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September 2023 by Victoria D.
My boyfriend Louie needed a last minute repair on his GMC truck. It was making a nasty sound and they were able to repair it same day for us. They were communicative with us through the whole process. Although it was our first visit, I feel confident in trusting them with any future repairs and maintenance.
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July 2022 by Gina Mason
Took my car in for an alignment. This was the 2nd shop that I brought it too. The first place tried saying I needed a new wheel hub assembly for one of the front tires, but refused to say which side, and outer tie rods on both. Rick saved a lot of money with his honesty. The car didn't need anything but an alignment. I will definitely bring car back to him in the future and refer all my friends. Thanks
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December 2021 by Monique Rowe
I spoke with Duke about the concerns I was having with my car. He was very thorough and listened to what I described. I made my appointment for the next day and when I arrived, I was introduced to the head mechanic, Ricky. He too, listened and then took my car for a test drive to check for my concerns and ran a quick diagnostic check on my fluids, belts. All tested fine and looked clean. Since my car is 11 years old, it is likely just my car's age but I shouldn't have any significant problems to worry about. No charge for his time and very friendly and welcoming. I highly recommend their services and will trust them for my future car maintenance needs.
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August 2021 by efrain lunas
The best shop. Professional. And nice attention. Duke and Riky frenly guys.
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August 2021 by Alicia D.
The team here is top notch. Above and beyond service, fair pricing, flexible appointments. I will always bring my cars here.
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July 2021 by Roz E.
Rick has been our mechanic for years and he has always been professional, courteous, and honest! We rarely take our cars to be serviced at the dealerships cuz, you know, they will try to tell you that you need this or you need that when you really don't! Rick absolutely does not do that! Plus, his prices are reasonable. It doesn't matter if the job is small or big, Rick will take care of you and make sure your car is in tip top shape! He specializes in Toyota and Lexus, but he can work on other cars too! Support a local business!
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March 2021 by Miguel A.
GREAT SERVICE! Missed my appointment elsewhere due to work needs. Needed a LAST SECOND oil change and battery swap on a FRIDAY AFTERNOON! I called and they told me come right over and we will help you out, pulled up I was greeted and had my truck in, great service! Thankful for the last minute ability to work with my schedule!
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February 2021 by jason g
Heater core on my 06 Corolla was leaking coolant right before the holidays Dec 2020. I showed up to Service Time Auto Repair on the referral of one my long time mechanics. I was greeted by Duke and Ricky. They were very professional and provided outstanding customer service. Not only were they able to source the part, but they were also able to perform the needed repair same day. No gimmicks or upselling needless repairs. They're an honest business and I highly recommend them. I will be taking both our Toyotas there for any future repairs.
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August 2020 by Katherine Johnson
Got my oil changed. The owner was wonderful. Honest shop. Ricky the mechanic was awesome. Will be back!
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August 2020 by Ben Fauntleroy
Great place that provides quality service in a timely manner... highly recommend this place!
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August 2020 by Patricia M.
Cant remember ever being treated that well getting my car serviced & having not had to wait very long at all as I have had to do at dealerships ! Duke and Jimmy are a great team and do excellent fairly priced work too.
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April 2020 by Robyn B.
Needed a replacement battery and Duke helped us out very quickly during the coronavirus chaos! Super nice and helpful business. Recommend!
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January 2020 by Trudy J.
These guys do a great job and have done so for many years. I have always been satisfied with the service on my Scion XB and will continue to bring my car in despite the small issue I am bringing up in this review. They are honest and fair and sincerely try to do the best job possible at a reasonable price. When I took my car in for regular service the last time, they moved my recently purchased new pair of tires (the better pair) to the front of the car rather than keep them on the back even though at check-in I told them the tires did not need rotating as they were put on just the day before. They switched the tires anyway based on their belief that the better tires should be on the front, which at the time, seemed reasonable to me, even helpful as I didn't know otherwise. However, upon subsequent research, the consensus of experts is that it's safer and best to have the newest tires (most tread) on the rear of the vehicle regardless if it is front wheel or rear wheel drive. When I called them with my new found knowledge and requested the tires be put back as they were (best tires in rear), I was told essentially, 'Hon, this is the way we've always done it, the good tires should be on the front and everyone else is wrong'. I don't consider myself overly sensitive or overly concerned with political correctness, but calling me 'Hon' and dismissing my request as misguided felt very condescending, and frankly, is very aggravating. I don't believe "this is the way we've always done it" is a reasonable or fact based explanation for doing anything. Plus, let's not forget that I asked for no tire rotation to begin with. So, I'm off to Discount Tire to have the tires reversed. Also, please reconsider the use of the word 'Hon' when speaking to women. Cringeworthy!
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November 2019 by Steven Cisko
These guys are the best .... diagnosed the problem with my 99 Lexus right away. Honest guys, good rates .... I've already referred two other friends who own a Lexus.
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November 2019 by Pat L.
I am soo thankful for Duke and Ricky. They are the north county experts in Lexus/Toyota. My poor Lexus CT200h was misfiring and the check engine light was on. I was afraid to drive it so they had their towing parter come and pick it up. It was getting late so they kept the car overnight and gave me a diagnosis in the next morning. Unfortunately, I drove the car without oil for too long and the repair will be expensive. However, I was excited to see that there was no charge for the estimate even though they replaced a spark plug, but air in the tires and located place for reasonable parts. In this day and age, it's refreshing to see such good honest customer service.
