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March 2024 by Danita Smith
Horrible customer service from the guy (Christopher) who works the counter. Rude! No greeting just a rude stare upon approaching the counter to get service. I question a problem that happened with my mail and he was offended I guess. At the end of the transaction today I politely said thank you and he stated "you're welcome" ( loudly ) followed by "I think" under his breath but I absolutely heard it!
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March 2024 by Natalie Elliott
Very helpful and friendly crew!
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March 2024 by Robert Lopez
Mail boxes
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June 2023 by Esbeth Heredia
Being honest, horrible customer service after the package was out.One of their employees was kind and helped me with my package so that's a plus but all negatives outweigh it due to the below.it was my 1st time shipping with them, they lost my midsize package containing flyer content of well over $1k, that was meant to promote a local nonprofit for musicians on the autism spectrum.Made SEVERAL calls, sent out a letter to their HQ in Washington DC, and put in a Lost & Found.Despite being a bloodhound with as much respect as possible, no one would contact me about my several outreach.So far there's still no response about the package itself.They did get my postal envelope to the location, so my guess is that something happened to the parcel, referring to they damaged it, on site and they refuse to take responsibility for it.If you use their services do so with a LOT of discretion and being ok if your content doesn't get to where it should be at.
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March 2023 by Helen Valles
Awesome experience! Christopher and Johanna went above and beyond to assist me with a refund and were extremely pleasant and kind! No long lines and extremely great customer service! 5 star!
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November 2022 by Anthony Ibrahim
Friendly people, doing the best they can.... but overall terrible system + hours + mail service. Packages are "delivered" there but not put into SVL boxes, or even worse you get a yellow "pick up note" but that is in a separate room that is usually closed. My property tax statement was never delivered (as if the county doesn't understand the "mailing" system here), so now I am delinquent with double mortgage payments where they hold escrow account in advance. Furthermore many important organizations can't accept our "address" (DMV, BANKS, SPECIAL DELIVERIES) ...so I would love love love a NORMAL system that isn't such an unnecessary burden and waste of time; but trying to deal with it the best we can.
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October 2022 by Tony I
Friendly people, doing the best they can.... but overall terrible system + hours + mail service. Packages are "delivered" there but not put into SVL boxes, or even worse you get a yellow "pick up note" but that is in a separate room that is usually closed. My property tax statement was never delivered (as if the county doesn't understand the "mailing" system here), so now I am delinquent with double mortgage payments where they hold escrow account in advance. Furthermore many important organizations can't accept our "address" (DMV, BANKS, SPECIAL DELIVERIES) ...so I would love love love a NORMAL system that isn't such an unnecessary burden and waste of time; but trying to deal with it the best we can.
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June 2022 by Charlie N.
I have been coming to this amazing establishment for over 2 years... Thank you to the excellent representatives of this great American Post Office! Thank you for being there when I needed you the most and thank you on behalf of all Amazing American Citizens (like myself) for the service provided at this God Blessed ground!!!
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June 2022 by Kayla R.
Their hours of operation are laughable. You pay for a PO Box you can't even access especially if you work because the lobby hours to get to the boxes are from 9-4pm yet majority of people work until 5 or 6. My mail that I ask them to deliver to my house they hold at their office for days and because I work I can't ever get it. P.O. Boxes should be 24 hours not post office hours. Get more staff or give us SVL residents access to our own mail!
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February 2022 by Brittany Riggs
This is the worst post office anyone could ask for. And people in SVL are blessed with it. They decided to send all my mail back to sender WITHOUT being asked, they have put my mail in the wrong box many times as well as many other people, packages? Fogey about it. How is it allowed for this post office to even run this way? It’s a problem and has BEEN a problem. This post office is beyond frustrating to deal with.
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September 2021 by Sonya martinez
I love it ❤ very friendly! they are awesome ? ?
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April 2021 by david lewis
Always glad too help you keeps are mail and packages for all lake residents great crew there thanks Dave Lewis SVL
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January 2021 by Stacie
The people that work inside are nice, they are understaffed which causes a lot of delaysThis Christmas was all messed up since my package was delivered but never made it to my box, I went and asked about my package but was told they don’t have it, only to later find the yellow slip in my boxIt was delivered on the 23rd like I was told
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January 2021 by Alex Lu
If you're planning on getting mail or packages, change your shipping address to another post office, unless you want your packages given to someone else.
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October 2020 by Sankrit Mhaske
Worst post office ever! I know the employees there must be hard workers, but this place needs better management!! You'll have to wait an extra day to get your packages because it's "not on the shelf." Oh and they go to lunch for an hour right after an hour & 45 mins after opening!! What nonsense... Avoid USPS at all costs, if it were not for Amazon I wouldn't waste my time here.
