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December 2023 by Elvelyn Jenkins
There was a gentleman named Alex at 13755 Seneca Road Victorville CA 92392. His customer service was outstanding earlier this morning.
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October 2023 by Robin McDougle
As far as post offices go, this one is beyond 5 stars! Nicest people who actually care. Kind! Funny! Helpful! Caring! 10-star customer service!
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July 2023 by Isabel Sanchez
I highly recommend this location 100% All team members are very knowledgeable, trustworthy and reliable. Wished all businesses in the high dessert had their work ethic and customer service. Don’t hesitate to come over and find out your self.
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March 2023 by Melissa H.
Both of my visits to Reliant Self Storage have been positive. It's right next to my daughter's previous school. I didn't realize they were connected with USPS until she told me one day. I like that they offer more extended hours than our local USPS. Also, the employees are always very friendly and welcoming. I've mailed several packages from this location since discovering they are a USPS location. I have yet to utilize their storage facilities, only their USPS.
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March 2023 by Jason A
Alex is extremely polite and professional. Everytime I use the postal portion of the business I am greeted with smiley faces. I setup RV storage now at this business. Again, Alex was so kind and polite with showing me the facility, helping me park my RV and going over the paperwork. Couldn't ask for a better business and customer service!!!!
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December 2022 by Lee B.
Wonderful mail center. The staff was so personable, kind and helpful.
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October 2022 by Chance Meakins
I have been partnered with Reliable Storage for seven years, and their spacious, tranquil storage buildings are excellently priced and are a real go-to for me. I love their mannerable customer service, their business feels extra welcoming whenever am in the facility. I have had zero major issues with storage or crime in the area, and the staff is very accommodating, They treat their duty as more than a job, and they have successfully made their environment a safe haven. I feel comfortable with Reliable Self Storage holding onto my valuables, and that's what's most important to me.
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October 2022 by April Alexander
I've loved Reliable Self Storage since joining the company in 2017. Very professional, efficient, and methodical company. I'm a daily customer, engaging with the staff at least three times weekly. This is a great, welcoming family-friendly environment. I recommend this facility to anyone looking for storage in the High Desert.
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September 2022 by Taievelon Ransom
These kind folks are like fam. They all go above and beyond to help you. I've never seen a single worker be rude or unkind. Fair storage prices and satellite post office inside.
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September 2022 by Bree M
These kind folks are like fam. They all go above and beyond to help you. I've never seen a single worker be rude or unkind. Fair storage prices and satellite post office inside.
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September 2022 by Alex A.
I wish I could give these guys zero stars. But unfortunately I can't. Their customer service is flat out horrible. The manager Alex poorly manages his staff especially when it comes to making sure customer payments are processed correctly. One time they said we haven't sent our payment but our bank records indicated that they cashed our check. We had to argue for two straight days and even presented our bank documents as proof. Despite that they rejected our assertions and insisted that we send a new check. They eventually discovered their mistake but not after us constantly asking to check. Alex and his staff are incompetent yet very condescending. Do not patronize this facility. Horrible customer service!!!
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September 2022 by T. M.
With them I found the most reliable best kept place around Victorville. The customer service was good and the property was clean. They made sure everything was understood so there couldn't be any complications.
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March 2022 by Ateezzy T.
Renters beware reliable self storage has rats That will eat your personal property and destroy it even your things that are sentimental that cannot be replaced. building their nest to raise their young while urinating on your personal property and defecating in your storage unit all over everything even your sentimental value things that mean the world to you. When I first went to reliable self storage to store my belongings I had endured some family tragedies death of loved ones. which devastated me emotionally so I entrusted a lot of my expensive business and personal items to their care, trusting that everything would be safe and secure. The staff was nice and courteous when speaking to me but when I return to retrieve my personal and business property I found that my storage unit had been infested by rats, boxes had holes to through them, and rat feces we're all over the ground and on the boxes as well as some of other family items rats chew through brand new items and destroy clothing as well as many other items for example I had a brand new heat press that had never been used and rats chew through the wiring and built nest inside of the box destroying a brand new heat press which is very expensive. Reliable self storage knew about the issue of them having a rat infestation problem and never mention anything to me. When I return to pick up my personal property I was horrified and stunned beyond belief I had no choice but to sweep away rat feces off of boxes and walk and rat feces to salvage my personal items this is very traumatizing humiliating and devastating. And my personal opinion the safe keeping of people's personal items on their property include them keeping the property free from rats invading and intruding the units on their property that's part of the payment and the duty of the management and the owners. Just having a pest control company come out and check the property once a month or once every 3 months could have prevented this tragedy from happening not only did I lose valuable personal property I lost my momentum and this experience has put a dent into my trust of people. This trust and ability to trust will be affected for the rest of my life. They call themselves reliable self storage. But I would call them unreliable undependable and unprofessional. If you have something that you need to store that's important to you in your life such as family clothing pictures important big business items papers suits ties shoes be careful don't store them in this facility they are very unreliable. I showed the management what damage has been done to my property and the state of the storage unit they offered to give me one month free if I left my personal items in their care which was ridiculous and very much degrading and unbelievable as compensation for what I had to endure I paid them over $4,500 and because of what happened I made a simple request for them to compensate me $2,500 to settle this matter without further disclosure they declined. My personal opinion no matter how nice they talk your personal items are not safe in their possession. This goes past fire natural disasters or things that are out of their control. If they would have used a reliable dependable professional exterminator this would have never happened. Renters beware they have rats big rats and little mice urinating and defecating all over your personal property boxes and building nests in your storage unit that you rent from them.
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March 2022 by Juju B.
Wow ! I had no idea they are a contracted usps location! No need to drive to Victorville usps on green tree no more . This is literally a min away from home. They accept drop offs and other services ! Awesome !!!
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February 2022 by Michael Zuniga
I was with Reliable Self Storage in Victorville for more than a year and it was reliable as their name says! The staff managing the facilities are always super friendly and helpful. It's also really convenient to have a small postal office near there to send packages! I have not had any issues with accessing my storage during my stay there. I would definitely recommend this place for anyone looking for a price effective and friendly place to store belonging for short or long term.
