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January 2025 by Jennifer Pitman
I had a wonderful experience with Jen and her team member at the grooming spa for Maddy! They were Amazing!
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January 2025 by Kitty Gunn
The store got a remodel. It doesn't have any more smelly smells and the gentleman that assisted me was so nice and seemed genuinely happy. Sadly, they were out of exactly what I was looking for, but the back up item worked out just fine.
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December 2024 by Melissia Walker
Nice employees and good selection of food
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December 2024 by sweet and sour lemon
Absolutely love this store and the people that work there as well! The cat adoption event was amazing love visiting the cats and birds in the store! :)
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December 2024 by Kaori mordan
This petco is absolutely horrible. They obviously treat the animals that are up for adoption terribly. Also the lack of communication between the manager Dave and the adoption agency is sicking. They only allow you to adopt for about 20-30 out of the day IF they even decide to come. I showed to the store many times after talking with Jenny about adopting a kitten and they constant only gave me about 20 mins in the day to come get the kitten and any time I tried to schedule another time, they would literally not answer me at all. I was told many time I can come in the morning when they open to adopt but every time I went no one was there to help with adoption at all and the manager Dave constantly shrugged me off. Those poor animals need someone in that store that actually care about them and not just be used to make money. It’s sad the conditions these pets are getting kept it.
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December 2024 by Alfonso Batres
Good service.
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November 2024 by Deanna Edwards
Petco always does a fabulous job grooming both of our huge American Akita puppies. The customer service is amazing at this location. They go out of their way to answer questions and assist you. Thank you, Petco employees and management! ☺️👍🏾👍🏾👍🏾🍁🐶🐾🐶🐾
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November 2024 by alaarick fairchild
Customer service 🙄
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November 2024 by Mickey Smith
Bought fish they lived. clean store.
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November 2024 by Andrew Day
Always a good place to get pet stuff.
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November 2024 by Kodi Ramirez
Looking for cat litter pellets none on the shelf, the assistant went in the back and brought out a new supply so happy that I didn't have to go to another store. My only wish is that you would carry Nutri source dog food, have to go to kahoots for that brand
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October 2024 by Barb Mariani
Cleaner. Friendly and knowledgeable staff.
Better variety of products
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September 2024 by Will Plyler
Additionally, I want to emphasize the evidence supporting my review. As the saying goes, there are always multiple versions of every story. In this case, the pictures I have attached clearly depict the order still sitting untouched, even after a half hour had passed. It is disheartening to witness that the order was neglected, as customers were left waiting without their essential items. On the other hand, I observed the general manager, Lucas, a mere half hour later, lounging around, seemingly unconcerned about the inefficiencies and failures occurring under his leadership.
To my astonishment, it appeared as though none of the employees were capable of fulfilling Lucas's responsibilities. One employee even conveyed an inability to lift anything over 5 pounds, or at least that was the impression given. Yet, it is perplexing that while some restrictive physical limitations are imposed on employees, customers are expected to handle and move strenuous 80-pound bags of pet food just to access their intended items - items that were supposed to be prepped and ready for quick and efficient pickup.
This stark contrast between the expectations placed on customers and the lack of accountability shown by the employees, particularly the general manager, only reinforces the deeply rooted failures in the management and organization of Petco on West Vista. It is an unacceptable workplace culture that disregards customers, places unfair burdens on them, and exhibits a disconcerting lack of professionalism and customer care.
As I conclude my review, I implore potential customers to seriously consider the numerous shortcomings and disappointments I experienced at Petco on West Vista. The evidence provided and my detailed account of the blatant disregard for orders, customer service, and overall professionalism should serve as a clear warning. Save yourself the frustration and seek out a pet shop that values its customers and upholds the principles of good business ethics.
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September 2024 by Andrea Glass
I appreciate the large selection however sometimes it's difficult to get help to reach my litter boxes which are always on the top shelf
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September 2024 by Aaron Gould
Maximus had a nice visit, and the groomer was very good with him as well
