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November 2023 by Andrea Bernal
If you are going through a difficult time… PLEASE look for help in another place…I went through a hard time years ago and somebody recommended Ana… definitely a very bad decision …Ana not only DONT CARE ABOUT YOU, SHE WILL ALSO SCREAM AT YOU AND TAKE YOUR MONEY…ANA needs more compassion for woman’s that are victims of domestic violence… a friend of mine just lost her son’s custody thanks to ANA…And yes, Anna treated me the same way years ago…PLEASE LOOK FOR HELP IN A DIFFERENT PLACE!
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July 2023 by Vero Martin
Ana Serrano is a horrible woman, and her entire organization is extremely unprofessional. I paid all my required fees to establish a visitation monitor and her staff were unable to coordinate a time to complete the process. I wasted $100 and nothing was able to be done. She is definitely not reflecting God’s heart. What a joke.
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March 2023 by Tom Rogers
This organization and specifically Ana Serrano does do many things that I've seen other very professional organizations conduct.For instance, she sends random locations via screenshots of phone maps and no other instructions. She expects you to call her and ask where to go with your kids when you get there and then have you wait 5-10min in a parking lot for her to find you.Misinformation: Ana and her organization sends a set hours via email and later that day sends a different set of hours and so you'll need to message to see which hours are the correct ones.There is no accommodations on your best time as other clients have taken those slots and she doesn't have anyone else reliable enough to cover the time best for your family.DO NOT USE THIS ORGANIZATION OR ANA
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February 2023 by Taylor Moreno
THIS AGENCY DOES NOT AND REFUSES TO FOLLOW COURT ORDERS! PLEASE FIND ANOTHER PROFESSIONAL AGENCY THAT FOLLOWS THE LAW! The office is very filthy on the inside; there is a toy section that is very dusty and unsanitary for children. IF I COULD GIVE THIS AGENCY ZERO STARS, I WOULD.We have a court order with a outlined scheduled which the agency refuses to follow; Ana Serrano only favors the party who is responsible for paying and refuses to follow the law. We have SIGNED a contract with Las Valientes that states that all parties involved must follow court ordered guidelines. Ana Serrano refuses to follow her own policies and family court orders.Ana Serrano and her monitors have received copies of my court order and still continue to disobey the law. My court ordered is signed by a judge. This court order schedule works with both my schedule, the other party schedules, and it also works with the organizations business hours. Sadly, Ana continues to set visits on times when I am working.THIS COMPANY IS NOT NEUTRAL. ANA SERRANO IS NOT PROFESSIONAL AND DISOBEYS THE LAW. I HAVE PROOF THAT THEY DO NOT FOLLOW JUDGES ORDERS AND REFUSE TO FOLLOW THE LAW. IF ANYONE HAS QUESTIONS ABOUT THIS AGENCY PLEASE CONTACT ME AND I WILL SHOW YOU THE PROOF.BEWARE OF THIS FRAUDULENT AGENCY!! THEY ARE NOT VERIFIED BY THE BBB BUREAU AND ONLY TAKE PEOPLES MONEY. BEWARE
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February 2023 by Sylvia Moreno
I would never recommend anyone to use this place for Supervised Visitation Services or to bring their children here. I think this company generally specializes in other areas, like immigration services. Anytime I have had to step into this place to talk to Ana Serrano, I’ve never been treated respectfully. My children have been court-ordered to have supervised visits with their father out of this location and the monitors assigned are never consistent (always changing, different people, they don’t remain working here long).The location itself is rundown, not kid-friendly, and not comfortable or welcoming. There is a corner of the office where there are old toys piled up in trash bags. Ana Serrano and her associates are very pushy, demanding and have no common sense. If I could leave a 0-star review, I would.I have a very specific court-ordered visitation schedule in place for my kids and Ana refuses to follow it, even though it is outlined in the agreement that I signed with Las Valientes. Granted, the father also refuses to follow it, but that’s nothing new. The fact that this organization also refuses to follow court orders is a shock to me.
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January 2023 by Shawn Burford
Fabulous facility! My son and I had the most wonderful, loving and supportive experience with our professional monitor Marcellus and Ana Serrano is extremely professional and helpful. I highly recommend.
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September 2022 by Joe Papandrea
This is the most professional and educated monitoring organization you can get that is certified through the San Diego county superior courts.The fees are fair and they are there to support any documentation that you may need for court. I have used several monitors and each one was openly helpful when it came to my children and their needs. They are there to make them feel comfortable and also take the most proactive safety measures for you and your children. The monitors treat your children as if they were their own. I couldn’t ask for anything more then that. The documentation was followed and written very well. Each monitor is the upmost professional, educated, and experienced. The monitors are religious based and make you feel comfortable while attending your children. I appreciate the hard work and dedication attending my schedule as a first responder. Gods Heart Ministry was very compromising and attentive to my diverse schedule.
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June 2022 by Stefani Goldamer
Horrendous. Ana Sorrenos was deceptive, annoyed when I asked questions (my baby was 5 months and his father, Alec deGroot was abusive), and did not provide an accurate depiction of what happened. I had to call police when her monitor Lorraine failed to bring out my baby at the agreed time 5pm, nor did Lorraine answer her cell phone. Ana actually screamed at me on the phone "I've been around (sixty something -can't remember exact number) years little girl, ALOT longer than you!". Below is my baby without a supervisor present, just myself, before any court order. Ana, who didn't supervise anything or even meet my baby, wrote a scathing report depicting me as a difficult crazy parent, and didn't even mention her monitor being an hour late w no communication as being the reason I called police for help! Also, her longest monitor had only been working for her "a month", when her business supposedly is over 154 years old. She damaged my case unfairly. My ex had an attorney, I didn't, nor did I file any evidence like I should have, and at 2 yrs old, 8-6-21, my baby was court ordered to go live w his abusive father, against all mediator recommendations. I haven't had any contact w my angel since, no FaceTime phone calls nothing. Thank you Ana. I cry over and miss my son everyday......wanted to share what wrongfully happened to my child in the hopes of preventing further harm to innocent children through San Diegos Family Court-if you have Judge Victor Torres, and are a mother and domestic violence victim, even w photos, change through a preemptory challenge! Judges don't always get it right, even when CPS does an investigation, recommends child ;lives w mother.
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May 2022 by Jennifer Goff
I would give no star if I can. There’s on going problems with one of the monitors. When I call to tell and explain the problems. The director seems to be annoyed with no apology. There’s problems and they don’t adjust but asked to pay for the visitation that was never confirmed. Very disappointing.
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May 2021 by Fernando F
(Translated by Google) Excellent ?% recommended and you always have to have faith that everything will work out justice for the just.(Original)Excelente ?% recomendable y siempre hay que tener fe de que todo va a salir bien justicia para los justos.
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April 2021 by melissa warren
The owner and all of her staff are kind and professional. They have helped my fiance tremendously through a difficult time, and we couldn't thank them enough for all they do and how hard they work to accommodate everyone involved.
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February 2021 by Erica Alfaro
I’m very grateful for the guidance and support that I received. I definitely recommend their services. They are very knowledgeable❤️
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February 2021 by Jose Esquivel
(Translated by Google) The brave ones helped me in the custody case of my children. They have many contacts and offer many services. 100% recommended.(Original)Las valientes me ayudaron en el caso de custodia de mis hijos. Ellas tienen muchos contactos y ofrecen muchos servicios. 100% recomendadas.
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January 2021 by Alejandra Barron
(Translated by Google) The work that they have a huge heart is really admirable, I was attended to on 2 occasions my divorce and the cost of my son and thanks to Ana Serrano who apollo me as if he were my Angel, I guide me and win my case, it is a love of a person. I know that it would have been without her help that God bless her work and that it does not end because we need more like her.(Original)Realmente es admirable el trabajo que asen tienen un corazon enorme yo fui atendida en 2 ocasiones mi divorcio y la costudia de mi hijo y gracias a Ana serrano que me apollo como si fuera mi Angel me oriento y gane mi caso es un amor de persona no se que ubiera sido sin su ayuda que Dios bendiga su obra y que no termine porque nesecitamos mas como ella.
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June 2020 by Robin G.
I rarely write reviews unless somewhere is really special and until now I have NEVER written a single negative review but I felt like it was my responsibility to warn people about this place. Especially since a service like this should be upheld to at least some standards of ethics, morality and neutrality which is so not the case here. I can attest to the treatment of the woman who posted above b/c my experience was near identical. I won't get into all the terrible and heart wrenching hoops they had me jump thru, the rescheduling and the last minute cancellations, the "rules" made up on the fly in order to deprive me and my children of this precious and scarce time. But b/c of this incompetent, negligent and unscrupulous place my young children (who have had their mother and primary care giver - with them 24/7 and then gone in the blink of an eye and only able to see them 2x/wk) had to go thru the additional confusion and sadness of having 4 visits in a row canceled! 4!!! I am a very laid back, patient and forgiving person but when it comes to my kids I don't mess around. And having to go almost 2 weeks w/out seeing them after never being apart and having to try to explain why was almost too much for me bear. After every cxlation I cried and cried until I couldn't cry anymore, and then I cried for my kids. I honestly don't know what's going on here, if it's just ignorance or gross misconduct but the complete lack of professionalism and empathy are beyond unacceptable. To me, it felt intentional. Whatever biases, prejudices or misguided dislike they have towards me shouldn't even be an issue - but I can handle it. My children on the other hand are so totally innocent in all of this and they had to suffer. It is to the children that they owe a fiduciary duty, they should be acting in their best interest. Instead they're just trying to make money off people going thru the most difficult time in their lives and paying no mind to how it is affecting the kids that they are supposed to be there to protect. It is mind blowing that they are still operational. Though it's clear that they can't be doing great by the look of their "establishment". Please don't make the same mistake I did. No one, and especially no child, should go thru what we have.
