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“My family and I went there yesterday to get new phones and start our journey with T-Mobile. The service received from Marisa was exceptional. I was so impressed by her efficiency, her patience, knowledge and kindness. My old phone had an issue, when it came to setting up one item in the new phone. That didn’t stop her. She went the extra mile, ascertained the problem and solved it. Marisa was the epitome of a professional. I have no doubt this young lady will go far in life in anything she chooses to accomplish! T-Mobile is extremely lucky to have her as an employee. Thank you, Marisa, for your kindness and for making this process a painless one for this senior. You are, indeed, an expert! ???”
“Today, I went to cricket to get the Galaxy A54 & met the sweetest employees ever!
Grace & Sandy were friendly, professional, & hard working.
The store is beautiful, and when I left, I purchased my new phone, cellphone case, holders for the back, & was extremely happy!
Go see the cricket store & have a great experience like I did...
Thank you so much, Grace & Sandy you guys made the rest of day & I love my phone!!!!”
“Store Rep Eric at the Visalia Mooney store was very helpful I had to go back two times both times ready to help. Got my phone upgraded and all the accessories needed. Thank you!”
“Amazing customer service by Gerardo at the north dinuba location. He was so patient, thorough, and quick. We switched 4 phone lines, 2 watches, and added a tablet from T-Mobile. He made the switch so efficient that gave us the reassurance we made the right decision to switch phone carriers.”
“Great customer service at the Houston Ave. location from Vanessa. She was very knowledgeable and friendly. She helped us sign up for Tmobil 5g internet, and it's even better than we expected. Fast speed, reliable, no buffering at all!!! And we get a strong signal throughout the home. We're very happy with it and even happier to say GOODBYE TO XFINITY!!! 50.00 a month is sooooo much better than the almost 200.00 a month I was wasting every month with Xfinity. Go see Vanessa and try Tmobil 5g internet today, you won't regret it, trust me!!!Signed, A Happy Customer!”
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“This Cricket location is awesome! We drive to this location from Reedley, because of the friendly service, and knowledgeable staff. They are so helpful, polite, and just overall welcoming. I believe we've bought our last 3-4 phones from them. I think it was Jasmine that assisted us this last visit, and she was very happy to help us. She is awesome! So thank you to this location!!! You're all awesome at your jobs!”
“This store is amazing! Anna and Alexandra and staff here are so helpful! Best experiences I have ever had dealing with Att. I have been an ATT customer for over 20 years and they are the type of people I would stay with ATT for. The customer service here is definitely the reason this store succeeds! Please give Anna and Alexandra a raise!”
“The three workers there that helped me establish my new phone, and to properly transfer my old phone to my new phone, were amazing. They took the time to make sure I felt welcomed and also kept it professional all whilst having genuine conversations with me. They had great energy’s, and were willing to go above and beyond for me. Literally can’t recommend anyone else over them and their specific destination. Just wow, amazing employees for an amazing store. So patient, efficient and took the time to explain the steps they were taking along the way, just to keep me informed and in the loop. Trust me, this is the place you want to go!”
“I have never had a bad experience in this store. I have been here four times for various reasons, and each time I felt the employees did everything they could to assist me with whatever issues I had. They are very understanding and kind, and most importantly I never felt like they were talking circles or trying to take advantage of me in any way.
I used to go to the Verizon store in Dinuba, but an employee there cost me 700$ due to making multiple mistakes related to payments and promotions, and the employees of this Visalia store have been nothing but honest, knowledgeable, and helpful.”
“J. Guy made comment about being a thief, probably is ....what a piece of work, great store ...retail is very hard.....work.....self entitled jerks like J. make life insufferable. What a loser....fyi ....I think a street person or persons are intentionally messing with this stores shopping carts...today 5:30 am , and to McDonalds drive thru and counted 20-25 Target Shopping carts south of the Ross store in the parking lot all over the place. Way up by the Subway shop too. I have volunteered my time with my dog to return carts as a favor but now it appears someone is spitefully taking them and putting the carts around the lot. I will try to call the main store manager about this...I am requesting supervisor's to have cart staff go retrieve these carts south of the store the way down to Riggin....thanks for a great store ....”
“William M. at the ATT store inside the Visalia Mall is a stellar representative for ATT. He patiently, untiringly, and knowledgeably explained every option, feature, discount, promotion, accessory, etc. so well that I ended up buying two phones! I was previously unable to get the information William provided elsewhere; this young man has done his homework!!! A+”
“Maria is great always very helpful! She is very honest as well..my Dad came in there too replace his phone but she was able to fix his issue! Thank you Marie companies need more people like you great job”
10AM - 8PM
4007 S Mooney Blvd Spc H2, Visalia
Mobile Phones
“This time around I got excellent service. I upgraded my phone to that iPhone 14. Max plan & now I notice they charge extra to assist with setting up the phone transfer & accessories. The more you buy, the bigger the discount. I got a Coach case that was $50-$60. Yah I know, my eyes got big at that sticker price. So Visalia didn't have the accessories I wanted so I went to the Hanford store. Customer reps there were awesome because it took a few hours to set up my phone. This experience was way way better this around, why? Well I paid an extra $30 for it and about $100 in accessories. That Discount: I was able to get a bigger & better discount, but to get that one has to make sure they have their REAL ID set up. Yep, I do -I'm all caught up in the Matrix. Turns out I'm saving more money by upgrading after letting go of my OG grandfathered data plan. Yah sometimes yah gotta let go & I did. Much happier now.Wish I could remember the name of my sales rep”
“I was here for a pickup order. It was fast but customer service wasn't very welcoming like how other Best Buy locations are.
The girl behind the counter at pick up wasn't friendly or mean either. Just mutual..”
“My husband went to the Visalia Xfinity store because our cable box/ remote went out. The first time he went he got shuffled around to 2 different workers . They gave us a new box and remote and of course with our luck the remote control was defective( our tv didn’t even turn on) he went back a second time and Cory corfah was a godsend he explained to the tee how to pair it to the box and he was patient and knowledgeable he is actually the person that prevented us to switch to another company, he went above and beyond to give us his business card. We were frustrated with online service ( telephone) they never solve the problem after being put on hold for indefinite time, it was a nightmare”
“Went to geek squad for some audio issues I have been having with my laptop, I bought at the same Best Buy 4 years ago. David helped me and was extremely kind, patient, and knowledgeable. He also made sure to walk me through the issue I so understood what happened and helped me feel less incompetent. Lol”
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“Jared is the G O A T! I’m only coming to this location from here on forward!!! Thank you BRO! Love our new phones and your customer service is A1! You get it DONE!”