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November 2023 by Haley McCreery
Customer service was great & our sales lady Janet was extremely nice & helpful. She went above & beyond to make sure we were happy with our purchase & stayed within our price range:)
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November 2023 by Chelsea Orts
Working with Rigo has been a pleasure. Found him on Facebook marketplace and sent him what I was looking for. He checked in made it happen at the cost I was looking to pay. Such an easy process
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November 2023 by Robert Shehee
Excellent sales presentation had a great experience purchasing with Mattress Firm we'll look forward to doing business with them in the future the salesman Timothy was an excellent addition to your sales force
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October 2023 by Rigo Tirado
Come on in and visit us. We are the largest mattress showroom in the high desert. We have all the top brands and best deals. We carry brand new options as well as clearance options up to 60% off!!!
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October 2023 by F Sanchez
Great service with a large amount of beds in the showroom. I'm a repeat customer and would recommend them as your place when looking for a new mattress.
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October 2023 by Domo Arigato
Rigo was super nice, friendly, and very helpful. Perfect place to go if you’re looking for a mattress
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September 2023 by Diana Acebedo
Wonderful service and great atmosphere. All employees were friendly and great sense of humor. Happy to have purchased here and will recommend to family and friends. Thank you Brittany for all your help!
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September 2023 by Destiny Dominguez
Brittney was very helpful and patient. She showed us many options, very informative, knowledgeable and professional. All the staff are very kind as well .
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September 2023 by Ron P.
Employees are nice and helpful. It's the company that's terrible. Don't make the mistake I did and think they'll stand behind their product because they offer a 10-year warranty. My $2000 mattress (it was on sale) is about 2 years old. It's already sagging badly in the middle, and my wife and I have excruciating back pain from it. They market the warranty as being super easy but I think they mean easy joke. A picture of the sagging would take 5-10 days for them to respond. So we agreed to a video call. They never set a date a time so we didn't know when to expect a call. They called me once, but it just showed as a number from Texas with no other ID on the call. I screen my calls. I checked the voicemail immediately and I called back in under 60 seconds. No answer. The caller emailed me with an apology that she missed me. I guess she typed it while I was calling her. I hit respond and said my wife is home and she has Microsoft Teams loaded on her phone and laptop (which is what they use). Customer service responded that they were too busy and to make an appointment. I said she's home all day and call anytime. Nothing for days. Follow up email sent and we are told they made a determination and to check my spam and inbox folders. I did. There was nothing. Several emails explaining that I've searched and asked that they resend the determination email thing cause I need to know what they want me to do with this king-size mattress and no response. Fortunately my wife and I are okay financially but we made this investment like many people do because we thought Mattress Firm was a big company and would honor their warranty. Don't believe it. Learn from our expensive mistake. We ended up buying a nice mattress off Amazon for $300. No back pain. Delivered in days, not weeks like MF. Set up was free and they hauled away the trash. At this price we can buy a new mattress every year for 7 years and not spend as much money as we did.
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September 2023 by Justin Romero
Frank was very helpful in fulfilling my request. I had come in not really knowing what to get, and he was kind enough to show me a few different options and provide me with the best one.
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September 2023 by Ron P.
Employees are nice and helpful. It's the company that's terrible. Don't make the mistake I did and think they'll stand behind their product because they offer a 10-year warranty. My $2000 mattress (it was on sale) is about 2 years old. It's already sagging badly in the middle, and my wife and I have excruciating back pain from it. They market the warranty as being super easy but I think they mean easy joke. A picture of the sagging would take 5-10 days for them to respond. So we agreed to a video call. They never set a date a time so we didn't know when to expect a call. They called me once, but it just showed as a number from Texas with no other ID on the call. I screen my calls. I checked the voicemail immediately and I called back in under 60 seconds. No answer. The caller emailed me with an apology that she missed me. I guess she typed it while I was calling her. I hit respond and said my wife is home and she has Microsoft Teams loaded on her phone and laptop (which is what they use). Customer service responded that they were too busy and to make an appointment. I said she's home all day and call anytime. Nothing for days. Follow up email sent and we are told they made a determination and to check my spam and inbox folders. I did. There was nothing. Several emails explaining that I've searched and asked that they resend the determination email thing cause I need to know what they want me to do with this king-size mattress and no response. Fortunately my wife and I are okay financially but we made this investment like many people do because we thought Mattress Firm was a big company and would honor their warranty. Don't believe it. Learn from our expensive mistake. We ended up buying a nice mattress off Amazon for $300. No back pain. Delivered in days, not weeks like MF. Set up was free and they hauled away the trash. At this price we can buy a new mattress every year for 7 years and not spend as much money as we did. 04290075.
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September 2023 by Rico Lucero
Brittany was very nice and helpful. I think I she helped me make a good choice in finding a pillow. Would have been nice if the store had a larger selection of pillows. But, I think I’ll be happy with my choice.
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August 2023 by Scott Holguin
Our Sleep Expert was awesome! Tim was fun to work with even though my wife and I had to try every mattress in the store. Spoiler alert, the original mattress Tim picked out for us was the one we bought. We were there for a while and Tim answered every question we had. The manager, Rigoberto was awesome too. They helped us get everything we needed since we were getting a new size mattress. Almost everything they sell is on display in the store so you can interact with it before you purchase it. Good times for all!
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August 2023 by Cathy K.
bought a Stearns and Foster mattress from Mattress Firm in Victorville,cathe day it was delivered there was a smashed corner that they tried to repair. so the mattress is already defective. the first night my husband and I slept on it, it was slumping!! called the store and told them to pick up the mattress as I was not going to pay for it......I believe Mattress Firm sold me a used mattress, there is no reason for a brand new mattress to be slumping!
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August 2023 by Donnavette Raby
My experience at Mattress Firm was amazing. Rico and Tim were wonderful with assisting me with finding the perfect mattress. They made my experience super easy and fun. I would recommend going to see them for your new mattress purchase.
