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January 2024 by Clarice Neal
Fast, efficient and clean facility!!
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January 2024 by Jimmy J
Going to Quest now instead of Foundation, I have lab work 1 or2 time a month, They're quick in and out,No problem at all. All the Girls are Good.
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December 2023 by EP Runtu
I visited the Quest Diagnostics at Hesperia Rd in Victorville.I had a smooth and nice experience. In particular I’d like to thank Ms Veronica Ramirez for being patient to check all the informations since I’m from out of state, her kindness and professionalism.
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December 2023 by Reyna E
My mother had an appointment for blood work. Unfortunately, like others have noted in their reviews, she had an unfortunate experience with an extremely rude phlebotomist at this location. She angrily complained while unsuccessfully trying to draw blood and gave my mother angry stares while speaking to her in an overall condescending and unprofessional manner throughout the appointment. In the end, she was unable to find my mother’s vein, and angrily groaned at my mother for her lack of ability to do her job. She then proceeded to blame my mother stating that she had not drank enough water that day when we know for a fact that my mom drank plenty of water both on that day and the day before. Looking at the reviews, I see we are not alone. We had not had previous issues at any other location or with any other phlebotomist. Not only does this location have this under qualified employee, but to top it off she is rude and blames her incompetence on others.After this experience, I took my mother to the Quest location in Corona as it was the only other location with available appointments, but the hour long drive was well worth it as the employees there were professional, experienced, and had no issue drawing my mother’s blood.
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December 2023 by Joanna A.
My 10 day old had blood work done here, they didnt collect the blood correctly. I got a call requesting me to take my newborn back to get her blood redrawn. 0/10
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October 2023 by Amy Rodriguez
This place is ridiculous and racist, my hispanic mother had an appointment this morning and she said the phlebototomist that worked on her was extremely rude, condescending and spoke down to her. I was so livid! How can someone who depends on patients to allow her to have her job, be so rude arrogant and unprofessional. On top of that she could find my mom's vein so she had to get help from guess who.l, my mom. My mother had to help her and tell her to tey her habd instead of her anticubital space. Wow! This lady deserves to get fired and get her license pulled for not being capable of performing her job and having absolutely no bedside matter. Never having my family or myself go back there ever again! Hands down, will not recommend this facility, this is disgraceful and absurd!
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October 2023 by Northup
Long wait, Sheryn is extremely rude. Became very confrontational by asking 'what is my problem'. Accused me of snatching the pen from her when I had to sign. Just very rude. All the other ladies are professional.
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October 2023 by Melissa H
We visited the Quest Diagnostics at 12370 Hesperia Rd in Victorville and it was a pleasant experience. We did not have an appointment. After we checked in via the self serve kiosk, we were seen in less than 10 minutes.Aracely, the technician that helped us was friendly and clear with instructions. After about five minutes we were done. I know not every experience will be like that one but I want to thank the staff at this location, especially Aracely for making our visit a quick and pleasant one.
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October 2023 by Kiyomi K.
Employee Araceli is a complete idiot who doesn't know how to work the computer system. Asked me multiple times "which doctors office" I told her multiple times "loma linda", on the list there's ONLY 1 LOMA LINDA LOCATION, still she asked me "which one? " I said again the LOMA LINDA LOCATION. THE ONLY LOMA LINDA LOCATION ON YOUR LIST. She said I don't know which one, then refused to take the blood work. Before this she asked me "which insurance do I bill" I told her which one, she says " oh that's not correct" I've been doing this with my severally disabled child for 14 years. 14 years of getting blood work, 14 years of billing specific insurance for specific doctors. And still she 1. Second guessed me at every opportunity. 2. She refused to service after seeing she was wrong. Aner employee Tay came in and saved the day. Ask for her. Run if you get Araceli Just go to labcorp. There more educated and informed. I will notify CCS insurance and other patients not to come to quest.
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September 2023 by Melissa H.
We visited the Quest Diagnostics at 12370 Hesperia Rd in Victorville and it was a pleasant experience. We did not have an appointment. After we checked in via the self serve kiosk, we were seen in less than 10 minutes. Aracely, the technician that helped us was friendly and clear with instructions. After about five minutes we were done. I know not every experience will be like that one but I want to thank the staff at this location, especially Aracely for making our visit a quick and pleasant one.
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July 2023 by Valeria Santana
I took my newborn baby for some tests, Linda was the one helping us out, she was great very confident and friendly! Thank you we will be back for future tests
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July 2023 by Jonathan P.
Tried to go and get a test done. Scheduled an appointment on the automated phone service. But confirmation code wasn't working at the site. Staff just brushed it off like it wasn't worth their time. Because school required me to go to this specific site I was stuck doing a walk in and having to wait. Their systems are not user friendly at all.
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July 2023 by Dayoldbread 16
It's nearly impossible to get in contact with anyone here over the phone. Due to there being no option on the automated phone directory. Because I have been trying to call back for my lab results yet every available option I've chosen won't allow me to speak to someone here. I guess I'll have to go in person.
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May 2023 by neil p.
There is no staff at the front desk to answer questions. People are confused as to what to do. To turn in specimens, you must wait until called. This is ridiculous and a waste of time.
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April 2023 by Pam T.
Rude, unhelpful, unprofessional, was unable to get lab work done here. A girl came out and yelled at the room that all the walk-ins should leave because they have appointments all day and giving service to a walk in is not gauranteed. After yelling at the room she unceremoniously left without trying to help anyone schedule an appointment. I consider this a refusal to treat and will be filing a greivance with my health insurance. If you can't treat walk ins then don't let that be an option. And stop being so rude as unprofessional. I was SPECIFICALLY told by my doctor that the gray thing abiut quest is you don't need an appointment. I'm going on vacation in two days and now I won't be able to do this till the middle of may. If my doctor won't give me an order to go somewhere else I'm dropping her as my primary. This place treats patients like dirt.
