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November 2023 by T M.
Been here over 30 years very compassionate kind people. Best bank ever and love the drive thru so much!
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August 2022 by Inocencio V.
Hello all, Inocencio Ventura here, I had a bad experience on a transaction error, I told them to apply 1000 dollars to my principal in a car loan, guess what? Employee applied only $991 dollars, I came back to the branch, they did some reversal on transactions but with all transaction the manager did, the balance did not change. They did not help me with the issue, I lost $9 dollars. Two stars
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July 2022 by Kevin B.
Bank I very customer centered. They strive to help you based on relationship with the Bank. I was previously with Navy Fed and they are a joke now. No matter your balance or relationship they put hold on accounts.
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March 2021 by Jodi S.
The management at Mission Fed obviously believes that my data is a hot commodity because I have received weekly letters from insurance companies, offering me life insurance and each one says on the envelope, "information provided by Mission Fed" Not only do I not want life insurance - if I did, the first 50 offers would have been plenty to choose from - but I resent my name and address being sold or exchanged and the waste of paper (although I do recycle) and time. I like credit unions, but not one that perpetuates mail harassment.
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December 2020 by R M.
I paid for LA property taxes through their echeck system on the due date. A few days later LA informed me MFCU refused to pay. The money was in account several days beforehand. The only reason I could see was if I did not put some detail in correctly. Of course I would expect a MFCU employee to call me as I have been a member for 30 years rather than just refusing payment. Now I have a $300 late fee to pay. MFCU has not called me back after several days. Wonder if they will pay this late fee?
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July 2020 by Veronica C.
Great customer service from Jorge who helped me with auto loan application. Was approved within 5 min plus they took my trade in with no problem. They did everything for me and made the whole process very easy. They took my trade in and my truck was delivered to me. All I did was go in and sign contract and papers took about 15 min.
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March 2020 by Elizabeth G.
I really like how pleasant everyone is there. I recently opened up a checking and savings account and everybody was really nice and I haven't had any problems and I really love this bank and I will recommend this bank to my family and friends thank you for everything you guys do.
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February 2020 by Maria C.
Thank you Hector Dueñas for assisting us with our auto loan . You were professional and patient working with us and also with the small dealership that we chose. You explained everything throughly and made it a very personal experience . We appreciate you and your customer service ! We are happy with Mission Fed.
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August 2019 by Brian M.
Elaine H. is amazing. I've been a member for 12+ years, and this has been my branch for the past 7-8 years. Since being a member I've done 5 car loans through mission federal with Elaine. I feel like we've been on a journey with Mission Fed and Elaine as we bought back when we didn't have kids and could cruise around in a 2 seater BMW Z3 all the way to a Ford E350 vacation van & family hauler. Elaine has also processed the sale of my vehicles, too. She's been amazing with every single one of these transactions, start to finish. Elaine has wonderful customer service, always prompt replies to my questions, info requests, and multiple finance scenarios so I know I'm making the right financial decision for my family. If you're going to buy a car, do a home loan (or addition to your home), go see Elaine. Thanks Elaine!
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June 2019 by Allen B.
The Manager at the Vista office, Gloria is really friendly, helpful, and professional as is FSR Hector. The Tellers move the line along quickly with smiles on their faces. What is not to like? Maybe the 1 star Yelper reviewers should go back to their big banks if they are so unhappy. I love the great service I get from MFCU and recommend them to friends and family.
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June 2019 by Rachel K.
Have had this bank for about 5 years now. No complaints. Great apr, can usually get them to reverse fees, and never too busy.
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February 2019 by Laura D.
I have been using MFCU for thirty years. They are extremely incompetent. They have made many mistakes concerning my accounts that have caused me inconvenience and stress. They refuse to take responsibility for their errors and have a patent (robot like) answer for everything. Their mistakes have caused credit issues for me even though I have almost perfect credit and have never had problems with other banks in my entire life. Credit unions are suppose to be about helping people and they definitely do not. There are so far many other credit unions that I have wonderful things about. Please take my advice and run from MFCU!!!!
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December 2018 by Robert I.
Best branch around, go to this branch. Elaine the manager is amazing and Hector will take care of all your needs. Considering SDCCU or MFCU? Do MFCU and ask for Hector. Low rates, great customer service. Personalized, detailed, and direct. No BS or hard sales here.
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December 2018 by J D.
Came in to apply for a loan and sat with Elaine. All I can say is that good service is hard to find nowadays but Elaine and Hector are the outliers that remind us that good customer service still exists. Thank you Elaine for taking my application and thank you Hector for helping me with the funding process. And especially thank you for being best part of Mission Fed!
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September 2018 by Dan R.
I've been using MFCU for over 30 years! Outstanding customer service and never a problem with multiple loans and accounts. I've had a home loan, multiple car loans, and personal loans. My wife just jumped on board and transferred all her accounts to them, easy peasy lemon squeezy! They handled everything, didn't have to deal with the banks at all! People around me are constantly telling me about the problems at their banks, I refer them to MFCU and I'm thankful I found you right out of high school. I can't say enough about them, all good.