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December 2023 by Ashley Wick
Travelers beware! The worse planet fitness I've ever experienced. More than half their machines have caution tape around them... No hot water. They're showers have black mold and rust on the shower curtains. They don't clean bathrooms; they're definition of "cleaning" is just walking into bathrooms spraying so much febrezze you'll have to leave the room for an hour. The employees will also make you get up from a machine you've been waiting for to "clean it"....Their parking lot is also small, and no overnight parking available. Beware of leaving valuables in car, or lockers in locker room. I recommend putting valuables in lockers by the front desk.
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December 2023 by Amber Boling
All of my favorite machines were all removed after the remodel. I used one of the new treadmills and it stopped for no reason after less than 10 minutes. I cancelled my membership. I am so disappointed. I loved this gym but I don't have a reason to stay anymore.
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December 2023 by Scott Tapp
Edit after response from owner:They want to make sure everyone feels welcome...as long as you aren't a lunk that is.Also....speaking with management about broken equipment is about as useful and productive as trying to breathe underwater. In other words pointless, they will simply slap a "temporarily out of order" sign on the equipment and then that's how the equipment stays. There are some pieces of equipment that have had caution tape and signs on them for months now. "Estimated" time of repair.....never.My point of this rant is basically to the owner(s). Don't reply with some pointless nonsense just to try to cover your business back side. The people who go to your gym know the truth and when someone states that truth on a review you should own said truth and work towards correction. Replying to my review does nothing to fix what's wrong with your business.Just another normal gym. About a third of the equipment is unusable because they are "Temporarily out of order". Temporarily means permanently as far as I can tell.And you gotta love all the signs that say it's a judgment free zone right next to the signs that judge people (no lunks).But for the membership you get what you pay for.
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October 2023 by Neil Glotzer
Thanks to the owners of Planet Fitness in Visalia. Being probably the oldest member, and disabled, I really want to be sure the amazing manager and her entire staff is commended for their best efforts, in regard to the maintenance of the equipment, the cleanliness of the entire facility, and of course the incredible customer service. I hope the folks in the corporate offices read these reviews, as I say Planet Fitness in Visalia is an important asset to this booming business community. With much humility, thanks ? for the warm welcome all.
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October 2023 by 404 404
First off its as dark as a cave in there. Then they leave the doors wide open in 90 degree weather letting all the hot air in. And worst of all the place reaked of bug poison. I asked the front desk about it and they gas lighted me, treating me like i was crazy. The floors were also trashed. Do not go here!
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October 2023 by Sam Dizzy
Really good place to workout. Ample space and they emphasize cleanliness and respect
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October 2023 by Ricky Pezzi
Weight equipment is decent. An adult can not go to the gym during the summer during the free high schoolers entry. And today they allowed a member to continue to work out with no shirt on after I've been told I can not work out in a muscle tank top because my tank top reveals to much skin. The employee was clearly being discriminate and didn't care about the gyms rules put in place to keep moral up in the gym...
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October 2023 by Dana Gleason
All the equipment is in good working order! And the place isn't overrun by teenagers like my last gym was. My only complaint is that there are no free weight bench presses.
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August 2023 by JesusReigns
I love this gym. I started going 1-2 months ago & usually go very early at the crack of dawn when its not packed. There's two male employees that work graveyard shifts & they do a great job at cleaning and maintaining the place tidy. They are helpful, friendly, proffesional & greet the gym members as they come in & as they leave. The gym is fair sized, it's not big, but its deff a gem & worth going to. The staff does a great job at keeping the locker room/ bathrooms clean (at the least the female one, idk about the men's). When a machine breaks down/ under maintenance, the issue gets fixed rather quickly. The gym goers are also decent, which perhaps it depends on the days and times you go, so far i've seen that everybody is goal oriented and focused on their workouts. Tend to be considerate and polite with one another. There's plenty or cleaning stations available so you dont have to walk much to clean your equipment. The only thing i'd wish they had, is surveillance cameras outside facing the parking lot, other than that? 10/10. Love this gym & look forward to continuing w/ Visalia's Planet Fitness.: ) ?
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August 2023 by K W
Been a member for about 2 months. So far I haven't had any real problems. However, the machines do stay broken for awhile. The staff always seem to be in deep conversations with each other behind the counter. Worst of all people just sit on the machines with their phones. Irritating!
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August 2023 by Guadalupe Maldonado
I'm only giving 4 stars becuz the guys are really nice, but honestly there's a girl that is always giving me and my husband a hard time to check in, and everytime ima check in and see her I don't even wanna go in. I have a membership, and I'm paying to bring a partner in, according to their membership ship if u pay more then u can bring a partner, so the lady always stops us saying he needs his own membership or that I need to send him a link, but I keep telling them that the app barely works on my phone, and instead of helping me, she just stands there with her d*** attitude, why is she working at planet fitness if she don't seem so happy about it. I feel unwelcome when I see her, other than her everyone else is friendly and cleaning everything
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July 2023 by Jessa R.
The staff here is super rude what is there job even all they do is tell you to fill out your application on your phone and seem upset that they're being asked a question l, they need some customer service classes.
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June 2023 by Rock Labelle Freedom51
Nice gym but no hot water shower, not even tempered... Cold.Note to who read this : please don't tell me to reach out to the management team, why don't you give him a call yourself?Edited : i took another star off because you still told me to reach out for the management team and i won't do it, even if you say that to everyone nobody will reached for them.
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June 2023 by Jaycee London
I trusted my sister to get me a membership to any gym for my birthday. PF was a nice choice. The facility is clean. The machines look to be in great condition. I dont feel like the workers are staring me down while I workout. Planet Fitness is small but has as lot to offer.
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June 2023 by Kaylee Affonso (Kail)
On a cross country road trip and we stopped in to this planet fitness to use the bathroom and brush our teeth before we crashed for the night. My partner is a black card member and I am their guest, they scanned their card and we walked in. While I was in the bathroom my partner asked if this planet fitness allows over night parking, some do and some don’t. The girl behind the counter said yes then took back what she said. That’s fine no big deal. We have one tube of tooth paste so when I’m done with brushing my teeth I walk out to my partner and hand them the tooth paste. He hands me the keys and I start walking out to the truck. On my way out I get stopped by the same girl who my partner asked if they allow overnight parking. She asks “do you even have a membership”. I explain how I’m a guest my partners in the bathroom and he’s a black card member, so I don’t have the QR code. I said I’ll text him to scan on the way out and I’m gonna head to the truck it’s 1am. She wouldn’t allow me to leave, she looked in the checked in log and he wasn’t there (even though he had checked in) then she asked for his name and phone number and apparently both were not showing up in the system. I said again I’ll have him scan when he’s done in the bathroom. At this point I felt judged for using the service that we pay for then getting accused that we don’t pay for that service. She was trying to make small talk with me while waiting for my partner to show his QR code. He finally comes out and scans and she allows us to leave. Like I said we are going cross country and have stopped in many planet fitness’s to shower use the bathroom, etc and not one that we have stopped at has gave us this much trouble. This planet fitness is not a judgment free zone!
