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August 2024 by Matt
The older lady who is always working here hates her job and doesn't want to be bothered. Don't go here. The UPS Store on Chapman has a much friendlier staff.
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July 2024 by crystal younan
The WORST customer service ever. The Indian guy has given me attitude every single time I’ve been there. My package was delivered an hour ago and they’re making me come back to the store since they haven’t worked on shipments and he got upset when I asked what time to be back. They always seem so overwhelmed and stressed it’s very off-putting and uncomfortable to pick up packages there. How hard is it to find my name in the packages since I’m already there?
Update: my packages are now being refused at this store due to this review. This is the wrong business for these horrible people to be in.
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July 2024 by Yaacov Haas “Life Balance”
I disagree with all the negative reviews! The owner and the staff are professionals and are very helpful. All the negative reviews are about the staff's personality which usually is done by people with low self esteem and full of insecurities. It is more offensive to read a negative review mentioning the owner's nationality/Origin, as one review did! That has nothing to do with the service. It's pure ugly act of expressing discrimination!
The fact is that all day long there are long lines in this place with people that enjoy the speedy effective service they receive.
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March 2024 by Wafaa Hasan
Terrible service. Came this morning to drop off some amazon returns but the two owners working were extremely unhelpful with the whole thing. The blonde lady and the Indian man that were working today were very disrespectful, rude, and impolite. I was honestly shocked after the service I was given right when I stepped in. I have never experienced such god awful service before and will never be returning to this UPS location. From all the bad reviews they have, it seems like the owners simply don’t care enough to fix their horrible attitude with their customers. These two should not be working in customer service when they treat customers this way.
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December 2023 by Bryan Stetler
Just dropped off amazon purchase in same exact package I received from amazon (never opened). I mentioned to the lady working there, the end of box seemed to be coming open. She was soooo put upon. You would have thought I ask her to go change a flat tire in parking lot. She had to put on a piece of tape, if that. Reminded me it was on me to package it but reluctantly she would put the piece of tape on for me. REALLY!!!!!! Terrible customer service!
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October 2023 by Uncle Googy
Easy return of ATT equip.
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July 2023 by Stef A.
Worst UPS store ever! We know we are always in for a bad attitude when coming in, but today took it to a new level of low. Other locations before we moved here, always nice. This place and I warned my husband- not nice. Wr always know we're (any one) is in for attitude when we show up . Even when everything is perfect. Nice label, all taped. We are not expecting candy, tape and a smile like other UPS stores. These people need to find something else to do if they are this terribly miserable in their job. I didn't know it was possible, but the woman that was in there today was actually worse to my husband and daughter ( even after I warned them) then I've ever experienced from the guy that normally is an absolute cold j****
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July 2023 by Deal Q.
Love this place. Very nice folks. I have a box here. So very convenient. No clue why some people leave bad reviews.
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July 2023 by Give Me All You Got G.
OMG...Reading the other reviews I am glad to see that I am not the only one to get ignored and dismissed....I learned long ago to prepackage my drop offs and leave on the counter...I still get the who are you look...2 stars because I can drop off and not have to deal with the employees at this location..The Anaheim Hills location also has a grumpy elderly owner who treats her young employees poorly in front of customers...Good thing about the Anaheim Hills location is that the young employees seem to blow her nastiness off and provide friendly service for customers...
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June 2023 by Molly B.
Owner is pretty rude and passive. Scanners are down most of the time so line can be long.
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March 2023 by Alex Fitschen
Easy and convenient. Came to return an Amazon order, I followed the instructions and arrived with it packaged and previous labels removed, the person working scanned the QR code off my phone and that was it.
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February 2023 by Cynthia Henry
I've been using this UPS Store for years.They provide excellent assistance in mailings and Notary Service. AMAZON returns are EASY and are quickly and professionally handled !!
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January 2023 by Liz A.
I read thru the reviews and noticed that (not wholly just by a large majority) many unhappy reviews are left by FEMALE customers while the few satisfied customers happen to be in majority MEN.Coincidence? Perhaps....but already I feel the all too familiar discomfort and hesitation to head over to this particular location (very close to my current location) and instead am trying to justify going miles out of my way to the one other UPS store open Sundays in town where I know for sure there will be no favoritism based on whether or not I have literal balls dangling between my legs!
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January 2023 by Jay O.
This UPS location lacks customer service and satisfaction. I see they have 2 Stars but I'll give them 3 Stars. The multiple times I've dropped off my prepackaged items at other UPS locations they all greet and acknowledge at minimum ,"Hi we will be with you in a minute." At this location the best you get is a look in your direction.
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January 2023 by Lucinda Handorf
I live close by, but absolutely dread coming here. The owner behind the counter is rude and very unpleasant. It's evident he doesn't enjoy helping people. When I leave, I always feel disrespected. I will not be coming here anymore. I am surprised he has reviews with more than 1 star.
