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February 2024 by Bel F.
Is very hard for me to leave a review for this pharmacy because I have received nothing but the best service. However, I noticed that they have new staff and they are slow and lack basic customer service skills. The Spanish speaking cashier is all over the place, this week I went to pick up my monthly medicine (which was ready), it was not busy. I don't know what happened but the new male pharmacist took forever to come outside. Once he comes outside, he goes to help someone else who arrived much later than me without asking who was first. Meanwhile the cashier just stood there without saying anything about how much I had been waiting for and that I was next. And course the customer played dumb too. So I had to wait for the pharmacist forever, then wait some more for him to help someone that arrived much later than me. I was on my lunch break and things like this matter when you are on a time limit. I should have said something but believe me, next time I will. Hopefully the staff will get more training. The cashier needs to learn basic customer skills and organize/prioritize tasks. My intersection with the pharmacist..."take this every 4 hours... any questions... as he was walking away"
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February 2023 by Hunter H.
Never have i been to a more SLOW PACED pharmacy in my life. How long does it take to count 50 Pills i mean really? two hours?? it wasn't even busy. Terrible experience
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January 2023 by Lawrence M.
Worst pharmacy in north county. Expect at least one day for your prescription to be ready. Dont expect to be able to pick uo any prescription in the same day. Its you get what you get over there m. Sadly a lot of elderly in the area have no choice
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December 2022 by Ethan G.
NEVER has our prescriptions ready on time when they say they'll have them ready! The most recent screw up was on Friday 12/2. I had to go down to our incompetent healthcare clinic in person since it's impossible to get an actual human there on the phone and get them to call the pharmacy in order to have my partner's meds filled. Rite Aid claimed they had no record of my partner calling them first about it when he said he did multiple times. On my way home I stopped in at this location we go to and double checked if they were working on filling the prescriptions. I was told by the girl at the counter that all of them were except one because they didn't have a refill order for it, but the others would be ready in an hour. Even though my partner already gets notified when his prescriptions are ready, he was at work at the time. So I had her put in my phone number to be notified as well when they'd be ready. Needless to say, neither of us were notified. My partner then stopped in on his way home from work and to no surprise they STILL weren't ready! The next day on Saturday 12/3 he finally got the notification that his prescriptions were ready. When he went to pick them up, he was then told they couldn't be given to him because they didn't have the doctor's release authorization. Granted that's also the fault of True Care. However, you'd think the pharmacist would make the effort to call the clinic in order to get it. Especially before the weekend when most of the departments are closed and there'd most likely not be a doctor in the office for them to talk to and get the authorization. Now we can't get my partner's meds he needs and have to continue to wait until the next business day. Funny side note: on Sunday 12/4 I myself finally got the notification that the prescriptions were ready. Doesn't matter now since we can't get them. When the hell are these people going to realize that a person's health and livelihood doesn't run on a 9-5 Monday through Friday schedule?! Unbelievable incompetence putting people's health at risk.
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October 2022 by Annette H.
Terrible pharmacy. I had a hard time trying to get a vaccine. Marcela had no idea what she was doing.
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July 2022 by Katelyn P.
Clean store. Lots of variety in products. There was no line at checkout. This is an awesome store
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September 2021 by Rose S.
The Vista Rite Aid is by far the worst pharmacy for prescriptions. Their unorganized, messed up my profile which led to my prescriptions not being filled with no phone call in an attempt for correction. When I called asking why they hadn't sent a text message that it was ready for pick up they informed me that my insurance was canceled which was incorrect. How could this could have happened? Their screw ups continued to proceed when they said my prescription would be ready in 30 minutes. We went in 1.5 hours later and they were rude and informed us we still has to wait another hour. Almost 8 hours after the prescription was sent in and received! We left and returned home, I attempted to call the pharmacy manager and was hung up on 3 times. I find this entire situation completely unacceptable. They will NEVER have our business again.
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June 2021 by Cody W.
This place is a joke, doesn't call you when you have certain meds you cannot miss that are ready for pickup usually isn't a problem with this place but has been the past 5 times. When you complain to them about serious f**king medical problems they just reply with "okay cool" then hang up. You work as a medical professionals why don't you fools act like it.
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April 2021 by Christy T.
The pharmacy Dept is the worst. It's like they get a thrill our of making people wait. There for an hour without them even checking on my prescription when I kept having to check in. Skinny Hispanic girl with long wavy/curly hair was a complete horror to work with. Get a new staff. Won't be back.
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April 2021 by Oh N.
Jennifer was nasty and horrible! She works at the pharmacy and her attitude is the worst. Stay away from this store
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April 2021 by Jen K.
Awesome store and excellent service by all employees. The pharmacy staff is always helpful and they have great deals on every day items. Oh and their ice cream is the best!!!!!!! Be sure to buy some Thrifty in the freezer or get a cone to go.
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November 2020 by Alex H.
Had a terrible experience at this Rite Aid. The assistant manager should have better training the only reason why I'm not giving this store a 1 star is Janelle went above and beyond to help me solve my dispute something the Assisting manager did nothing about said "what's up big dog" when i walked back into the store very uncomfortable don't see my self coming back plus he said Albertsons had good deals...What lack of customer service.
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October 2020 by Elizabeth V.
Arleen Kirby was super sweet and helpful. Hard working greeted me right when I entered
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September 2020 by Sam B.
Arleen Kirby top Thrifty Disher and Joel the Mgr would not take a tip The service is over the top and Thrifty ice cream is the best Love to rad ice cream with my California family
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June 2020 by Jenny H.
I've been coming to this pharmacy location for years. I switched over from a few other pharmacies. All the staff is always professional they know me by name and always have my meds ready when promised. They have all been working there since I switched over and I wish I knew all their names to post so they get recognition. The only newer person is the cashier, but she fits in and seems sweet. But I've had nothing but positive experiences with every single person in this pharmacy. I hope that they stay there forever because they really know what they're do - sadly, not sure what had happened or if someone is on leave or vacation? But, I'm not a fan of all these new random people, are not the same staff. If the two lovely ladies that have worked there forever, are gone. I'll be switching pharmacies if that is the case, I have no choice but to transfer out. I appreciate and only switched all my prescriptions here because of the amazing staff. But, I'm very unimpressed with these new staff and am hoping none of them quit. Because, this staff is amazing and know me by my name and always are so considerate.