-
October 2024 by Davy B
I bought a STIHL pole saw and 3 days later I tried to use it and it won’t run. They refused a refund or to fix it, telling me I have to go through STIHL.
-
October 2024 by Norman Williams
Always have what I need and give good advice on how to make my projects better.
-
October 2024 by Veronica V
Loved the associates in this store! So friendly. They go above and beyond for you and are so kind! Made my day!!
-
October 2024 by Dustyn Bowlz (EliteF90Comp)
I am a multiple home owner and business owner here in Visalia.And I was told that as long as the store sold it and was installed it would be price matched.I get there and I'm treated very rudely.By the manager and he allows the other people that work there to interrupt him and introject very unprofessional when I ask to speak or get an email or a good way of contact to the headstore manager or owner, he gave me a card and told me that I needed to just call these random numbers on the back. I said, isn't this a chase? He said well, this is the best way to go about it. He didn't even write the guy's name on the card until I insisted prior to coming into the store. This has happened a few times I call and ask if it's in the store. They say no, but it says it's on the website. So then you show up and it's there. They have no ability to actually help the customer. And it continues to be a problem. I really wish the store owner would unfortunately fire the Managers . The actually, he doesn't care at all and he acts very lackadaisical and not bothered,pushing people feeling away because his bad energy is projected onto them as well when I came in the store, I had a backpack on because a lot of stores don't give out plastic. I said I'm here to buy something at the front desk.They insisted that I give them my backpack.This is not china , this is america then he insists I should order off of him when it clearly says I can order it to the store or to my house for 9 dollars less, you would think in the world. We live in right now. The manager would have enough emotional consciousness. And intelligence to actually say Hey, sir. Will price match. You will help you please keep coming back. Reoccurring revenue is better than one purchase I would think I don't know, I guess that's why when you go in the store it's literally empty. Bad.
Customer service reflects bad management
-
October 2024 by Amelia Erlandsen
The reason for the 3 stars is solely because of one employee, everyone else was fantastic. I’ll start with the good. We came in around 6:40 tonight just for firewood. The man who greeted us was extremely helpful. He asked us what we needed, he found the item, and even brought us a cart. Everyone we ran into said hello and made sure we were being helped. That is until we ran into Madeline. Madeline was at the register without a customer and another employee was helping a customer at the register. So my husband and I stood in line and waited until someone was ready to check us out. Well Madeline kept rudely looking at my husband while not even telling us she was ready nor did she wave us over. He finally said “oh are you open?” And again instead of using her words she acknowledged him with a condescending look. We walked over there, she scanned all our items again without saying a single word to us then finally told us our total. My husband hands her his card and she slams it on the card reader as if trying to prove a point that we could’ve done it ourselves. He apologized and said he didn’t see the machine but all she did was hand him the card and receipt AGAIN without saying a word. She was incredibly rude and I understand if she was having a bad day but that doesn’t mean she needs to take it out on the customers.
-
September 2024 by Ultra Ultra
Found a red-fleshed dragon fruit plant on clearance for like, 8 bucks. They didn't have the specific screws for mounting pictures on drywall that I sought that day, but they had a lot of other cool stuff!
-
September 2024 by BestWestBeats
The owner of this store who's name is on the building.. Is one of the most selfish and rude people iv ever met... They have insane prices so high you could literally buy the same stuff from Walmart and sell it at his store for 2x the profit.. it's literally price gouging but on every single product. Iv extremely familiar with Ace Hardware Stores and this one is a joke.. Most of the employees are indeed nice and friendly. But you can't expect the charge 2 to 3 times what something worth just becuase of customer service. Don't get me wrong we love the help but you expect They also advertise a price match guarantee that they don't actually guarantee... false advertising.. When I even asked about the guarantee they told me that it should be fine since I'm only price matching a Ace Hardware near by... THE OWNER HIMSELF TOLD ME THAT I BETTER START DRIVING... I hadnt said anything rude or caused any problems... This guy is just completely self absorbed... Looks like the kind of boss who wouldn't give give commission or raises to the employees he expects so much of to compensate his arrogance and laughable prices... (Response) I am well aware of who you are and left your name out as a favor.. 200% markups and more and not competitive.. and im sure it's easy to stay in a business for 76 years when it was your dad built that business handed it over to you. Go back to the firehouse.. ??
-
August 2024 by Robin Williams
We were charged an overage due to a system glich on a coupon and the next day we received a phone call letting us know that they would gladly refund us this error, they didn't have to call or even acknowledge that the error existed, we had not caught it ourselves.
We shop this store often, great customer service and Honest management.
-
August 2024 by RED WOOD
Great customer service
-
July 2024 by lewis saephan
staff is always welcoming and knowledgeable
-
July 2024 by Allice
Asked where the item was I wanted and the person was very nice and was eager to assist me. Definitely going back
-
July 2024 by sandy duma
Not only found the parts that I needed to do a repair job on a large hose. But I also received some great advice on how to do the repair and it worked beautifully.
-
July 2024 by Steve Puccino
Great staff..store had exactly what I needed
-
June 2024 by Brad Ward
Best prices compared to home depot and lowes.
-
June 2024 by Mike Jimenez
I really love this place. They are a great source for any BBQ/smoking fans out there. They are knowledgeable and friendly. They have certain seasonings, I can only find there.
