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June 2024 by Bryan DePowell
Not at all helpful. Been banking with Wells Fargo for over twenty years and my experience with the assistant branch manager at this location has made me rethink this relationship. I was unjustly profiled and embarrassed by her actions. She created an issue that could have impacted my personal safety and offered no solutions. Although I made a complaint through Wells Fargo corporate, there has been no satisfactory resolution. I have not received any calls or contact from the branch manager about this issue. Do yourself a favor, find another bank. If I could rate less than one star I would.
***added 6/11/24***
UPDATE - I was contact by someone from Wells Fargo. They apologized for my experience at the branch. I asked what action was going to be taken to prevent this from happening to others and they promptly and repeatedly refused to provide any answer. To be clear - they would not tell me if they spoke with anyone at the branch, if any corrective action was taken, or if the branch manager was even notified of my complaint/concerns. They would not provide me with the status of the investigation, what steps were taken to investigate my complaint, or if an investigation was ever conducted. So, while I received a call from someone completely divorced from the incident at the branch, the call was, for all intents and purposes, meaningless. This again reinforces why Wells Fargo continues to garner low customer satisfaction ratings and why anyone reading this who banks at Wells Fargo should find another institution.
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February 2024 by Marselo Garada
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December 2023 by Brandye K.
3 employees on a Wednesday afternoon and a long long line. Think it's time to move everything to a bank that can staff appropriately. I needed to do three things however, you're not allowed to talk to a banker without an appointment, so at no point will I ever be able to talk to Baker at the bank? We were at the bank for a cashiers check and to get cash and it took half an hour. There was this kid who was coughing and touching his mouth and running it all over the counter, the pens, the keypads, so, when I got up to the window, I asked for sanitizing wipe to wipe everything down. You can see a picture of the wife, that I attached, Everything is absolutely disgusting, the manager of the bank should be ashamed of themselves , people are gonna cough and sneeze but if you run a business you need to be able to maintain your spaces.
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December 2023 by Isidro Mondragon
They do not respect appointments or schedules, I have been there for quite some time and they have not reached out to me and the manager does not keep track of appointments.
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December 2023 by Timothee Fridley
I went inside to cash a $3500.00 check from a company they had me wait for 25 minutes looking over at me and making remarks about that’s like the same check I got the other day so I asked what was the problem they said they tried calling but can’t get ahold of him but I called him and got ahold of him same number on check I ended up just depositing it I’m pretty sure they were profiling me
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November 2023 by Timothee Isin
I went inside to cash a $3500.00 check from a company they had me wait for 25 minutes looking over at me and making remarks about that’s like the same check I got the other day so I asked what was the problem they said they tried calling but can’t get ahold of him but I called him and got ahold of him same number on check I ended up just depositing it I’m pretty sure they were profiling me
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November 2023 by Squidgy Quijabo
HIRE SOME TELLERS for gods sake. There's a line out the door at noon on a Wednesday. Pathetic customer service.
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October 2023 by Amanda Davis
Waiting outside in a line for 20 minutes just to enter the bank. Then another 20 inside the bank. Why?? This is not a safe neighborhood to be standing out there with money. Maybe speed up your customer service. Spent Almost an hour just waiting to be helped.
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September 2023 by joseph king
Professional and courteous tellers. Answer your question well
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August 2023 by Deee G.
If I can give this trash hole a -1 I would !! They have just horrible slowww service !!! How u gonna have someone wait to talk to person for over a hour or two !!!! How about u hire more people Wells Fargo because one or two people at a desk is fucken ridiculous!!!!! .. beeen here still 12am and it's gonna be 3 pm and I'm still waiting .. ridiculous!!!! How u gonna wait in a lobby with dead plants and air smelling like shit ...
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August 2023 by Ian Moone
Bring back the merchant line!!
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July 2023 by Cemil Celikten
Very bad services. They're not care of the people.
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July 2023 by edgar a. Ochoa
To be fair no matter i never like this bank all of them not just this one sorry I didn't specify before
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July 2023 by Ronald Mejia
They take good care of you and give you the right information for what you need.
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July 2023 by Maya Salazar
FYI they completely ignore waitlists to see a banker, even when bankers are free for an hour+, don’t waste your time unless you have an appointment
