-
November 2023 by Gemini Larez
I’m in complete shock came in to get an oil change this morning. Immediately after my oil change my car starts shaking and sounding awful. I never had problems with my car before. The engine light also comes on along with how horrible it’s running. I come right back within 5-10 minutes to let them know the 4 guys are trying to figure out what happened and look confused. The guy who did the actual oil change won’t even look at me or come over to the car to ask what happened. They tell me it’s my coils I tell them well my car was completely fine before this and now my car is shaking horrible and it feels as if there’s something stuck in the engine. I leave there’s nothing to do now after they tell me this. At this point my engine light is blinking and my car is dangerous to drive. PLEASE DO NOT COME HERE WALMART DOES A BETTER JOB FOR CHEAPER. WORST 130$ I ever spent.. update ...I emailed 24 hours ago and have no had any reply back
-
November 2023 by Sunny L.
Great service. Staff explained all procedures take throughly. Staff was nice and if job couldn't be done they recommend me to another location who could take of the situation.
-
October 2023 by Taryn Licon
DO NOT take you car here. I waited an hour and ten minutes for an oil change with o my 5 cars ahead of me (two of which were currently in the bays). While I was waiting, the large amount of staff on hand did not seem concerned with efficiently getting through the customers, rather they were more concerned with SMOKING THEIR VAPE PEN RIGHT IN THE BAY! Literally tossing the vape back and forth between each other. When I finally got up to the bay, they seemed to not actually be beginning my oil change, only to tell me 15 minutes later they didn’t have the right tool to even drain my oil even though I’ve taken this vehicle to this location multiple times. The staff didn’t seem to know how to explain the “issue” and simply said “your drain plug underneath is weird and we don’t have a wrench for it”. For an establishment that “specializes in oil changes” they sure aren’t well equipped for the basics. Who knows what the employees were smoking but management SERIOUSLY needs to pay some more attention. Blatantly smoking on the job with a line full of cars and not enough tools to handle my 2017 Mazda cx5. Unbelievable. Check your cameras management.
-
October 2023 by Shannon Robinson
My hood was a little sticky to open . I told them it just needs a little WD-40. They sent me home to WD-40 it myself and come back ( there were no other cars at the time to be serviced ) what auto place doesn’t have WD-40Service: Oil change
-
September 2023 by Ron Mais
Great service from Jordan and Jacob. Certified techs with a professional Demeanor.Services: Transmission
-
August 2023 by Tatiana R.
Great service from Jacob! Fast, professional, clean, inventory in stock. Very likely to use them again.
-
August 2023 by Terri Dirkse
First of all, we had to wait 45-50 minutes for just two cars ahead of us in a 2 bay shop. 3-4 guys just standing around talking, doing nothing. The guy that changed the oil seemed clueless...had trouble pulling out the dipstick and replacing the air filter. As soon as I exited the place, the check engine light came on in my new car with only 10,000 miles on it! As I tried to accelerate, the transmission seemed to be slipping. I did an immediate U-turn and they tried to diagnose the code and said they couldn't, but they were sure it wasn't anything they did. Seriously? New car, getting second oil change, never a problem and now the check engine light appears?! The 15 minute oil change ended up being 1.25 hrs when all was said and done and now I have to find a mechanic to fix whatever they screwed up. I should have learned the first time VIOC messed up another car, but I gave a different location the benefit of the doubt. I'm done with Valvoline forever. $129 for a 60 min oil change is no bargain either, so thanks, but no thanks! They flat out said to me, "We're not mechanics." They didn't lie about that!
-
August 2023 by Robert Hernandez
Recently Took my Lexus is350 in for synthetic oil change great customer service will be servicing my cars/ trucks here from now on
-
August 2023 by Chad C.
It can get busy on Sundays as most the other shops are closed, other than the wait time it was five stars.
-
July 2023 by Bobby Thompson
Tried three times in one day. We were told it would take over an hour the first time. Returned about 6:40 p.m., 20 minutes before closing, and we were the only ones waiting in line. After ten minutes, 6:50 pm, someone walks out to tell us they can't help us today and they are closed tomorrow.
-
May 2023 by Jason S.
I've always gotten great service from both Vista locations. They have a helpful, friendly staff that talks you through the entire process of all the items they are checking while changing the oil. It's a fast and efficient service and you can usually find a coupon online or Yelp, for a discount coupon/code. I will continue to visit Valvoline for my oil changes.
-
May 2023 by Lisa S.
Amazing service! I will never go anywhere else as long as they keep up the good work here! Very polite, conscientious, professional, friendly, and fast. They even voluntarily showed me the dip stick at the end of the oil change to show the work was done, and the level was where it should be. A++.
-
March 2023 by Lisa Sturtevant
everyone was super nice, didn't try to sell me something I didn't need and they were fast
-
February 2023 by Maria Luna
I just left this place very disappointed. Trying to charge me $123 for an oil change and telling me because my only options is to do Synthetic oil. He didn't even ask me what type of oil change I wanted. I thought it was our choice not there's. I came to Wal-Mart and paid only $34. You would think with people struggling right now they wouldn't try to up-sale you.
-
February 2023 by Hector Ibarra Jr. (Looney Tunes)
A completely disrespectful employee made us go somewhere else!.. next time tell the young buck he needs to shut his mouth before someone unloads a knuckle sandwich on him
