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October 2022 by H B (Ham Burger)
I switched from Metro PCS to Cricket after my phone (One Plus) shattered once it slid out of my hand onto the bathroom floor.They had a great deal where I got a Samsung A02 basically for free, and got approved for the Lifeline credit. So I now only pay $13 per month for my 60GB per month service! I also got a 1 year Sam's Club Membership and a subscription to HBO Max.2-3 weeks later, my videos are coming out half normal and half high-contrast pink and green. I should have begun a warranty order at that time. I had to go out of state, so I couldn't waste any time on it.About 4 - 5 weeks later, the phone caught fire while charging. I walked over about 3 times to get assistance and they never mentioned warranty, until the third visit and it was too late to do by that time. So now I have to pay the deductible to get a phone. The problem is I don't have internet at home and it felt like they were too busy to help me and didn't want to deal with the hassle of assisting me.I tried to switch back to Metro PCS but I don't have >$80 to waste right now.They just need better customer service to existing customers. I suggest getting an actual laptop in there where they can show customers where to find things on the website and can submit claims/etc.
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January 2022 by H B
I switched from Metro PCS to Cricket after my phone (One Plus) shattered once it slid out of my hand onto the bathroom floor.They had a great deal where I got a Samsung A02 basically for free, and got approved for the Lifeline credit. So I now only pay $13 per month for my 60GB per month service! I also got a 1 year Sam's Club Membership and a subscription to HBO Max.2-3 weeks later, my videos are coming out half normal and half high-contrast pink and green. I should have begun a warranty order at that time. I had to go out of state, so I couldn't waste any time on it.About 4 - 5 weeks later, the phone caught fire while charging. I walked over about 3 times to get assistance and they never mentioned warranty, until the third visit and it was too late to do by that time. So now I have to pay the deductible to get a phone. The problem is I don't have internet at home and it felt like they were too busy to help me and didn't want to deal with the hassle of assisting me.I tried to switch back to Metro PCS but I don't have >$80 to waste right now.They just need better customer service to existing customers. I suggest getting an actual laptop in there where they can show customers where to find things on the website and can submit claims/etc.
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December 2021 by Nancy Gutierrez Medel
The ladies at Cricket are ANGELS! They were extremely patient and helpful throughout my very stressful ordeal in getting new phones (the issues were due to my bank locking my card). They stood with me every step of the way, going above and beyond in helping me. I highly recommend Cricket, located in Visalia at Mary’s Vineyard. They are friendly, patient, helpful, supportive, dedicated, and determined in helping you get what you need. Definitely customer centered!
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October 2021 by Nancy Gutierrez
The ladies at Cricket are ANGELS! They were extremely patient and helpful throughout my very stressful ordeal in getting new phones (the issues were due to my bank locking my card). They stood with me every step of the way, going above and beyond in helping me. I highly recommend Cricket, located in Visalia at Mary’s Vineyard. They are friendly, patient, helpful, supportive, dedicated, and determined in helping you get what you need. Definitely customer centered!
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August 2021 by keylime keylime
Great customer service ???
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June 2021 by Augie Macareno
No good service
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May 2021 by Jaclynn R.
Thank you Sandy and staff awesome service! More than 5star so comforting and fast thank you times a billion!
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April 2021 by serena bishop
Very good customer service!
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March 2021 by Nancy Medel
The ladies at Cricket are ANGELS! They were extremely patient and helpful throughout my very stressful ordeal in getting new phones (the issues were due to my bank locking my card). They stood with me every step of the way, going above and beyond in helping me. I highly recommend Cricket, located in Visalia at Mary’s Vineyard. They are friendly, patient, helpful, supportive, dedicated, and determined in helping you get what you need. Definitely customer centered!
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February 2021 by Mark Mendoz
The lady was very helpful , I needed a pertection glass on my phone , she helped then i needed a perectioncover so that if i drop my phone it wont break , after i was done she help my son the same way , very curtiiose good stor to buy from
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May 2019 by Rocky Burnitzki
Great customer service
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January 2019 by Elizabeth Maly
I was in a hurry, but needed to set up a new phone just before closing. The ladies at the store had my phone ready to purchase. They were very friendly and understanding. Great Customer Service!
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January 2019 by Herman Livingston
Really good young lady working there and very helpful
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December 2018 by Gloria Cruz
Very good
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December 2018 by Rios Famly
Very helpful
