-
October 2023 by Regina L.
Wish I could give 0 stars!!! Appointment for oil change was at 9:40am, got checked in at 10:20am! They checked in row of cars, who came in after me, before they started on my lane. I've owned 10 Toyotas and was dumb enough to buy this current vehicle here! I will not buy another one from this dealer and will service this one at Crown Toyota in Ontario from now on, it's worth the drive to get better service!I've complained to many service managers, but only get that blank look and "Uh, huh" from each person. I know it's above their pay grade to make changes, but I wish the dealer manager/owner would listen to complaints.
-
August 2023 by Don H.
Today we received a call from the Service Manager in regards to a couple of issues that we have had involving our 2018 Camry. He was very professional and listened intently. He stated he would resolve the issues. We feel very comfortable with what he had to say and will visit Valley Hi Toyota again in the future.
-
August 2023 by Mercy R.
Their service department opens at 9am I was there dropping off my vehicle at that time. All it needed was an oil change and I was told because I had no appt that it would be a long time, I had no issues with that. They said should be around 3pm the latest same day, again no issue with that up to this point. I asked if they offer rides home they said not for oil changes so I took my own Uber home. 3pm came along and I started calling right before 4pm. Waited on the line several times and no one would pick up so I finally called and dialed sales instead of service and got someone right away. Frank in sales went to ask for me and called me back to tell me that Kim told him that she explained to me that it was possible it wouldn't be done today. Kim NEVER said such thing, she told me it would be a long time and probably done around 3pm, i understand that they're busy but don't lie and say you told someone there was even a possibility that it wouldn't be done the same day. I guarantee you if she would of mentioned even the slightest possibility of it not being done the same day I would have never left it and I would have took it somewhere else. I will never be returning to this place and I will be sure to pass this experience to all my friends and family up here so they are not caught in the same situation with people that lie to your face. The one star is for Frank in sales that went out of his way to help me when he could of easily transferred me to their service line like the last 3 times before.
-
July 2023 by Maggie A.
Customer service at this location is absolutely terrible. The only reason I came to this dealer was because I didn't want to drive to John Elway.
-
July 2023 by Jason P.
Service department does a decent job . They get you in quick enough and make the process semi painless . Will never ever ever ever ever buy a vehicle from here , because their sales department sucks ...but they can work in my truck anytime
-
July 2023 by Robert G.
199.00 for a 15 size tire (1)??? Are you feeling ok? Creepy corporations at its finest. After we purchase a car from you guys then turn around and want to stick your customer with more. Let's see how management responds.
-
June 2023 by Madison M.
If I could give this -1 star I would. Unprofessional & Rude. I could sit here and write a million things that are wrong but instead I'll leave you with this. Always mark your tires before rotating them here and make sure you do your research on when you should get your oil changes. These people know nothing about cars and will scam you.
-
March 2023 by Ranon P.
Have an appointment at this dealership for service otherwise a simple oil change and tire rotation will take them all day to accomplish. It's 1:20 pm now and inspection is still in progress!!!??? 5 hours of inspection for an oil change and tire rotation as if they're replacing the engine?? Needless to say this will be my last time coming here.
-
March 2023 by Josie O.
I just wanted to update my review my fiancé and I are happy with valley hi Toyota, they took care of us thank you Todd and your team for taking care of us and replacing the windshield for us, I added the before and after. I would recommend the services plans, Todd went beyond for us thank you so much. They do really care about their customers. We will definitely come back for our services.
-
December 2022 by Noelle J.
SERVICE CENTER DETAILS: First off: Major MAJOR shoutout to Jose Montes & Ernie. Exceptional human beings, employees, and also great at their trades. Our alternator died while on the highway. With a car filled with people of various ages and 3 pets, it was terrifying, traumatizing and emotionally exhausting. Our Lexus gets towed here and ALL employees upon our arrival (there were 5 but I didn't catch the other 3 names) welcomed us warmly and took care of us. We had to stay overnight in the area and Jose personally found us a hotel (as he knew the area); so we were at a safe hotel. Ernie brought us food for our pets. Jose lent us a phone charger. And they gave us a box to use for our cat's litter. Jose also got us to and from the hotel. In a terrifying experience, everything that could go right, went RIGHT. And Jose and Ernie made sure of this. Two absolutely magnificent people. My mom had a hospital visit recently; so we were extra nervous about this car incident and couldn't do our usual things with physical agility and ease. The extra mileS that Jose went, (and Ernie too), went a lot further than either of them will ever know. Great karma is coming both of their ways. CAR DETAILS: We cannot say enough GOOD things about these two, the work on our car they did, and this Service Center. They replaced our alternator, battery and belt. Our car is running much better all around and we all feel a smoother drive now. Also we know we're safe now. The mechanic that worked on our car did an EXCELLENT job (wish I got his name). He had 3 cars ahead of us and his work was detailed, precise and thorough.
-
December 2022 by Linh Y.
I was here at Toyota Victorville for an oil change. I was a walk-in and I was informed I should have my car back by end of day. Well, I couldn't wait here all day for them. The lady who helped me get my ticket in called Lyft service for me. Wow... I didn't know they offered drop off and pick up services... very nice! Thank you so much Katie!All staff members from valet to associate team member to cashier were all very friendly and pleasant and very helpful throughout my visit. Also I checked into Yelp and Toyota offered a complimentary gift for the check-in... I got 2 free tickets to Knotts (subject to change)... what a gift! Thank you so much Toyota!I ended up getting my car back sooner than end of day. For pick up, they called Uber for me. Just all around wonderful service from my car drop off to car pick up. Thank you again Toyota for the above and beyond service. I'll be back for more tender loving care!
-
August 2022 by J R.
Inquired about a Prius Prime that they have in stock. MSRP is right about 31k. The dealer is asking for 39k! Price gouging is not cool in my books.I will never buy a car from this dealer, even if they relax on the gouging. Peace.
