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September 2023 by Christina Bommarito
Customer service??? The employees are rude, unhelpful, and only know how to repeat what they know how to say instead of finding you a solution! You're better off talking to the chatbor on the app! There is a guy with buzzed hair and tattoos that works on the teller side who thinks he's superior because he's a teller, however, instead of talking to the girls, he could've helped us out. There's a girl with glasses who also works as a teller who is hard of hearing and has an attitude, just as unhelpful! Finally we get to the banker, just as unhelpful. Funny how no one wears name tags so I can put names. Exactly why I changed banks! Drive further and go to a different branch! This place is GARBAGE and outdated!
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September 2023 by Christina B.
Customer service??? The employees are rude, unhelpful, and only know how to repeat what they know how to say instead of finding you a solution! You're better off talking to the chatbor on the app! There is a guy with buzzed hair and tattoos that works on the teller side who thinks he's superior because he's a teller, however, instead of talking to the girls, he could've helped us out. There's a girl with glasses who also works as a teller who is hard of hearing and has an attitude, just as unhelpful! Finally we get to the banker, just as unhelpful. Funny how no one wears name tags so I can put names. Exactly why I changed banks! Drive further and go to a different branch! This place is GARBAGE and outdated!
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June 2023 by Sonia K.
Very unprofessional would not go in branch for any business. Apollonia Cortes "Manager "- needs more training- there's need for change everywhere in that branch.
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February 2023 by DAA Designs & 3D
Just convert this bank into a bunch of ATMs. The customer service is garbage. When you call them out on it they don’t even want to look at you….because you’re right. The poor workers just get flack for BOFA short staffed issue all the time.They care more about the people in the apartments that park in the parking lot than they do their own customers at this branch.
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January 2023 by Brian N
worst customer service I’ve ever experienced. They dont deserve any stars. avoid at all costs
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October 2022 by brian mills
they dont work all the time i tried the drive up teller again and wont take deposits.. so i had to do it with the walk up teller so much ion convenience reply very generic
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September 2022 by mya alexander
The customer service here is amazing and the staff truly do care about your business and want to help you any way possible. I love coming in and being greeted and getting the help I need such a great place to start your banking with and they have multiple opportunities for you to get your credit where it needs to be thank you Bank of America
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August 2022 by Ruben S.
If I could leave 0 stars I would I Was referred to Bank of America from my employer to open an account , but i show up and they are unwilling to help me tell me it takes about 45 minutes to open a bank account which is pretty iffy to me since I've had Bank of America in the past and made an account with in 15 minutes tops I guess I'll be taking my business elsewhere and moving on very rude customer service wasn't even closed and told I wouldn't be able to get assistance since they are closing yet they're doing closing duties before actual closing time and I was standing at the teller with 3 tellers with no customers just counting cash shows why they have really bad reviews and Bank of America continues to have awful customer service won't recommend Bank of America to any one doing closing duties 20 minutes plus before closing is just wow awful experience yet again stick to a credit union they actually treat you like a customer and no as a bother!!!!!
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August 2022 by Justin Basan
This location has terrible customer service they are rude and have no respect. Let alone trying to call the location they will let the phone ring and never pick up.
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June 2022 by Steven Van Cleave
Worst, I mean the absolutely worst branch, dismal service. They never, and I mean factually NEVER answer the phone. Appointments set at branch do not show up in the online appointment app. DO NOT go on Friday afternoons--lines out the door with only 1 or 2 tellers. On second thought, DO NOT EVER go to this branch. We are almost to the point of taking the trouble to leave BOA completely after over 30 years cumulative. Yet another example of corporate wealth extraction/retention AT ALL COST--understaffing while opportunistically using COVID as the reason. Customer experience does not even enter into the equation any more. Poor employees of BOA caught in the middle!
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June 2022 by iris salgado (yeahitsmeiris)
It blows my mind that there was only 2 tellers on a friday!!!A Friday before a holiday weekend!!!!the line curved around..I couldn't belive how long it took..I've never had to wait that long in my life at a bank...1 other teller finally came and helped but she also looked like she didn't care how long the line was and seemed to be having a great conversation with whoever she was talking to from where she came out from...overall annoyed at the experience and will rather go to another bank if this is the service I will receive...and can't blame it on covid because none of the workers were wearing a mask!
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May 2022 by phil d.
In my 45 years as a banking customer, I have NEVER EVER had an experience that came close to what I encountered at this B of A Vista location. There was no one to greet customers nor direct us to the appropriate staff who can help me with my financial needs. The first person I was able to intercept seemed irritated but told me to stand in line for a more senior staff, just to I can "schedule an appointment for help. After I was finally able to speak to the 2nd, more senior staff (?), I was then told to stand in line to see one of the tellers so I can schedule an appointment. But wait, isn't it the job of bankers who are NOT behind the teller counters supposed to help? Writing to CEO Brian Moynihan's and/or head of Retail Banking Ms. Holly O'Neill, thou not sure if that may make a difference.
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March 2022 by Jay R.
Zero stars. No apple pay to sign in. Absolutely a fail stopping here. Do not wate your time at this location
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January 2022 by TROY MARTIN
Lol all the bad reviews are how long it takes to see a teller. It’s true. I’ve never waited less than 25 mins at this bank. One teller and 17 people in line. Ridiculous! These complaints about one teller and waiting an hour in line have been going on for years. How long does it take to fix a simple solutions. Add 4 more tellers. I don’t understand why is there a dozen employees in the building and only one teller.
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January 2022 by Kim “Tour operator” Avera
Visiting from United Kingdom and I need some assistance with my Bank of America Card. Was assisted almost straight away and everything was ventured to assist me with my problem Thank you Raphael great customer service with a “can do attitude”
