-
February 2024 by Ryan T.
Make sure you ask for Byron. He was the best! He was so helpful and nice and honest. It was great. I'll only show for furniture with Byron from now on
-
January 2024 by Travis M.
Great store with lots of options. They have great financing options with 0% interest too. Christina was a great salesperson. Highly recommend working with her directly. Very nice and knowledgeable.
-
December 2023 by Matthew T.
bad service worse store to order furniture from they won't even deliver your furniture even though you pay the fees stay away unless your ok of being robbed for your money and time so unprofessional
-
December 2023 by Rudy Q.
ABSOLUTELY TERRIBLE CUSTOMER SERVICE. THEY ARE SO QUICK TO GET YOU TO BUY ITEMS TO TAKE YOUR $ but when it comes to picking up your item or you having questions IT IS TERRIBLE. CUSTOMER SERVICE SUCKS +1 (559) 580-2418 i texted and called this number several times and he never answered or bother to follow up. We were told our items would be ready for pickup but they gave us an incorrect address to pickup. We had to google the warehouse in Visalia. Sellers at the store are terrible at communicating or truly caring for their customers. It's all about the $$$ to make a sale. They are useless and do NOT HELP when you need it. Very disappointed
-
October 2023 by Lizzie R.
First off, I purchased a couch from Mor a few months back. The staff were friendly and not overbearing, the process was very simple and quick, and my couch is AMAZING!!! So far it's held up perfect (I have two large dogs). Second off, I frantically went in to their store after being sent that way for bed brackets (you can only find them online). They don't sell bed brackets, however one of their maintenance guys (Sonny) who just who happened to be standing there, said "Hmmm, give me a minute." He took my one bracket to the back, and came back about 15 minutes later with 2 brand new brackets + screws and handed them to me at no charge. No one had to help me, but the fact that I've had multiple encounters with this store and ALL of them have been 10/10, I'm telling you now, purchase from them!!!!
-
October 2023 by Adia Alvarez
Ask for Mike H. He was very helpful in selecting furniture and did not pressure us at all. He was very transparent and showed us the pricing. Also very knowledgeable about all of the products, especially mattresses.
-
October 2023 by Letty Cervantes
Honestly, when we walked in this furniture store, we weren’t planning to buy anything. We just wanted to browse and check out the prices. We had just been shopping at Big Lots down the street because we’ve seen a sectional couch that we liked, unfortunately Big Lots, even though they had it in stock, did not want to get it from the warehouse because it was too dark. Apparently if it’s too dark, they don’t go to the warehouse to pick up furniture.( I guess it’s store policy)So we were a little disappointed, walked out, and my husband said, let’s go to Mor furniture, I was a little hesitant I thought it was gonna be very pricey. But to my surprise it was very affordable.Since the minute we walked in, we were greeted by Christina, she was very kind very informative, and very, very, very helpful. She made everything so easy for us. We decided to finance the sectionals that we liked. And it was done deal that same day, honestly all I Gotta say is they got great customer service, they have great prices, and they have financing, so what else can you ask for? Highly recommend this place Christina is an awesome associate. She needs a raise.
-
October 2023 by fabian navarro
Zeus was real professional and knowledgeable. He made my first mattress shopping experience easy and affordable. Will be coming back for future furniture purchases.
-
October 2023 by Fred C.
Well there is no customer service what so ever from this company I even call corporate they said sorry. I payed to have it set up the 2 guys that brought it told me it was easy to install just screw on feet. Well it was a lot more so I called Customer service they said sorry they can come back out and charge me again. So I went to the store told them to pick it up well that is $79.99 to do that. I just got off the phone with the Main Mor store Joann told me the same thing sorry a fee. So I told her small claims court.
-
October 2023 by Marissa Lopes
We’ve been working with Michael for the past few months as we have been on the search for the perfect bedroom set. Every time we came in he was friendly and willing to put in the time and effort to help us find the best price and deal for a bedroom set. He wanted to make sure we spent money on a set that would last for years and help up its quality as it’s our first bedroom set. We feel happy and satisfied knowing we’ll have this bedroom set for a lifetime! Thanks for all your help Mike!
-
October 2023 by Becca Rice
Great place. Brandon was amazing. He took his time to show us around, didn’t make us feel rushed or pressured to buy. He was so helpful and honest in providing info about warranties, additional fees and how to maximize on our purchase. We ended up buying with a different store, but Brandon helped us figure out exactly what we wanted and what to look for.
-
October 2023 by blanca santana
I recently purchased two bedroom sets and had the pleasure of working with Christina Berard. From start to finish the buying experience was great! Christina walked me through the online vine process, which was very user-friendly. She answered questions about availability and inventory that help me make my final selection. Once I placed the order, she confirmed the expected date of arrival she sent me pick up location details driving directions and once my order was ready for pick up. She reached out to me and provided warehouse pick up days and time. I would definitely recommend Christina to my family and friends.
-
October 2023 by Patti Cortez
Maria was such a joy to work with! My husband and I just went in “to look”. We were specifically looking for a small loveseat. Maria was on it but never pressured us to buy. And of course, we found something. We had such a great conversation with Maria about our pets. Maria will for sure be our go to person! Her customer service is top notch!
-
October 2023 by Alec Mercurio
outstanding customer service and great price!!*****update 9/28/23*****Today we went shopping for couches and recliners. Our sales associate was Bryon and he was so helpful with what we were looking for. He was very honest about what would and wouldn’t be dog friendly and showed us some great choices. We ended up getting a couch set and two recliners. Financing paperwork was done completely by Bryon and we approved in less than a minute. They have white glove delivery service that we took advantage of and they deliver on Saturday so no work missed. Thank you for such an effortless shopping experience.
-
October 2023 by Martika Chavez
Micheal H is an amazing salesman and more important, and person. He answered all questions and never seemed to be overwhelmed. He is very knowledgeable and kind. We will come back and work with him every time.
