-
February 2024 by Greg B.
Branch on Hacienda was closed (first - no more lockboxes, then closed completely ) , so Vista Village Drive is now our branch to go. I like the ATM machine inside, there is no way the skimmer would be installed here (not sure about ATM outside). Also, I like that you can select which denominations (one strange thing - no $10 available, why?) to take out. Line for tellers is usually long, but help on the floor is also provided. Parking could be a problem, there is only one handicapped spot. I ordered pesos once (before our trip to CDMX), it was the easy way, money just taken out from our account and delivered to the branch on second day. I also learned , that some transactions could be done thru US Bank App, instead of visiting the branch (like depositing checks). Still, if I need cash - a visit to the branch is required.
-
December 2023 by Juan R.
came in to cash a check as a non-member of this institution, just for their employee to write over a check and not want to cash it in because it needed to be " held " even after verification from their client who provided the check, big inconvenience on top of ruining a check pure incompetence from this location
-
August 2023 by Sara H.
This branch is in a convenient location but not worth banking here. It's super tough to reach anyone by phone. The customer service lacks. I reached out to a manager for help with an issue that a teller couldn't help with. I had the pleasure of speaking with Megan. She was very condescending, lacked professionalism and was just plain rotten. She was honestly just not normal... definitely "that manager" that everyone is scared of because anything will set her off. She was super rude, didn't want to deal with my situation right off the bat. I was very nice to her and was thrown off about how she was treating me. Maybe she was having a bad day and I got it taken out on me but I will no longer be banking with them because of her. You don't treat your customers badly. There are plenty of other banks.
-
December 2021 by Isaac A.
They need more tellers. Went on my lunch break and I've so far been waiting in line for more than 30 mins. And it is always like this. I have the app but unfortunately what I have to do can't be done on the app. The credit union I go to always had enough tellers and the credit union credit card offers a lower interest rate.
-
January 2019 by bryan hugo
GOT MONEY..
-
April 2017 by Michael McNeill
Professional tellers
