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September 2023 by Brandon Purciel
No body answers and you cannot leave a message. I'll be going elsewhere.
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August 2023 by John Brummel
Jon is a straight shooter and saved us a quite a bit of money. Thank you!
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May 2023 by Lori H.
Look at ratings & comments, we feel like we're more than the lucky ones. Here's why: 1) two perfect, informative & professional phone calls with prices $2 less than Discount if that matters. 2) they applied the full $150 manufacturers discount where Discount only did $110. 3) In store visit to order and ensure the multiple tire configs (staggered) were correct with the tires we wanted. 4) Came in, saw John again for our appointment- another perfect experience; and finally tires on within the estimate and as we find so important I snooped by the bay to find the original tire caps on! Pluses, you can make appts, an entire parking lot to work parking in, honest, professional & no Discount Tire upswell we played with for 20+ years. The 10% military discount there is cute but they'll achieve their margin! We achieved the same price, with professionalism, service, quality & zen like never before. So with at least 5 encounters during this process, wish I could give five 5 star reviews and raise their rating! Bravo Tire Team Vista!
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May 2023 by michaelpaulsen paulsen
The tire department stayed late toSell me a set of tires. Great service.
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March 2023 by Carl M
The price is good but no one answers the phone and the service can take a long time. I don't know why they don't have a dedicated receptionist who can at least answer the phone.
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January 2023 by Jack
If you have a memembership there is no reason not to be getting your tires at costco. You can schedule an appointment so it gets done in an hour and a half while you shop. Service is great, warrenty is great, price/quality is great [...]
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December 2022 by Marie MK
Everyone knows this is a great place for tires.
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November 2022 by Sophia M.
Matt & Bob we're so helpful when I had a screw in my tire. Matt said I'd get a call as soon as possible in the morning about when my new tire would be delivered. I never received a call but I wasn't unhappy! I'm aware things happen & things get postponed unexpectedly but I figured I'd call at 11:30am & see how things were going over there regarding the delivery. My tire went flat over night so I was a little rushed to get a new one. Shawn picked up & I said "hello I was supposed to receive a call this morning regarding the delivery of my tire my last name is ____". This man goes "well you haven't received a call yet have you?" In this most sarcastic tone. I said "no" & he said "then the tire wouldn't be delivered yet would it?" & I go "no". As soon as I asked for his name he tried playing nice fully knowing what I was going to do. I get people have bad days, but no reason to blatantly disrespect someone. It's also a common stereotype that car shops treat women disrespectful & I don't know if it was because I am a woman he decided to treat me that way but I don't know. Love Matt & Bob though!!!!
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September 2022 by Alain Gyger
I was here on a Sunday morning, the first person in line, for a warranty repair on a tire. The tire center is not busy and it took them 3 hours just to get the car into the shop. I tried calling four times but nobody answered the phone. When I came in to ask about the car they moved it into the shop and then told me I needed a new tire ... would have been nice to know that 2 hours ago.
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September 2022 by Michael C.
No one at the front desk for over 10 mins, tried calling the next day, no one picks up the phone. Do they even want our business? Don't waste your time getting tires at Costco, go to Discount Tires where you can get just as good of a deal and people to actually greet you.
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September 2022 by Lam D.
My whole family buy car tires at costco tire center for more than 15 years. Recently, when we moved to Vista and our 3 cars have tire replaced at Vista Costco tire center. Each car had a flat tire. According to Costco policy, the flat tire will be replaced at no cost. Every time, we experience the following scheme.1. They don't take walk in.2. We called for appointment when they first open, 10:00am. We were told to bring our car in after 2pm. Notice they don't ask for our name until I ask them to write it down.3. I came in as scheduled, they said there was no appointment under my name.4. Since there is no appointment, they told me to leave the car and come back.5. They said that I may have to replace the tire depending on where the leak is.6. I asked them to go check quickly, at other tire shop, I was asked to roll the car slowly forward to look for the nail. This process took about 3 minutes. But at this center, they said they had to remove the tire and always there are 5 cars in front of me. Three incidents, over the last 12 month's, always 5 cars, what a coincident. I had to wait.7. They wait until closing time to tell me that I have to replace the tire and I have to come back next day to pick it up. 8. They never let me see my old tire the next day.I can believe their honesty if it happens once but three times with the same story. THIS IS A SCHEME AND IT NEEDS TO STOP.
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August 2022 by Curtis Barnes
Honestly. Why do the smallest things take so long here? I have a single tire being replaced on warranty. They told me to come in and that it was not busy. Been sitting here for hours. Just like last time.
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July 2022 by Cynthia Koch
Staff slow and now requires to make appointment on line to rotate tires. Only has to bays open. Didn't want to wait 6 hrs for that when I was the 3rd person in line. Give me a break they are always understaffed.
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July 2022 by Ernesto Y.
All costcos had a 2 week period to get a appointment in. I called these guys and they said to drop it off and it would be all day for the car to be done. No problem. These guys mainly operate off appointment and do what they can for walk in's. They had my car taken care of and I'm super happy with the results for my wheel balance. Great guys there and service!!! Everyone else needs to learn a bit about patience who are haters their reviews. The world doesn't revolve around you, savvy?
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May 2022 by John C.
I bought a set of tires at this Costco a year ago. Yesterday I had a slow leak caused by a nail in a tire. After 3 unanswered calls in 3 hours, someone finally answered at 8pm. I mentioned the slow leak and the fact that I had a wheel lock but the key was missing. The person said they would not be able to do the repair without the wheel lock key. I was surprised there was not a way for them to remove the lock. The next morning I called Discount Tire in Vista and they were able to remove the lock and repair the tire in 30 minutes. I have been a Costco/Price Club member for 35 years. I love Costco but will be buying future tires elsewhere. The tire center seems to be short staffed.