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June 2024 by Dalan Oliveira
We took our dogs to the one on Akers and Walnut until it closed down. We loved this location and had great experience. I've taken our pups to the goshen location for the past two haircuts and had poor customer service experiences.
This past time it took a while to get ahold of someone to schedule their appointment. Once we had an apt we dropped our two dogs off and upon pick-up my golden retriever was shaved down when she was only planned to have a trim/shape up. If you know the bread, shaving a golden retriever can harm their undercoat and result in heat strokes or sunburn when outside.
I tried calling the location and have yet to hear back. In conclusion we will NOT be taking our dogs to be groomed here any longer.
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May 2024 by Kay Plata
Horrible customer service a the manager kept flirting constantly with my husband infront of me I felt very disrespected our dog still smelt bad and the nails didn’t looked trimmed right NOT RECOMMENDED! They don’t take serious there job including the manager!
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May 2024 by E Saeleaw
Had an appointment for 10:30. I was looking to get my dog trimmed and washed up nothing to major. He is a fairly small dog dachshund and chihuahua mix. I didn't get him back until around 3. They had stated it was going to take a little longer because people had called out. This un unacceptable, when picking him up we noticed there was pretty much nothing done to him, his hair looked the same. nails trimmed but look like a 5-year-old did it. he didn't smell washed or anything. Bad business won't be going here, and don't recommend you do either.
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April 2024 by Debi H.
Love pet envy. Worked here for 10+ years love the dogs and my job . All locations are amazing ! Highly recommend
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March 2024 by Ashley S.
I dropped my dog off at 11:30 for his wash today. At 3:30, I tried to call to see if he was ready yet, no answer so I left a voicemail. Another half hour went by, no return call, so I called again, left another message, stated I needed to pick him up no later than 5. Another half hour, you guessed it, no call back. Another call to the business, no answer. How do you run a business like that!? I finally picked him up at 4:30. He was completely dry, so he had obviously been done for hours, just sitting alone in a cage unnecessarily when a simple phone call would have had him home hours earlier. He will not be back.
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March 2024 by Adamaris Lopez
We’ve been going there for quite awhile and we where satisfied til now they didn’t do a good job on my dog they didn’t cut his fur that way we wanted nor trimmed his nails very disappointed.
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March 2024 by Steve B.
An excellent highly experienced groomer just started at Pet Envy. In the past, I stopped going to Pet Envy on Goshen. My dog came back worse than when I took him. Same scenario. The new groomer I new from another salon. She was very skilled. She was so backed up, 3 hours later I called to find out when our dog would be ready. After 8 minutes on hold today, I hung up and drove there. Still waiting at 5:15pm. Dropped him off at 1:30pm. All these hours and my dog has had no water or has not urinated. I cannot say enough wonderful things about the groomer in the past. Who just started working at Pet Envy. However the groomer was so backed up she rushed and did a terrible job on our dog. Ears different lengths. Choppy haircut. Etc. I must ad, just like past experiences at Pet Envy, my dogs haircut was terrible. Very uneven and choppy. The groomer rushed through the process They try to do to many dogs there. As for Pet Envy, I gave them one more chance than they deserve. If anyone knows of another grooming salon please post. let me know. We've all heard of puppy mills. Pet Envy is a dog grooming mill.
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February 2024 by Jeff Hilburn
The folks at Pet Envy always make Willow look, and I'm sure feel amazing. Photo says it all.
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February 2024 by Margaret C.
I have been taking Cali here for a year or so. They have had me pick her up and pay and not even bathed her, trimmed her or any other service. When calling them on it oh we just didn't get to her bring her back in and for a free service. I have asked for her nails to be trimmed and when my son gets her home no nail trim. Yesterday was the last straw! I picked her up and she has been limping ever since. She cannot even jump up on the couch or chair like she has always done. When we got her in the truck I told my husband boy they must have given her a sedative or something as she isn't even excited like she usually is. Got her home and she went straight to her bed. Later she came to jump up on my lap like every night and she couldn't even jump! I called them and guess what they said "no, the regular groomer said she was just fine yesterday"! NOT SO!!! I will never take her back to them again! IWOULD NOT RECOMMEND THIS SHOP FOR ANY ANIMAL SERVICES!!!!
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January 2024 by William Gutierrez
I must say this place was recommended by a coworker who’s been going there a some time. So I took my frenchie and my mini doodle, very disappointed first of all they charge my account twice almost 3 weeks past already and no refund, if that’s not enough they didn’t clean my frenchie good he came home the same way pretty much his wrinkles weren’t cleaned. They cut my mini doodle near the eye didn’t bother to tell I seen her scratching so much and she made her self bleed. I wouldn’t recommend this place it was a bad experience for me and specially for my dogs.
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January 2024 by Randy Tate Jr
This place used to be.SUPER GREAT Not anymore the last time I took our babies there we got there early and oh the crying coming from the back end heard dogs crying out like Ive never heard before. When we got our babies out. they overlooked trimming ones nails. No longer go there found a better place!!
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January 2024 by Mick Patay
I've been going here for years, with 3 different dogs, and have always been happy with their service and concern for my dogs!
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January 2024 by Ivonne GiGi
I do not recommend it, my Maltese is a 6 year old dog. polite, very quiet, he lets himself do everything! without moving, and they cut off a piece of skin that was left hanging and they never took care of it, only apologies and that they did not charge me for hurting him.
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December 2023 by Melanie Martinez
I love my pet groomers they are so amazing thier staff are so professional and loving to our Rogue and Onyx, thier service is exceptional...when I leave my fur babies with them I have no worries, they are in great care they always come home fresh,clean,and taken care of. I give the 10 stars.
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December 2023 by toni edwards
Nice staff
