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November 2022 by Kayla See
I went in yesterday and reported my phone stolen and the sales men said for me to call the 800 number and then I said can u help me, my phones been getting random pop ups and he just said I dnt know what's causing it and just help my phone pretending he was doing something to check. And 1 min later he there's nothing he can. The worst experience they couldn't help me with anything...
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February 2022 by Marcela S.
I just called the cricket store right now and I needed some assistance I need to get a phone shut off because I can't find one of the phone lines .She was unprofessional I asked her what was her name she said I'm not gonna give you my name I just wanted to report it to somebody that was higher than her and if she wouldn't have an issue she would've gave me her name but obviously there's a problem . And I know they close at seven so she had 30 minutes to talk to me that was not necessary for her to brush me off the phone and I answer my questions.
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November 2021 by Viviana Hernandez
The hours show they open at 9 , I went in to pay my bill this morning and they are still closed. No worker in site.
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October 2021 by Bbert
It shouldn't be called cricket it should be called crooked. Lousy roaming service andthey increase the price on their phones almost every week. After being an 18-year customer I'm out of there.
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September 2021 by Jeffrey Branning
The girls here are great. They are very polite and helpful. If you have a question, they have the answer. Always attentive to the customer. Here at Cricket, it is "your" store. Come and join the Cricket family and be at home.
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August 2021 by DTB
Horrible staff
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June 2021 by Maiby Cruz
Very friendly staff, they do a great job at helping their costumer's.
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June 2021 by Elizabeth Maly
I went in a few days ago to inquire about the newest iPhone. One of the young ladies sold the iPhone 12 Pro Max to me, and helped me set it up. ? I hadn’t owned one in years so I was really confused! ?? She told me which charger adapter to get, and put the screen protector on as well. They have great customer service to say the least!!!⭐️?⭐️?⭐️
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May 2021 by Albert Ochoa
It shouldn't be called cricket it should be called crooked. Lousy roaming service andthey increase the price on their phones almost every week. After being an 18-year customer I'm out of there.
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May 2021 by J A.
I wish I can give them 0 stars. I came in today Sunday May 2. Two women were working and since they had a long line we waited 15 mins which was no problem. We anticipated it to take a while. But when I got to the counter wanting to switch over services from AT&T to cricket. The lady let me know they only had a few Apple products available that was similar to what I was looking for. I had asked her if there was another cricket store that carried a specific color and she told me "I don't know other stores inventory" fair enough... then she said if you want that color order it online. Cool.. then when I asked if I can transfer services she said "you can do that online" BUT OKAY... well I'm already here waited in line like everyone else just for you to turn me away and tell me to do it online ?? I've worked at customer service for 6years and I always try to go above and beyond for my customer. I would help in any way I can since that's the job I work for. I feel like instead of trying to HELP she just said "you can do that online" at that point I can tell she was NOT trying to help me. No smiles when we walked in. No greetings. Then got sent away LMAO some people really do be hating their job I guess.
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March 2021 by sofia ramirez
I just recently went to get a new phone and the girl named Angelica helped me. She was so polite from the moment I walked through the door. I had a million questions and she was able to answer all of them. She helped set up my phone and transfer my information from one phone to the other. If you ever need help Angelica is the girl to go to.
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February 2021 by Carlos Carrillo
Really helpful and answered all of my question
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April 2020 by Jack Tollison jr
They are very considerate and very kind to the customers...I absolutely will keep going back there and I also appreciate the fact that they are close to my home...its worth driving from anywhere in visalia to do business with this store....they really have it together...thanks people good job
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April 2020 by Jessica Dieter
I absolutely love the Cricket Store on Mooney by Grocery Outlet. The people are always knowledgeable and extremely friendly. But the store on Dinuba Blvd in Visalia leaves a lot to be desired. On multiple occasions I have gone in here to be met with a very rude and unprofessional staff. They lack knowledge and even management are rude, argumentative, and speak over you when asking questions. Step up your game Dinuba Blvd Cricket! Learn a thing from your fellow employees at your surrounding stores!
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March 2020 by William Unsoeld
Sucked
