store in Walnut Creek, CA.
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October 2022 by Sheila K.
My husband was looking for good, durable, and comfortable shoes for our wedding and this place has been recommended to us by many people. When we first call the store, we were told to make an appointment 'cause it can get busy. Luckily, when we came on a Friday afternoon it wasn't busy at all. We were greeted and helped by Caleb, he was super nice and knowledgeable! My husband was looking for wide shoes since he has wide feet. Caleb gave my husband great advice on how to break the shoes in and keep it in good form. He definitely took good care of us! We would recommend this place for wedding shoes, if your budget allows... we spent about $400 for the shoes. It only took a few days for my husband to break the shoes in and his feet didn't hurt at all during the wedding. Definitely a HUGE plus!
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September 2022 by Lori Wilson
Excellent service! Very helpful, and kind. I will be shopping there again.
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August 2022 by Ronald Fuentes
Beautiful store great inventory good people happy to be working with Ellen Edmond for over 25 years. I just dropped off two pairs of shoes to get refurbished at the headquarters. They are beautiful even after 20 years of wearing
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July 2022 by Henry Davies
Great friendly service at this location- the shoes a very well built and the staff are a wealth of knowledge who are very generous with it. I'd like to thank Caleb for helping me select my wedding shoes and his impeccable service.
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May 2022 by Sean Phelan
Stacy was incredibly helpful in finding the right shoes for me. She was very knowledgeable about not only the products, but how they would pair with my suit and the occasion. She asked a lot questions about where and with what the shoes would be worn, and she offered her opinion on the different choices
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February 2022 by Jason Z.
I needed a new pair of black dress shoes for a new job. Stopped in the store and Caleb helped me into a pair of Park avenues. His customer service was amazing and I highly encourage anyone to ask for him when looking for a pair of excellent dress shoes.
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February 2022 by David L.
I initially bought a pair of Fifth Avenue from Allen Edmonds online during the New Years Sale. I haven't bought a pair of dress shoes in a while so I didn't know the correct sizing and bought a shoe that was too long. I initially sized down doing a return and buying again which was a hassle that I think Allen Edmonds could improve on given Amazon and other big name retailers convenience level. Unfortunately, this exchanged pair I got was much too tight. I decided it was better off to take a trip up to Walnut Creek to get appropriately fitted rather than go through another return-exchange process online. Upon entering the store, I was greeted by Caleb Anderson. He noticed that I was holding the box of shoes and inferred that I was either looking for an exchange or return. I wanted to first get my feet measured and then try on a few of their Park or Fifth Avenue to get a feel on what it would be like to walk in them. After measuring, Caleb suggested that I was a size 10 EEE but went ahead and grabbed a size 10.5 and 10 EEE. Shoes were quickly laced up and slipped on my feet. As I was walking around in the 10.5, Caleb was efficient and lacing up the size 10 pair. I mentioned there was a bit of heel slippage that I was concerned with in which Caleb reassured that the size 10 is the perfect fit. We quickly swapped shoes and, viola, Caleb was spot on. The shoes were nice and snug but not too tight. Once I got my sizing, we went with the exchange process. Caleb quickly found my account with Allen Edmonds made the exchange. I mention that if I could retain my promotional discount pricing and Caleb overrode the pricing saving me the need to make a phone call to their support center. Overall, the entire process took less than 30 minutes.
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December 2021 by Geoffrey Ngo
John and his coworker who’s name I didn’t catch (I’m so sorry!!!) went above and beyond to provide exceptional customer service. John not only helped to size me perfectly, but he also pulled out every tool available to renew/shine a pair of shoes for me. I’m new to the brand, but with service like this I wouldn’t hesitate to come back ever!Thank you so much for the excellent service !