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February 2024 by Greg B.
Branch on Hacienda was closed (first - no more lockboxes, then closed completely ) , so Vista Village Drive is now our branch to go. I like the ATM machine inside, there is no way the skimmer would be installed here (not sure about ATM outside). Also, I like that you can select which denominations (one strange thing - no $10 available, why?) to take out. Line for tellers is usually long, but help on the floor is also provided. Parking could be a problem, there is only one handicapped spot. I ordered pesos once (before our trip to CDMX), it was the easy way, money just taken out from our account and delivered to the branch on second day. I also learned , that some transactions could be done thru US Bank App, instead of visiting the branch (like depositing checks). Still, if I need cash - a visit to the branch is required.
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February 2024 by Javier Alaverga
Pending process take way to long and I think a direct deposit shouldn’t be pending it’s a direct deposit and should show in you bank account right their and then I am missing almost $200 and I always check my account to make sure people charged me right and now I’m missing money I don’t know me personally union bank was better!!!
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December 2023 by Geno Hamata
The branch manager helped my sister tremendously. Without her help we would not have know my sister was having issues with a relative. Thank you!
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December 2023 by Juan R.
came in to cash a check as a non-member of this institution, just for their employee to write over a check and not want to cash it in because it needed to be " held " even after verification from their client who provided the check, big inconvenience on top of ruining a check pure incompetence from this location
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September 2023 by Jorence M
I put money for my credit card balance they put to different person..
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September 2023 by Sara Hernandez
Megan was intimidating and condescending on my phone call with her. Definitely makes you feel like you’re walking on eggshells talking to her. Absolutely horrible customer service. I will be leaving U.S Bank specifically because of her.
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September 2023 by david henderson
No parking, I had to dodge homeless people, excessive wait time in line, branch is “under construction “ but nobody “was constructing” anything.Worst branch visit in a long time. Union Bank was so much better.
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September 2023 by Jorence Mandilag
I put money for my credit card balance they put to different person..
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August 2023 by Sara H.
This branch is in a convenient location but not worth banking here. It's super tough to reach anyone by phone. The customer service lacks. I reached out to a manager for help with an issue that a teller couldn't help with. I had the pleasure of speaking with Megan. She was very condescending, lacked professionalism and was just plain rotten. She was honestly just not normal... definitely "that manager" that everyone is scared of because anything will set her off. She was super rude, didn't want to deal with my situation right off the bat. I was very nice to her and was thrown off about how she was treating me. Maybe she was having a bad day and I got it taken out on me but I will no longer be banking with them because of her. You don't treat your customers badly. There are plenty of other banks.
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December 2021 by Isaac A.
They need more tellers. Went on my lunch break and I've so far been waiting in line for more than 30 mins. And it is always like this. I have the app but unfortunately what I have to do can't be done on the app. The credit union I go to always had enough tellers and the credit union credit card offers a lower interest rate.
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December 2021 by Sara Hart
The customer service I receive at this branch makes me want to leave US Bank. In particular, Grace gives poor customer service and has a bad attitude. If you have a banking issue or challenge she puts more obstacles in your way. She is not a problem solver and has consistently had an "I can't" attitude. For example, my debit card number was stolen on an app. She advised to shut down my checking account completely and open a new one. But I would need an appointment to do that and "sorry there are no appointments today". So I have all these fraudulent charges hitting my account, it's an emergency, and she can't fit me until tomorrow??!! Ridiculous. So I went to my car and realized I had another question and went back in. This time Renee helped me. She fixed the problem instantly and with ease. Renee is the only good reason to go to that branch - she has given me consistent excellent service and she knows what she's doing unlike Grace. I have more examples but I am sure you get the idea...just steer clear of this branch if possible or go to Renee.
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June 2021 by Rich Harman
The ATM wasn't working so I went inside and this young rude bank teller girl told me that she could not help me I told her my card was a US Bank card and she told me to call the number on the back she didn't even offer to do the withdrawal inside. I know they could have. Instead I went to another US Bank down the road and their ATM worked fine. But US Bank on Vista Village Drive flat out doesn't care and was zero helpful to me.
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February 2021 by Shiloh Strawbridge
Kind, knowledgeable tellers who feel like friends; personable and professional manager, beautiful bank that feels welcoming, classy and comfortable inside. We love this bank.
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February 2020 by SQU ID
Other us bank brunch will help me print statements for free.
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August 2019 by Yessenia L.
On Saturday they close at 12p.m not 1p.m anymore im sitting outside the bank writing this review. Please go back to closing at 1p.m on Saturday's.
