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March 2024 by LEONARDO RODRIGUEZ VILLEGAS
They waste a lot of time... you come one day looking for care, supposedly they don't have staff available, they make you come the next day at an estimated time because you are going to receive care and when you arrive... it turns out that again they don't have staff available... they give you an appointment for 8 days later... how they like to play with clients' time... it is a shame to have a personal account, a credit card and also a business account with an entity that does not care about its clients... You have to look for other options.
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March 2024 by Allen Moheimani
They were closed at 5:50 on a Tuesday, when they are supposed to be open til 6.
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February 2024 by Emersongh
Kept calling since 4pm and no one would answer the phone
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February 2024 by kristie little
Please open the old b of a on bobier
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February 2024 by Tyler Campbell
Who is in charge of hiring? They are doing a terrible job
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January 2024 by Blast Off Power Wash
Worst bank I have ever been to . Customer service is awful , rude and unprofessional . They make their customers wait in line for over 45 minutes because they do not have enough representatives staffed . I will never go inside this bank again . Unprofessional in every way possible . Horrific experience 3 times .
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September 2023 by Christina Bommarito
Customer service??? The employees are rude, unhelpful, and only know how to repeat what they know how to say instead of finding you a solution! You're better off talking to the chatbor on the app! There is a guy with buzzed hair and tattoos that works on the teller side who thinks he's superior because he's a teller, however, instead of talking to the girls, he could've helped us out. There's a girl with glasses who also works as a teller who is hard of hearing and has an attitude, just as unhelpful! Finally we get to the banker, just as unhelpful. Funny how no one wears name tags so I can put names. Exactly why I changed banks! Drive further and go to a different branch! This place is GARBAGE and outdated!
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September 2023 by Christina B.
Customer service??? The employees are rude, unhelpful, and only know how to repeat what they know how to say instead of finding you a solution! You're better off talking to the chatbor on the app! There is a guy with buzzed hair and tattoos that works on the teller side who thinks he's superior because he's a teller, however, instead of talking to the girls, he could've helped us out. There's a girl with glasses who also works as a teller who is hard of hearing and has an attitude, just as unhelpful! Finally we get to the banker, just as unhelpful. Funny how no one wears name tags so I can put names. Exactly why I changed banks! Drive further and go to a different branch! This place is GARBAGE and outdated!
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June 2023 by Sonia K.
Very unprofessional would not go in branch for any business. Apollonia Cortes "Manager "- needs more training- there's need for change everywhere in that branch.
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February 2023 by DAA Designs & 3D
Just convert this bank into a bunch of ATMs. The customer service is garbage. When you call them out on it they don’t even want to look at you….because you’re right. The poor workers just get flack for BOFA short staffed issue all the time.They care more about the people in the apartments that park in the parking lot than they do their own customers at this branch.
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January 2023 by Brian N
worst customer service I’ve ever experienced. They dont deserve any stars. avoid at all costs
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October 2022 by brian mills
they dont work all the time i tried the drive up teller again and wont take deposits.. so i had to do it with the walk up teller so much ion convenience reply very generic
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September 2022 by mya alexander
The customer service here is amazing and the staff truly do care about your business and want to help you any way possible. I love coming in and being greeted and getting the help I need such a great place to start your banking with and they have multiple opportunities for you to get your credit where it needs to be thank you Bank of America
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August 2022 by Ruben S.
If I could leave 0 stars I would I Was referred to Bank of America from my employer to open an account , but i show up and they are unwilling to help me tell me it takes about 45 minutes to open a bank account which is pretty iffy to me since I've had Bank of America in the past and made an account with in 15 minutes tops I guess I'll be taking my business elsewhere and moving on very rude customer service wasn't even closed and told I wouldn't be able to get assistance since they are closing yet they're doing closing duties before actual closing time and I was standing at the teller with 3 tellers with no customers just counting cash shows why they have really bad reviews and Bank of America continues to have awful customer service won't recommend Bank of America to any one doing closing duties 20 minutes plus before closing is just wow awful experience yet again stick to a credit union they actually treat you like a customer and no as a bother!!!!!
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August 2022 by Justin Basan
This location has terrible customer service they are rude and have no respect. Let alone trying to call the location they will let the phone ring and never pick up.
