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December 2023 by Momiuh5 Griffith
Very friendly and attentive staff! They all greet you as you walk into the building. Music Playlist is a nice variety while you wait
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September 2023 by lovely moon
This is the most responsible and friendly team.I lost a foreign calling card the day before at her store (14712 La Paz Dr #104victorville CA 92395) that was associated with text message authentication for my important account;Vanessa and her team were proactive in contacting coworkers who were already on vacation when they found out about it; and enlisted the help of other coworkers to help find it.They didn't give up on helping me find it even after I was almost desperate to leave.They helped me find it! And first went to the store next door to look for me; I had left in disappointment; they didn't find me, but immediately texted me to come pick it up!If in need of T-mobel's services, if you're near this address, trust me, Vanessa and her team can be trusted! They will do everything they can to help you!
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August 2023 by Michelle J
Great customer service, they took care of all my needs . Love T mobile have been with them for 13 yrs and still recommend them !
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August 2023 by lubao666 Chen
This is the most responsible and friendly team.I lost a foreign calling card the day before at her store (14712 La Paz Dr #104victorville CA 92395) that was associated with text message authentication for my important account;Vanessa and her team were proactive in contacting coworkers who were already on vacation when they found out about it; and enlisted the help of other coworkers to help find it.They didn't give up on helping me find it even after I was almost desperate to leave.They helped me find it! And first went to the store next door to look for me; I had left in disappointment; they didn't find me, but immediately texted me to come pick it up!If in need of T-mobel's services, if you're near this address, trust me, Vanessa and her team can be trusted! They will do everything they can to help you!
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August 2023 by TheGr8Hambino
Help me switch phones super friendly and nice thank you
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July 2023 by Claire Lettuce
Went into this location to do a return from another store. Waited our turn, dealt with Luis. He was very patient and attempted to correct the problem we encountered at another location. He was very clear, attempted to be as helpful as possible. We left this location a little more relieved and closer to a fix.
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July 2023 by Jesse B.
I came in to ask for help with an issue im having. Their only response was to upgrade my data which I didn't need and she acknowledged that I didn't need it, when I asked if someone else could help me the manager wouldn't even come out she gave me the number to customer service and said no one in the store can help me. What a joke of a manager, with someone like that running your store no wonder your employees only have one answer for all problems. If you have a technical question you might have better results consulting with a rock. Good luck out there
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May 2023 by j. s
My mother & I went in today & were helped out by Griselda! Thank you for having the patience with our last minute questions & going the extra mile to get us taken care of. Another huge thank you to Jordan. We went back later that evening before closing & he was another great team member. Thank you for the excellent customer service ?
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March 2023 by Shawn Ashworth
went in to upgrade salesperson started helping a homeless person for a phone the proceeded to the front desk and stood there for 20 min then proceeded to help another person completely ignoring me
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March 2023 by LaTrina Davis (GiGi)
This ***** tried getting over on me. Went to the store in Victorville in food4less parking lot received life by the heavy set smart af gentleman who knew his stuff
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December 2022 by Ms. Willa
This store....I have been a customer for 2 + years. I upgraded 2 phones here at different times and also took a friend another time, no one mentioned the referral bonus and each upgrade. They didn't have essentials like cases, screen protectors. I've gone back for them and they still don't have. Now one of the screens is cracked. My options now...purchase another phone. Thanks alot. I should have stayed with MetroPCS.++++UPDATED++++No remedy to my problem. They want me to give them another chance but on the meantime my phones and my tablet are broken. I think I will get a government phone again when this contract ends since they now offer unlimited data plans and I'll save 110.oo bucks a month. I really expected more from t mobile. Very disappointed. Can no longer refer others here either.
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November 2022 by Willa
This store....I have been a customer for 2 + years. I upgraded 2 phones here at different times and also took a friend another time, no one mentioned the referral bonus and each upgrade. They didn't have essentials like cases, screen protectors. I've gone back for them and they still don't have. Now one of the screens is cracked. My options now...purchase another phone. Thanks alot. I should have stayed with MetroPCS.++++UPDATED++++No remedy to my problem. They want me to give them another chance but on the meantime my phones and my tablet are broken. I think I will get a government phone again when this contract ends since they now offer unlimited data plans and I'll save 110.oo bucks a month. I really expected more from t mobile. Very disappointed. Can no longer refer others here either.
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October 2022 by Jam Me
Very knowledgeable people work there..
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September 2022 by Cindy Young
Reliable and honest always treated with kindness ?
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April 2022 by Jorge Rodriguez
Horrible cutomer service. Never will go back. 3 people helping one person. When they would see someone else come in they would help them first. Grace our person that supposedly help us couldn't even call another store to see if they had what i needed instock.
