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February 2024 by Bill H.
great store and staff my experience ....had a problem they fixed it immediately ....always helpful convenient ...nice
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August 2023 by Enrique Perez
Horrible customer service. I was considering switching carriers, and when I called for an estimate. They gave falsely quote me for “tax”, and when I asked for a breakdown the response was “oh my god”. Upon asking for the ladies name, she clicked the call, then called back saying “her phone died”. After which she gave me a more an accurate number. Before I can ask anything else, she clicked again. I was considering going to this location for to switch, but overall, would not. This job is about customer service, and the young lady who refused to give her name over the phone by clicking, is the complete opposite of that.
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August 2023 by Diva L
Great customer service at the Houston Ave. location from Vanessa. She was very knowledgeable and friendly. She helped us sign up for Tmobil 5g internet, and it's even better than we expected. Fast speed, reliable, no buffering at all!!! And we get a strong signal throughout the home. We're very happy with it and even happier to say GOODBYE TO XFINITY!!! 50.00 a month is sooooo much better than the almost 200.00 a month I was wasting every month with Xfinity. Go see Vanessa and try Tmobil 5g internet today, you won't regret it, trust me!!!Signed, A Happy Customer!
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August 2023 by David Curiel
Horrible service, rude and unprofessional.. would never recommend.... Her name was Emily.... Check your yelp review for this location for my full review.....
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July 2023 by Brian B.
Very unprofessional and rude, the female acted like she didn't care to be there and that I was a nuisance as soon as I walked in.. any questions I asked she didn't have the answer to and keep referring me to contact customer service.... I've been with this company for over 5 years now and have never engaged with someone at this location that had a attitude/vendetta against customers... I understand that people have bad days but that was outrageous and embarrassing.. honestly considering switching phones carriers over this....FYI, her name was Emily... Thank you!
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July 2023 by cynthia sandoval
Vanessa is very helpful with whatever you need and very understanding
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July 2023 by Subliminal Messages TV
They went above and beyond and even gave my kid something to drink when he banged his head running around after I told him not to
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July 2023 by Tajshia H.
I came into this location to get an upgraded phone. Vanessa was and is great!! She was helping 3 customers including myself at one time and when it was my turn my the activation was so quick I was surprised! I was in the store for no more than 20 minutes. Thank you so much Vanessa for your help and your amazing service!!
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July 2023 by Russel Norrod
had a 30 dollar phone bill now it's 85 I buy nothing extra and it's just my line and I had ACP now I don't know what happened it's just no understanding
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May 2023 by Araceli Trujillo
Great experience with Vanessa! She has great people skills, awesome vibe! Keep up the great customers Metro by T móvil ✨✌️✨
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April 2023 by kathy allen
This store always smells good. And my experience have been super pleasant. Vanessa thank you so much for helping pick out a new phone and tablet.
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December 2022 by Anthony Butler
Vanessa L was very nice polite and super helpful with making best decisions on new phone she’s the best
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December 2022 by Christina Grijalva
Vanessa is awesome!!! Took the time to provide excellent sdrvice above and beyond ...she is amazing
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October 2022 by Sal Cuevas
Excellent customer service thank you manager Vanessa.
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October 2022 by den styles
Staff here is wonderful
