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November 2023 by Mark Fischer
I was perhaps very concerned about needing body repair after being hit by someone else for the second time.From the first visit I was assured that our repair would be well done to our satisfaction! The communication between the body shop & my wife and myself was excellent! The repair cost seemed very fair & reasonable ( even though AAA was picking up the bill) the repair time was totally reasonable! When we picked up our SUV it really looked super! Waxed bright paint job & well done body work! Our vehicle looked better than before the accident!! Thanks Glen & Ronnie…highly recommend this body shop!!!?????
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November 2023 by Edward Heath
As soon as I walked into the office, I felt like I was taken care of. David, front staff, and Glenn were extremely helpful and explained the process to me very well. I noticed that the business was very organized and structured. I will definitely recommend a family member and friend to Caliber Collision.
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November 2023 by Kyler Hendrick
If you want it done right Caliber Collision is the place. Tim and his guys did exceptional work on my truck, going above and beyond my expectations. 10/10Service: Body & Trim
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September 2023 by Emily Nichols
Long over due review- everything from my initial call to returning my rental car was seamless and dealt with in a timely manner. This location has been a pleasure working with! Will definitely bring vehicles back here in the future.Services: Painting
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September 2023 by Allison Velasco
I would have to say,i am very impressed with my service at caliber collision!! I believe his name was mike,he really out did himself,he helped me understand exactly what was wrong,and exactly how he fixed it! Great,friendly,and FAST!
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September 2023 by Kenn Bradley
Caliber collision did a wonderful job. They told me what was going on every step of the way. It was done a day early and when I got my car, they turned in my rental car for me. Great service.Services: Painting
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August 2023 by Shawn M
Great place with Great employees. Brought my truck in for a bumper replacement estimate. They ordered the part. Once the part came in they had me bring in my truck and the tech put it on and I had my truck back quickly. Within a few days. They washed my truck inside and out and it looked amazing.Service: Body & Trim
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August 2023 by Aiyana C.
Where do I begin. I was told it would be a 3 week job however it turned into 9 weeks. Okay no big deal if they communicated (which they didn't), I wouldn't have missed work 3 diff times to go pick up a car that wasn't ready. 9 weeks of Rental fees are racking up. I get the car back, stains on the ceiling (they had to have left sun roof open when it rained), broken door panel (which they just stuffed the panel door piece on the door without saying anything) and 4 days after I get it back I end up with a dead car. They tow it cause all the sudden the hood latch is broken as well and I can't even open the hood. Takes a day and half for that to be fixed. I remind 3 different people that work there about the stains and broken panel. They find out the cables to battery weren't tightened when they had finished working on the car previously. They also find the cable to the hood latch needed to be replaced. They drop the car back off to me covered in dirt, water stains are still there, broken panel to the door still not fixed and now I have error warning lights on my dash. And all the work they did previously, looks like trash. Idk what they did to get to the latch, but they left gaps, chipped up the paint and didn't put it back together right. I've pretty much have had it with this place, I will be letting the insurance deal with it. I'm sure they like to know where the $6K they put on this car went as well since the total cost was $9K but looks like a $2K job was done. (Also that business better not comment to contact their regional manager via email cause that never gets answered and I talked to regional manager joe on a previous occasionit was a very pointless conversation)Update 8/17/2022I have had my car, but the bumper keeps popping out of place. I've had to take the car back a few times now for that issue, I've alshad to take it back because they replaced the wrong hood latch to where my auto start wouldn't work. I've had it back for about a month since they fixed the hood latch, I noticed the day after I got it back the bumper was popping out AGAIN!! And then my front right passenger turn signal went out. So I thought ya this is just an old light bulb. I'll replace it when I get a chance. Mind you I'm very busy they are only open weekdays. So I don't have time to be taking my vehicle back every week for them to fix my bumper. Anyways today I got off early and decided my blinker needs to be replaced. I immediately see a screw hanging from the bottom. Not screwed in. When I go to get the bulb a cord is hanging there to the side that looks like it suppose to be plugged into something. Then I realized that cord plugs into the bulb to provide power thus why my blinker was out. Good bulb, bad auto repair. Ugh!!!!!!Update : 08/15/2023 bumper is popping out of its clips on both sides of the vehicle.
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July 2023 by M. Dub
Great customer service. The girl at the front counter was very helpful. This shop did an amazing repair job. Better than I would have ever expected. Thank you guys. They even washed and vacuumed my car too.Services: Steering & suspension repair
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July 2023 by Ana Zavala
Have taken vehicles 2x for collision repair. The first time the quality of the new parts were not to my liking as they looked cheap versus original parts. The second time it's been horrible. It took almost a month to get the parts plus repair done. After all that when the vehicle was picked up there were still loose broken parts from the collision. Obviously they weren't through in their work. Took it back immediately. Was told that they would order the parts and schedule an appointment and two weeks went by before I started to contact them but boy they drag their feet.Service: Body & Trim
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July 2023 by Aaron Shaw
Thank you to the amazing team at Caliber Collision my car looks good as new. Highly recommend them for their work. Very friendly kept in touch with me to let me know where my car was from start to finish an my car was finished before my original date to pick it up.Services: Painting
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June 2023 by Arianna Mojica
Trash. I brought the car in once to get photos taken of the damage and waited a week for a call back like I was told I’d receive when I was leaving the initial appointment. When I called myself to schedule, I was told the pictures weren’t great. Had the hardest time getting a time estimate. Couldn’t get the “scheduler” on the phone and they’d never call back after lunch like I’d been told on multiple occasions. When I finally got a date to drop off the vehicle, the lady on the phone thought it best to let me know I didn't call back once for a time estimate. Ridiculous after the amount of time I wasted waiting for a call back. I chose to have another location complete the work for me. The Tulare location was communicative and friendly unlike my experience with the Visalia location. I got all the work done and my vehicle was back before my would have been drop off date. Selecting a location that values working professionals limited spare time was essential for me, the Visalia location did not value my time.
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June 2023 by Nioby R
Everyone was very kind and super professional, which made my experience AMAZING. THANK YOU TO RONI FOR ALL YOU'RE HARD WORK. The work that was done was great, quick. I highly recommend Caliber collision for any insurance jobs. Ask for Roni!!!
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May 2023 by Bobby Coleman
The quality of service and workmanship were outstanding. Everyone I spoke to showed the utmost respect. Rachel was fantastic with keeping me up to date with my repairs.
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April 2023 by Angel Ledesma
Caliber got my car back fast, maybe less than a week. They kept me updated with texts and calls, which made my life easy. It took a month to get an appointment but it was worth it.
