-
September 2024 by jacob blas
If you’re looking for helpful salesmen ask for Ray Reel. He helped find my new 2024 ranger and has been extremely helpful with the whole process. Loving my truck.
-
September 2024 by rma737
After searching a number of dealers in Southern California, we decided this was the best place that deserved our business. Every other dealer was the quintessential "used car" experience where you were pretty sure there was some scam that was trying to passed off as legit. North County Ford was awesome. Jesus, Mark and Boyd deserve a shout out for making us comfortable making a large purchase. Do not hesitate to buy from them. These guys deserve every accolade they can get!
-
September 2024 by anka fabian
Great customer service. Found the truck I was looking for and the buying process was professional and fast. Love my new truck and ready to explore the country.
-
September 2024 by willie mitchell
Trevor at North County was patient , helpful and answered any concerns we had. If you want a Ford we recommend you see Trevor Martin.
He will provide you great customer service.
-
September 2024 by Mateusz Rozek
Thank you Jimmy for awesome help !
-
September 2024 by Steven Harvey
The employees that deserve 5 star ratings are Jim in service and Trevor in sales. The reason I gave a 4 star rating was your communication system. Trying to get through to service is nearly impossible. I know you suffered a cyber attack, but you need to fix things immediately. As a long time customer, with loyalty ties to Jim and Trevor, I hung in there, but you're going to lose business with the current communication situation. Steve H
-
September 2024 by Stacy Thompson
UPDATE: The service department is absolutely terrible! Pick up appointment 0800. I get a text saying driver will be there at 0805. At 815 I'm waiting by my car. I text to ask the ETA.....30 minutes! No communication about being late. Finally picked up my vehicle at 0845. I get the vehicle back and the technicians left a greasy lug nut socket in my cup holder. Turns out they tore up my kit the jack comes in. Something happened every time I use this service department. TO add insult to injury, In get multiple texts from ANDREW, who says if I have any issues to text this number. So I did. NO RESPONSE. I wrote I had an issue and was very unhappy with my service. NO RESPONSE. I called and left a message with Alex Perez the service manager. NO RESPONSE. It's official. I will never return to this dealership. Quite frankly they should be shut down. Their sales and finance people are corrupt and the service department is no better. Absolutely shameful. I've received numerous texts asking me to write a review about this service experience. These automated texts seem very tone deaf and insulting after such a crappy experience.
BUYER BEWARE. This dealership is absolutely the worst I have ever dealt with. They have extremely predatory sales practice, and horrendouse customer service. I bought an F150 there a month ago. Some extra things were added in by the Finanace Manager MIKE. He never went through my contract with me, and now a month later I recieve the registration for the truck I traded in because he never filled out a release of liability.
I tried numerous times to get in touch with ANYONE who would help me schedule my clear coat. My sales person was completely useless. After multiple attempts and speaking with the Sales Manager Adrian Aguirre, still no help. It took me writing a pointed email to Mr Aquirre where he stated he had no excuses, but he would follow up on the rest of the items I had listed. Never happened.
As a single woman, the entire situation felt predatory in hindsight. Everyone was so nice the night I bought the truck and as soon as they made their sale they could CARE LESS.
I contacted FORD Motor Company and they said I needed to try to speak tp the dealer principal, aka the owner. I called the dealership to ask for the contact information and was told "we dont give out that information".
So this review is my attempt to help someone else from having to deal with the deceptive business practices of Adrian Aguirre and North County Ford.
-
September 2024 by Nichol Smith
It was a great experience! Would definitely come back to purchase a vehicle from here again! My son loves his new car! Thanks North County Ford!
-
September 2024 by Kris Hale
Service at home. Wow
Who knew
On time and neat and tidy
-
August 2024 by La Vonne Jensen
Everyone was helpful & informative. I found the car I wanted. Thank you
-
August 2024 by Cameron Gottschalk
My Sales rep was Jesus and Trevon, both amazing and they did everything in their power to help me get the best deal possible within my budget. 10/10 would buy from here again!
-
August 2024 by Aymz Aymz
Jim has been my trusted service advisor for several years, and his exceptional service never ceases to impress me. His expertise, attention to detail, and genuine care for both my vehicle and my experience set him apart. Jim always takes the time to thoroughly explain any issues and recommended services, ensuring I feel confident and informed about every decision. His consistency and dedication have made me a loyal customer, and I can't imagine going to anyone else!
-
August 2024 by J Q
Fantastic place.
This is one of the cleanest dealerships I have ever been to
-
August 2024 by Ryan Murphy
BEWARE!! Just awful! My car has sat there for over a week and they have done nothing to diagnose the issue. Just try to upsell me on tires that are not needed.
The technician Jerman has awful communication skills
-
August 2024 by Philip Lutgen
Service was great for the recall item. The ride share took 40 minutes to arrive. Cost of recommended services were significantly higher than non Ford shops.
