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July 2024 by Doria Gong
My husband went to the Visalia Xfinity store because our cable box/ remote went out. The first time he went he got shuffled around to 2 different workers . They gave us a new box and remote and of course with our luck the remote control was defective( our tv didn’t even turn on) he went back a second time and Cory corfah was a godsend he explained to the tee how to pair it to the box and he was patient and knowledgeable he is actually the person that prevented us to switch to another company, he went above and beyond to give us his business card. We were frustrated with online service ( telephone) they never solve the problem after being put on hold for indefinite time, it was a nightmare
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July 2024 by Julie Goins
Sent me a dirty filthy used box and called it an upgrade. I kept my original clean one. Their definition of upgrade and mine are totally different.
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July 2024 by Damian Rodriguez
There customer service sucks spend 15 minutes going threw hoops just to talk to someone xfinity assistant app is absolutely garbage it's a shame that there competition is so much more worse or I would take my business else where and there damn store does not open till 10am such an inconvenience
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June 2024 by K W
The absolute worst internet service I have ever had. I pay for something I very rarely receive. Sick of these people.
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June 2024 by Random Hero
The people here are amazing. Jonathan is an outstanding manager and has a great team who are all very helpful and knowledgeable. I believe Alessandra helped me switch my mobile service over, which is saving me money and working excellent. Ty guys ❤️
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June 2024 by James E93
I have 7 accounts with xfinity and every time I call them they mess something else up, closing accounts and opening new ones, sending me equipment that I didn’t order. I have never talked to anyone with xfinity who has been able to tell me what is going on. They can’t even tell me how many accounts I have. They are clueless. Every time I think it is resolved, I get a notification that one of my accounts has been closed or I get a bill for an account that I have no knowledge of. It is nothing short of infuriating. I have been dealing with this for months now and no one has been able to help.
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June 2024 by Rubi Annette Chavarria
Very bad phone service
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June 2024 by Daniel Aguero
Ok people here we go a company that Doesn't care about you all they care about is making money like they don't make enough already had an issue with them back when covid hit even after paying them $250. they shut off our service , well now my wife made an arrangement with someone there to extend our payment 6 days well that was agreed upon then on the weekend they shut service off . Well if that isn't enough you get people you barely understand taking to you giving you some other story basically wanting their money they will strong arm you . Think we will be switching to some other type of service.
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May 2024 by AGM Drilling consulting
This company gave us a contract according to which they would charge $30 per month and within a few months they were already charging more than $150 p/m and I called to cut the service and they continued charging. They took money from me for more than 8 years taking advantage of the automatic payment and finally I forced them to cancel my service by cutting off the information on my card. They started charging me a ridiculous amount for non-payment. They are scammers. They steal from people. Do not consume with this company.
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April 2024 by Esteban Valencia
Darían helped me out and was super helpful and made my process go super quickly 10/10 recommend her for future Services!
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March 2024 by blur 187proof
As soon as we walked an associate immediately greeted us and began to assist us. We got super deals on upgrading our Internet,new upgraded iPhone for the wife, androids for us team android, we even got a better deal on our service plan that we switched from boost. We were also able to keep our numbers. Thank you Francisco.
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March 2024 by Dustyn Bowlz (EliteF90Comp)
Horrible service as a company, the people in here are chill , but the Company Sucks , They Do Not Take Care Of There People -10
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March 2024 by Jake J.
Do not use xfinity, or this location, they will rip you off. Xfinity will over charge you and then accuse you of not returning equipment
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February 2024 by Bre F
Had a great experience here with the manager Jonathan. He was more than helpful and very knowledgeable, would definitely recommend him if you're looking for internet, cable or other things that falls under the Xfinity umbrella :)
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February 2024 by October Siao-Moon
I was having trouble activating my sim card and Alessandra was very patient and helpful and she got everything working perfectly. Shout out to the retail support and one other person that helped out. Awesome customer service!
