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November 2023 by Mary R.
Ingrid was in knowledgeable, unprofessional,and incompetent in my situation. It used to be that customer service was important and not an annoying task.prior service at this bank was accommodating and excellent until I encountered her.
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August 2022 by Diana Hays
Very friendly and helpful.
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December 2021 by J
Great friendly service and convenient location. I would avoid going during peak school times since a high school is right across from the bank
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October 2021 by Harpreet Singh Bajwa
Best customer service, everyone is so nice and professional... thanks for being there....
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October 2021 by Mor Hasson
Always a great experience. Especially when comparing to Bank of America's branches never even answering the phone :/
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July 2021 by Lindsay P.
Right now I'm not too happy with this branch because their broken ATM machine ate over $500 that my husband deposited, on two separate deposits the same day!!! We've called the number on the receipt he got when it happened (not really a receipt because it only said to call to make sure the money was deposited) a million times and waited for hours on the phone, and gone to the branch personally. He's been told NOTHING can be done for 10 business days! Not even a temporary credit can be issued!! Really? That's money he earned that we need to pay rent. The covid-19 eviction moratorium ends Saturday. Are you serious, Chase Bank?
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March 2021 by Mor H
Always a great experience. Especially when comparing to Bank of America's branches never even answering the phone :/
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January 2021 by Justin Oswalt
Never had a bad experience!! Yes sometimes you have to wait for your turn to be helped. That is just all things in life! Patience is key to staying calm ?
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October 2020 by Virgian MorrissetteHughes
100% Outstanding customer service.I truly love our Shadowridge team. Just like family or better. Thank you Patrick L. I have my own personal banker at Chase. Feeling pretty darn special today????
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September 2020 by Diane C.
As many Chase banks in our area were closed, this was the only one open last Friday. There was no line inside and we were able to take care of business quickly with a very pleasant employee.
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December 2019 by Ryan L.
The wait at this chase bank was ridiculous. It's a couple nights before Christmas and you have one teller working at 5pm. I'm the third person in line and you were with the same customer for over 15 minutes with no back up teller. A secondary teller said oh I'll be right with but continued to wrap cash with rubber bands for the duration of about ten minutes, I had enough. I was forced to use the atm machine because the line was going no where fast. I wanted fifties for gift purposes. The top of line machine next to the teller windows had no fifties and no tens. Why did I even bother coming to this branch.
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November 2019 by Amber & Tim McGrath
Terrible never again
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March 2019 by John G.
Trevor Cochran at Chase Bank on Melrose in Vista is "the guy who delivers on his promises!" ...if you are in need of a loan, as my newly wed daughter was, you want to see Trevor and give him a shot. Not only did he get a great rate for her (lower than 6 other competitors), but he delivered on his promise to be able to fund in 21 days (they had a short escrow due Seller demands)...he made sure all the "t's" were crossed and the "i's" dotted....all in all a commendable job...well done!
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September 2018 by Kylin Z.
Great and warm services.
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April 2018 by Julie K.
I went into the Chase bank near me yesterday with some questions and concerns about my checking account. They answered all my questions and helped me get clarity on the situation quickly. I was really happy with their service and I will recommend them to people I know.
