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March 2024 by Daya D.
i had an appointment at 7:30, arrived 15 minutes early and checked in through the link as i was supposed t. I sat there and waited to be called. no reception, had to track down one of the people in the lab and was told the machine had failed to check me in even though I got a text that I was checked in. their response: well it didn't work and now you have to wait as a walk in. Horrible service, rude and disrespectfu. I hope I never have to come back. I'd give them a zero if I could.
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January 2024 by Ken Marvin
Excellent… Vicky is great. Very professional, friendly, painless and thorough.
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January 2024 by Christen Vanhoek
The bathroom smelled like urine and it was dirty. There was urine around the base of the toilet. The floors looked like they just pushed the dirt to the corner of the walls.
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November 2023 by OJ
This place is in another level and Staff is from another planet or maybe they come from a Government Agency like the DMV.RUDE & UNPROFESSIONAL.
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November 2023 by Phil G.
I have been waiting for an hour and a half and the wait until I was in the room to tell me they did not have the paperwork that was to be faxed over. They sent me back outside. They have an auto check in. I'm out of patience with this place. A receptionist would have caught this and called my doctor.
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October 2023 by Marissa F.
I went in last Friday. The lady that drew my blood drawed it incorrectly and my vein has been bruised and in pain since. I would never recommend this place to anyone. She was clearly in a hurry because she said her lunch was next and I left in pain. Go somewhere else.
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September 2023 by M. Leo Lisitsyn
This place is an absolute joke. Never was greeted or attended, instead I was met with a chaotic waiting room that looked like a refugee camp. After waiting for over an hour without any explanation or updates, I realized that being treated like cattle is their specialty. It's clear that they have no regard for their patients' time or well-being. I can't comment on the quality of their service because I never even got a chance to experience it. If you enjoy wasting hours of your life in a soul-sucking waiting room, then by all means, come here. But if you value your time and sanity, steer clear of this disaster of an office. Not even worth 1 star
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September 2023 by Gail Townsend
I left a sample as directed. Test results sent to my doctor said "patient unable to void". Untrue! Rescheduled tests again. Very difficult as I have difficulty walking!! Wondering who got my pee results. ?
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September 2023 by Austin Arlt
Checked in and waited maybe 2 minutes before they called my name. Great phlebotomist.
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August 2023 by Kenzie B.
Vicki is great she's basically a family friend since she knew my grandma I typically come here cuz the one in Hanford is always busy and cuz at least know someone here
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August 2023 by Araceli Esparza
It was good. Elizabeth A. was really helpful. She did a job at helping me and the needed didn't hurt as bad
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August 2023 by Emily Cummings
Worst place ever. Had to sign in as walk in just to drop off specimen. Noone at front to help.
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April 2023 by Silvia G.
I absolutely dread coming here! Just to drop off specimen for my patients is a nightmare and the girls here never helpful and make me wait for just a drop off. Trying to find a better Quest drop off in Visalia. No one is ever at the counter just the check in kiosk. I need to give this place a negative 0 for customer service
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March 2023 by Elizabeth F
I had a great experience here. I had an appointment and only had to wait about 10 minutes. There were a lot of people waiting that looked really unhappy though. And the waiting room was quite crowded. I assume they didn't have appts, so I definitely recommend making one. The lab tech was very professional and it was done quickly.
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March 2023 by nison
Canceled test rebooking with another testing service (Labcorp).I had to pick up a specimen CONTAINER for my mom. Went in at 9 am her appt was at 2 pm. when you enter you are greeted by 2 tablets telling you to sign in. I select "picking up container" and my number was 105. There was no receptionist or person to speak to. I waited 30 minutes and there was no person at the front desk. Another person came to drop off their specimen again no one in sight. I have paid $100 dollars out of my own pocket for the lab test. Quest makes it look like they are doing ME A FAVOR. This is ridiculous that their is no one at the receptionist counter. You can't replace people with two tablets and make it all right. I CANCELLED my moms LAB TEST and rebooking with LabCorp.
